We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Supberb Hotel”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Makati Shangri-La Manila
Ranked #11 of 86 Hotels in Makati
Certificate of Excellence
Reviewed 20 November 2017

Stayed there 3 nights. Everything was first class, Beautiful rooms, and the upgrade to the Horizon club was well worth the extra cost. Service and staff were incredible. Nothing was too much trouble.
The breakfast was unbelievably good, there was so much choice, and the staff were very helpful.
This is definitely the best hotel we have stayed at in the Philippines.

Room Tip: Upgrade to Horizon Club
See more room tips
  • Stayed: October 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank mikek123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alain B, General Manager at Makati Shangri-La Manila, responded to this reviewResponded 21 November 2017


Dear mikek123,

Thank you for your "superb" review during your stay at Makati Shangri-La, Manila.

I am glad that our facilities and services suited you well. I truly appreciate your kind words about our our Horizon Club and warm and friendly staff. I will definitely share your commendations with my team. This is an affirmation and encouragement for us to continue in giving our best service to you, our valued guest. Thank you and we look forward to welcoming you soon.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (2 779)
Traveller rating
Traveller type
Time of year
Language
  • More languages

51 - 55 of 2 779 reviews

Reviewed 20 November 2017 via mobile

Stayed here recently for our wedding anniversary and booked their Wonderful Weekend package. To start off, check in can be as early as 10am but we arrived at the property at noon, check in was a breeze and as expected it is ready. Upon reaching our room at the 19th floor, the tippy tent had already been set up, as well as the kiddy mini bar and an additional surprise is a cake and wine for our anniversary. There were also kiddy slippers and kiddy robe set up in the closet. The kids enjoyed the tent so much that they spent the night inside it. The room is showing its age but nonetheless it is clean and everything is in order, with a large flat screen and a DVD player, also you can actually borrow DVD movies and board games as part of the package. I just hope that when they thought of renovating the rooms in the future, they consider to add more sockets for charging multiple devices. There were also kids activities from 3-5 pm on both Saturdays and Sundays, they enjoyed decorating their own cupcakes and cookies and did some artwork and while they were busy with the activities, us adults had a delectable afternoon tea at the Lobby Lounge. Breakfast is also included as part of the package and we had it at the Circles buffet, food spread was definitely improved from the last time we went. We definitely had a relaxing time without us rushing the next day that we need to check out at noon because the Wonderful Weekend gives us the opportunity to stay longer until 4 pm. More time to lounge around, more time at the swimming pool and we get to do the activities the following day.

Stayed: November 2017, travelled with family
1  Thank dbtgo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alain B, General Manager at Makati Shangri-La Manila, responded to this reviewResponded 21 November 2017

Dear dbtgo,

Thank you for your "wonderful" review during your stay at Makati Shangri-La, Manila.

I am glad that we were able to make your anniversary extra special during your stay with us. I appreciate your praise for our Wonderful Weekend package and I am delighted to know that your family enjoyed our facilities and services. I will definitely share your commendations with my team. It is because of valued guests such as yourself that we always strive to give guests our best services and provide nothing but the highest standards in hospitality. It is our pleasure to be of service to you and we look forward to welcoming you back soon. Have a wonderful week ahead!

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 November 2017

I did have an issue getting assistance with my bags during arrival to the hotel. We arrived after a long flight from the family province with my mother in law who is a disabled senior and there was no one to assist her from the vehicle or to collect our bags. We stood outside of the hotel in the heat for several minutes after I requested assistance and still no one came to our aide. The Check-in clerk "Joren" was very apologetic and assured that the manager would try to help us. The rest of the stay was pleasant. the rooms were respectable, clean and quiet. the room service was tasty. The breakfast buffet offered a variety of delicious foods and the sage bar had several good spirits. Alex and Patrick were very helpful also

Stayed: November 2017
Thank Scott M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alain B, General Manager at Makati Shangri-La Manila, responded to this reviewResponded 20 November 2017

Dear Scott M,

Thank you for your excellent review during your stay at Makati Shangri-La, Manila.

I am glad to know that you had a pleasant stay with us. I appreciate your kind words for our rooms, dining options and service. I am truly sorry that you had to experience discomfort but I will definitely share your commendations with my team specifically with Joren, Alex and Patrick. This is an affirmation and encouragement for us to continue in giving our best service to you, our valued guest.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 November 2017 via mobile

I stayed here whilst on business in Manila. Fantastic hotel & for one night I went to another city - once in the other city i was eager to return back to the Shangri-la. The rooms are generous in terms of size &
Quality. The location is perfect

Stayed: November 2017, travelled on business
Thank Siboniso N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alain B, General Manager at Makati Shangri-La Manila, responded to this reviewResponded 20 November 2017

Dear Siboniso N,

Thank you for your "perfect" review during your stay at Makati Shangri-La, Manila.

I am glad that you experienced a delightful stay with us. I really appreciate your kind words about our rooms and central location. This is an affirmation and encouragement for us to continue in giving our best service to you, our valued guest. I look forward to welcoming you back soon. Have a wonderful week ahead!

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 November 2017

The older it gets the more beautiful and enchanting. Time sets the standard of Shangrila Hotel. The ambiance and charisma seem to be eternal. People were gathered as if there is only one big event everytime. The smell of the place will be a shadow for a lifetime. Service at its finest, food and amenities - outstanding. You will surely keep coming back.

  • Stayed: November 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com
Thank warloughm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alain B, General Manager at Makati Shangri-La Manila, responded to this reviewResponded 16 November 2017


Dear warloughm,

Thank you for your excellent review during your stay at Makati Shangri-La, Manila.

I would like to thank you for your continued support and loyalty to the Shangri-La brand. I am glad that you had a memorable fine dining experience and enjoyed our facilities and services that keeps you wanting back for more. It is because of valued guests such as yourself that we always strive to give guests our best services and provide nothing but the highest standards in hospitality.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Makati hotels
0,4 km away
New World Makati Hotel
0,1 km away
The Peninsula Manila
0,6 km away
Dusit Thani Manila
Dusit Thani Manila
#21 of 86 in Makati
2 187 reviews
Show Prices
Show Prices
Show Prices
0,4 km away
Fairmont Makati
Fairmont Makati
#3 of 86 in Makati
1 814 reviews
0,4 km away
Raffles Makati
Raffles Makati
#1 of 86 in Makati
466 reviews
0,4 km away
Holiday Inn & Suites Makati
Show Prices
Show Prices
Show Prices

Been to Makati Shangri-La Manila? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Makati Shangri-La Manila

Address: Ayala Avenue Corner Makati Avenue | Makati City, Metro Manila, Makati, Luzon 1200, Philippines
Region: Philippines > Luzon > Metro Manila > Makati
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Makati
#3 Family Hotel in Makati
#3 Romantic Hotel in Makati
#9 Spa Hotel in Makati
#10 Luxury Hotel in Makati
Price Range: R2 052 - R3 219 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Makati Shangri-La Manila 5*
Number of rooms: 696
Official Description (provided by the hotel):
Makati Shangri-La, Manila is located at the center of Manila's most prestigious business, shopping, and entertainment district. Just 20 minutes away from the international airport, this award-winning hotel offers exquisite comfort and world class luxury. From its exceptionally spacious and beautifully appointed rooms to its lavish restaurants and exciting bars, its high-speed internet access to its full-service Spa and Fitness Center, Makati Shangri-La lives up to its reputation as Manilas leading hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Agoda, Booking.com, Hotels.com and HotelQuickly so you can book your Makati Shangri-La Manila reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Makati Shangri-La Manila Hotel Makati
Shangri La Manila Makati
Shangri La Makati
Shangrila Makati
Makati Shangri La Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing