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Reviewed 20 June 2017

I've used Ascott/Citadines in other countries and discovered Ascott Makati last year while it was still under renovation. I tried this year and I was not disappointed and I will probably stay here every time I visit Manila. It was worth the extra dollars to stay here because of its easy access to the mall which connects a large portion of the Makati. Free buffet breakfast with your rate is a plus. Cab/car service is available if you need it. I love it.

Date of stay: June 2017
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with this hotel
2  Thank Ce354260
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AscottMakati, Front Office Manager at Ascott Makati, responded to this reviewResponded 25 June 2017

Dear Ce354260,

Thank you for giving us 5-star rating.

Glad to hear that your overall stay was an enjoyable amd you find the value for money, not to mention the proximity to malls that adds up to your convenience.

We hope to welcome you back.

Sincerely,

Lyn Serrano
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2017

I called up night before To see if I can make an early check in and Im so glad i talked to Ms.Sunshine of Guest Service and confirmed my early check in at 11am.When I entered our room I was surprised to see how beautiful it is!Fathers day cake was setup in our room.Ms Nice even gave me lounge access during happy hour.Spacious room,complete kitchen amenities.Very friendly and accomodating staff,good and high quality selection of breakfast.Allowed late checkout!Gorgeos pool,Very convenient location what else can you ask for!!!Very efficient and accomodating staff!!Highly recommended hotel!!!

Room tip: Get the newly renovated room!Choose higher floor rooms
Date of stay: June 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank ashton1127
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AscottMakati, Front Office Manager at Ascott Makati, responded to this reviewResponded 25 June 2017

Dear ashton1127,

Thank you for your perfect rating.

We are happy to hear that oir associates especially Sunshine and Nice made your stay a remarkable one. As our objective is to make Ascott Makati your home away from home.

We hope to welcome you back soon.

Sincerely,

Lyn Serrano
Guest Service Manager

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Reviewed 20 June 2017 via mobile

Nice location in walking distance to practically everything especially shopping & food. We stayed in a fully renovated wing of the hotel but I prefer their BGC location (where we stayed last year) better. Staff is courteous & professional, rooms are clean & price is reasonable.

Date of stay: June 2017
Trip type: Travelled with family
Thank zevald
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AscottMakati, Front Office Manager at Ascott Makati, responded to this reviewResponded 25 June 2017

Dear zevald,

Thank you for your constructive feedback.

We are sorry of we were not able to meet your expectations during your visit. We hope to have another opportunity to serve you.

Sincerely,

Lyn Serrano
Guest Service Manager

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Reviewed 19 June 2017

I've stayed here now 4 times! It's simply the best! Perfect location! Great staff!
Abbey Bacsa is great! Breakfast is awesome! Coming back in December 2017.

Thank you for a great stay over and over again!

Date of stay: June 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank eranos2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AscottMakati, Front Office Manager at Ascott Makati, responded to this reviewResponded 25 June 2017

Dear eranos2017,

Thank you for the perfect rating.

We are delighted to hear that Abbey made your stay an enjoyable one.

We'll see you again in December.

Sincerely,

Lyn Serrano
Guest Service Manager

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Reviewed 19 June 2017

has a good location. amenities and service is very good. the staff are very accommodating. the breakfast is not that excellent. the furniture and appliances are top of the line. lastly, pricey but worth it.

Date of stay: June 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Paolo S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AscottMakati, Front Office Manager at Ascott Makati, responded to this reviewResponded 25 June 2017

Dear paolo_g_sabido,

Thank you for your rating.

Glad to hear that you find our proximity to mall convenient during your stay. We habe noted on breakfast feedback and communicate with our F&B partner to address.

Again, thank you and we look forward to welcome you again.

Sincerely,

Lyn Serrano
Guest Service Manager

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