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Casa Andina Premium Trujillo
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Reviews (827)
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577
189
38
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6
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All reviewslittle thingspool and gymbeautiful lobbybreakfast buffetcomfortable roomsstaff were amazingexcellent choicevery nice hotelspent nightsfree wifigreat roomgreat restaurantgreat place to stayroom serviceperushuttleairport
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1 - 6 of 827 reviews
Reviewed 4 weeks ago via mobile

I stayed two nights for business. Rooms are very comfortable, people are very kind, but the restaurant is Terrible:
- Very slow service
- more than once, the food was hot outside, but frozen inside
- Cebiche wasn't good at all
- A friend ordered a "leche de Tigre cebiche" it was really, really spicy. Even though we really like hot sauce, it wasn't good.

They should work on it.

Stayed: March 2018, travelled on business
Thank Jaime T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustomerSatisfa... C, Manager at Casa Andina Premium Trujillo, responded to this reviewResponded 4 weeks ago

Dear guest,

Thank you for taking the time to share your feedback with us. We take our guests' opinion into account and evaluate our improvement options.

I am happy to know that you enjoyed the comfort of our rooms and the service offered by our people, at the same time I am truly sorry to know that we couldn't meet your expectations in our restaurant service.Please accept our apologies for all the inconveniences you found out there, This is certainly not the excellent service we aim to provide our guests and I am truly sorry this happened to you.
We will be pleased to serve you again in the future.

Kind regards,
Miguel Trujillo
Hotel manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 February 2018 via mobile

Beautiful hotel. Excellent service. Accommodating and helpful. Shuttle from airport. Feels like a very safe location. Shopping mall nearby. Room service and restaurant have good food. Pool and gym 24 hrs is a nice bonus. Excellent security. Only negative is the upcharges for decent WiFi and other little things. Clean rooms.

Stayed: February 2018, travelled with family
Thank BanyanBuddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustomerSatisfa... C, Manager at Casa Andina Premium Trujillo, responded to this reviewResponded 28 February 2018

Dear guest,
Thank you very much for the time you set aside to share your opinion regarding your stay at our Casa Andina Premium Trujillo. We very much appreciate the feedback we receive from our guests it helps us to improve the quality of our service on a daily basis.
We are very pleased to know that you found our services, room, staff and restaurant to your liking. We will share your comments with our team to keep doing an excellent job.
We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you.
Kind regards,
Miguel Trujillo
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 February 2018


some outside noise (difficult to know how to control this), one more member of staff needed at breakfast, help with towels at the pool. Room was generally good, clean and the decoration in the hotel was good, especially the images of the archaeological sites.

  • Stayed: February 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 511silviamariar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustomerSatisfa... C, Manager at Casa Andina Premium Trujillo, responded to this reviewResponded 11 February 2018

Dear Silvia,

Thank you for the time you took to share your experience. We apologize for the inconvenience you found out with the noise presented during your stay.
We are really taking into account your feedback as it will definitely help us to note those matters that may need more attention from our side. Please, know that we always seek to ensure our guests' satisfaction and we will definitely be taking into consideration your feedback as it will help us to improve.
Kind regards,
Miguel Trujillo
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 February 2018

We flew up for a weekend from our home in Arequipa. Trujillo can be a scary place and not the most attractive I have ever been. The Casa Andina was an oasis in the chaos of the city. If I were to go to Trujillo again I would stay at this Hotel.

  • Stayed: February 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustomerSatisfa... C, Manager at Casa Andina Premium Trujillo, responded to this reviewResponded 11 February 2018

Dear David,

Thank you very much for the time you set aside to share your nice comment regarding your experience at our hotel.

We are very pleased to know that you found the location and hotel services to your liking. We will share your comments with our team to keep doing an excellent job
We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you.

Kind regards,
Miguel Trujillo
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 February 2018

Excellent rooms, iphone connectivity for speakers was a nice touch. Wifi for one device is not enough. i should have upgraded. nice linens and the bed was very comfy. Gym good, not just a treadmill, but actually versatile.
I also stayed at the Piura property which was excellent, with great food and the pool area and gym was excellent.

  • Stayed: January 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 99tarrah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustomerSatisfa... C, Manager at Casa Andina Premium Trujillo, responded to this reviewResponded 11 February 2018

Dear guest,

Thank you very much for the time you set aside to share your opinion regarding your stay at our Casa Andina Premium Trujillo. We very much appreciate the feedback we receive from our guests, it helps us to improve the quality of our service on a daily basis.

We are very pleased to know that our facilities, rooms, breakfast and service provided met your expectations.

We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you.

Kind regards,

Miguel Trujillo
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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