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1 - 6 of 30 reviews
Reviewed 20 November 2014

I had a trip with 35 Colombians and take the services of this hotel and from the first moment all went wrong, they wanted that we pay for services that the hotel includes, first mentioned that did not include breakfast and we had to pay 8 extra soles, we had to rent towels but it was included, there was no hot water, the staff really bad and unfriendly and the breakfast we had was worst just tea with bread.
Would not recommend to anyone.

Room Tip: Dont visit, looking for other one with good reviews
  • Stayed: November 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank Rumi987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2014

We stayed here for 2 nights before the Titicaca overnight tour and we came back for another night before going to Arequipa.
We are 100% satisfied with the room and the staff with what we paid, for the first 2 nights.
However, something horrible happened on the morning of the last day.
Soles 400 (more than USD100) were stolen in our room during our breakfast time in the top floor.
We counted our money in our bag the night before and therefore we knew clearly how much cash we have.
When we finished our breakfast and went back to our room and ready for checkout, we counted our money again and found out Soles 400 were gone.
We were pretty sure that it is done by one of the staff because they have the room key and it's quite impossible to have thieves from the street.
We told the staff and they were all surprised what happened. We insisted to call Police or if someone returned the Soles 400 to us then we will not call the Police.
The staff "helped" us to search the hotel and in our room, hoping to find the money.
"Surprisingly", one of the staff "found" the Soles 400 in the rubbish bin in our toilet.
Obviously we know what has happened. The staff realised that we wanted to call the Police and therefore he found a way to return the money to us.
I am not sure whether only one staff is the thief or they worked together (there were 3 staff in total).
But with this incident, I will NOT recommend this place to anyone.

  • Stayed: October 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank FrankyDay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2014

The staff is rude and do not effort to make your stay better.
They definitely should work on the cleanliness on the hotel specially the bathrooms.
For an hotel it's an absurd you have to request towels and even toilet papers because they are not available in your room upon your arrival.
On our two day stay they do not offered breakfast and it was saying when we booked that it would be available.
During our checkout they tryed to charge more than what was supposed on our reservation.

  • Stayed: July 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank CLBlum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2013

I stayed here for a couple of nights at the end of March 2013. The road outside is being worked on and so the hotel is a bit tough to find, but the road on the other side of the hotel is very busy and the constant tooting of car horns is very annoying if you're trying to catch up on sleep. I also agree that the staff here aren't up to much, but what can I say - I didn't pay much so I didn't expect much...

  • Stayed: March 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 March 2013 via mobile

Low price hotel that could be lots better if staff were more aware of their paying guests!
They put us in the room nearest the stairs one floor up from reception, probably out of laziness as the room was dark and poky and nothing like the pics from the booking site.
This meant we heard all activity up and down the stairs as well as the door bell going off constantly and more annoyingly at 6am, as well as staff causing a racket among themselves down in reception at the crack of dawn!
Please also note that the heaters shown in the photos aren't actually in the rooms, not ours anyway, and for some reason it was freezing everywhere inside the hotel even if it was hot and sunny outside!
Our bath tub was filthy with grime and did not drain while showering.
Room was otherwise clean and breakfast had the usual bread and jam but freshly made fruit juice.

  • Stayed: March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank lilo4444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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