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All reviews nice hotel sea view late in the evening very pleasant stay laundry cornich tub oman drive facilities cleanliness furniture opportunity gym
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9 - 14 of 84 reviews
Reviewed 11 January 2020

We spent 2 nights at this hotel in Nov 2019. Service was excellent, the room was huge and clean, we had a side sea view, the pool was quiet, food was good, parking was plentiful, the hotel was exceptionally easy to find and the price of the room was great.
The hotel is not in Sur itself, but Sur is only a short drive over a causeway and could be seen from our bedroom.
This was a fantastic hotel to stay in whilst you explore nearby wadis and other sights.

Date of stay: November 2019
    • Location
    • Sleep Quality
    • Service
Thank chillinb30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 January 2020 via mobile

Sur is a sleepy coastal town. We enjoyed a short overnight stay here very much. The Sur Grand is situation on a main road but it was not noisy at all. Our room was huge - massive king size bed and roomy bathroom with bath tub. It was a good opportunity to catch up on our washing - using a laundry around the corner (turnaround time only a couple of hours). We at lunch at the Sur Grand’s in house restaurant and it was very good. Likewise, breakfast was hearty and plentiful. A very clean, well run 4 star property on the outskirts of town. Staff very efficient and helpful.

Please see dinner review of Zaki restaurant.

Date of stay: January 2020
Trip type: Travelled as a couple
2  Thank SydneyGlobalShopper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 January 2020 via mobile

Grand Sur

Things you will absolutely love...
+ Food tastes amazing. To my surprise, breakfast and dinner included in my rate. Breakfast buffet is plenty, and the food is fresh and tasty. One night there was a dinner buffet. It to was fantastic.
+ Staff are fantastic. Everyone was friendly and helpful.

Things you might not like depending on your preference.
+ Beds feel cheap and hard. Didn't get great sleep.
+ Must drive into the city center. Hotel is located in the outskirts.
+ Not a Beach hotel, despite advertisement. Several blocks from the beach. And the beach isn't the kind of Beach you hang out on.

Things you might hate...
The pool is a lie. There is an ice cool, large-jacuzzi-size tub of water on the roof, but it's unusable except for on a blazing hot day. The pool was totally misrepresented on the booking website.
+ Restaurant menu has photos of food that they don't sell. Manager says they're working on new menus, but have been since 2017.

All in all this is not a bad place to stay. But I choose it because it was "close to the beach" and "has a pool." Hotel failed on both of these.

Date of stay: January 2020
Trip type: Travelled with friends
Thank 7 268
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 December 2019 via mobile

I have just arrived at the hotel at 16h15pm and am.told that 1 of the 2 rooms is not ready. I am extremely frustrated with the check in at this hotel. There is always an issue of some sort with check in and it's very frustrating. Hotel has a check in policy of 2pm and then when you come in at 4h15pm they give you the measly excuse that the last guest checked out late...I have stayed here atleast half a dozen times and I have never had a smooth check in. The rest is fine cause you're pretty much on your own anyway.

Date of stay: December 2019
Trip type: Travelled with family
Thank Humiv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 November 2019 via mobile

I have stayed in this hotel for a month now, lovely location, good food, comfortable bed, spacious room.
Good reception, close proximity to the beach, KFC, supermarket and ATM..
I always enjoy my stay here and will always come back.

Date of stay: October 2019
Trip type: Travelled on business
Thank Hardeymijuh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SurGrandhotel, General Manager at Sur Grand Hotel, responded to this reviewResponded 10 December 2019

Dear Hardeymijuh,

Thank you for taking the time in sharing a review and rating us 4 on TripAdvisor with regards to your stay experience.

It is always a great pleasure to receive such positive feedback from our guests and we were delighted to read how much you enjoyed your stay at Sur Grand Hotel, Oman!

Once again thank you so much for choosing Sur Grand Hotel, it has been an immense pleasure serving you and we eagerly look forward to welcoming you back again soon.

Thank you,

Talha Hussain - Assistant Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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