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Traveller rating
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All reviews oyster restaurant supportive staff pool deck comfortable room the main highway very nice hotel nice pool turtle reserve buffet dinner stayed here for one night memorable stay gym oman tour corniche wadi stopover
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72 - 77 of 602 reviews
Reviewed 8 February 2020 via mobile

In Sur you wont find a lot of places to stay. Sur Plaza is cheap but clean, well located and middle range. No alcoholic drinks allowed, breakfast is basic (no espresso, no soy milk, canned juice). Parking is convenient. AC works well.

Date of stay: July 2019
Trip type: Travelled with family
Thank thomas_lisbon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmanHotels, Front Office Manager at Sur Plaza Hotel, responded to this reviewResponded 22 March 2020

Dear thomas_lisbon,
Appreciate so much for sharing valuable review on tripadvisor. It is wonderful to hear that you have enjoyable stay with us and specially you liked the cleanliness and the location.
We do serve beverages alcoholic & non alcoholic in our restaurant and well noted your concerns for the breakfast spread. The team will review it again and will do the necessary improvements without any delay.
We definitely look forward to welcome you again at Sur Plaza Hotel.
Best Regards,
Kosala Amarasena
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 January 2020 via mobile

The hotel offers everything you need for a 1 night stopover. The layout is nice to view and convenient. The breakfast was very good and really set us up for the day. One slightly minus point is that the bathrooms are adequate but need upgrading.

Date of stay: January 2020
Trip type: Travelled as a couple
1  Thank Chris P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmanHotels, Front Office Manager at Sur Plaza Hotel, responded to this reviewResponded 22 March 2020

Dear Chris P,
Thank you for sharing this feedback based on your recent visit to the property.
With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations.
We have well noted the points raised by you and will be reviewed further to see the necessary upgrading, without any delay.
We sincerely look forward to host you again!
Best Regards,
Kosala Amarasena
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 January 2020 via mobile

Rooms were small but clean. Food was tasty and worth the price. Pool was super cold but looked clean. I didn't use the gym. would recommend to stay here to check out sur and it's surroundings. Enjoyed our stay.

Date of stay: January 2020
Trip type: Travelled as a couple
1  Thank felicity77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmanHotels, Front Office Manager at Sur Plaza Hotel, responded to this reviewResponded 12 January 2020

Dear Mr. Felicity77,
Thank you so much for the time taken to publish a review with regard to your recent stay at Sur Plaza Hotel. We are so glad to hear that you have enjoyed the cuisine we offered. Thanks for recommending the swimming pool, gym & overall the hotel on tripadvisor.
We certainly look forward to welcome you again at Sur Plaza Hotel to provide you even better experience.
Best Regards,
Kosala Amarasena
Front Office Manager

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Reviewed 7 January 2020

We stayed here for two nights in December of 2019 with two adults and one child. We stayed in a standard room which was a bit small for the three of us but was fine. We had a queen bed and they brought in a comfortable extra twin bed for our daughter. The location is not ideal but it is convenient to get to everywhere you need to go. The service in this hotel was amazing to say the least from check in to the promtness of their response when we had issues with our room. We called to have someone help us get into the safe and to look at our shower facet - within five minutes on a very busy day we had five staff members in our room addressing all of the issues - they installed a new facet in 10 min and all was fine. The room was clean and well maintained. We did have a minor issue with our shower/tub - I think the molding around the tub made the water trickle down the side of the tub and onto the floor - there did not seem to be a way to stop this so by the end of one shower the floor had a nice puddle but there was a drain for it to go down. We made do. Our daughter swam in the pool which was a bit cold but ok. We had the pleasure of staying here on New Year's Eve and boy were we surprised at the party they put on for us. We were not expecting to celebrate at all but they had a huge party - they really went above and beyound for their guests. They decorated the entire pool/restaurant area and had a great DJ and a dance floor. There was a huge delicious buffet and they had a open bar - alcohol was expensive as in all of Oman but they had everything. It was a beautiful fun night and we ended up dancing until 1 am with our 9 year old daughter who also had a blast. It made for a wonderful celebration. The breakfast buffet was quite good with lots of choice and fresh food. You can make waffles and omletes fresh on demand. We did not expect much from this hotel but ended up loving our stay here. They even let us take two pool towels with us for our visit to a Wadi which was much appreciated. They had great cable Service on the tv - we were able to watch MTV on New Year's Eve as we got ready!!

Room tip: We would get a Deluxe room if we had to do it again with 3 people
Date of stay: December 2019
    • Sleep Quality
    • Rooms
    • Service
1  Thank philo04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmanHotels, Front Office Manager at Sur Plaza Hotel, responded to this reviewResponded 12 January 2020

Dear Mr. Ms. philo04,
Thank you so much for taking your time to provide us with such a wonderful review based on your visit. We are very happy to hear that you had such a fantastic time with our associates taking great care of you all. I will certainly pass along your kind words to them.
It is a great pleasure to read that you loved our culinary offerings and specially the New Year's eve Gala Dinner with entertainment.
Thank you for being so generous and recommending our hotel on TripAdvisor®.

We sincerely look forward to welcome you again at Sur Plaza Hotel to extend our hospitality and even better holiday experience at the resort.
Best Regards,
Kosala Amarasena
Front Office Manager

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Reviewed 4 January 2020

A middle-aged dated hotel, located on the main road, between a row of car dealerships. Solid and quiet rooms, with an adequate breakfast spread. Don't expect any views though. Good enough to spend a night on our way to other places in Oman. Closest restaurants are about a kilometer walk up the road (Barbeque Nation).

Date of stay: December 2019
    • Value
    • Rooms
    • Service
Thank SNottIN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmanHotels, Front Office Manager at Sur Plaza Hotel, responded to this reviewResponded 12 January 2020

Dear Mr. Ms. SNottlN,
Thank you so much for the time taken to publish lovely review based on your recent visit at Sur Plaza hotel. It is pleasure to hear that you have experienced an enjoyable stay while highlighting services such as quiet rooms and breakfast. Also regret for your sub par experience with regard to the location.
Thank you for being so generous and recommending our property on tripadvisor.
We look forward to welcome you again in future to serve you better.
Best Regards,
Kosala Amarasena
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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