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Traveller rating
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All reviews oyster restaurant supportive staff pool deck comfortable room the main highway very nice hotel nice pool turtle reserve buffet dinner stayed here for one night memorable stay gym oman tour corniche wadi stopover
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Reviewed 4 January 2020

A middle-aged dated hotel, located on the main road, between a row of car dealerships. Solid and quiet rooms, with an adequate breakfast spread. Don't expect any views though. Good enough to spend a night on our way to other places in Oman. Closest restaurants are about a kilometer walk up the road (Barbeque Nation).

Date of stay: December 2019
    • Value
    • Rooms
    • Service
Thank SNottIN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmanHotels, Front Office Manager at Sur Plaza Hotel, responded to this reviewResponded 12 January 2020

Dear Mr. Ms. SNottlN,
Thank you so much for the time taken to publish lovely review based on your recent visit at Sur Plaza hotel. It is pleasure to hear that you have experienced an enjoyable stay while highlighting services such as quiet rooms and breakfast. Also regret for your sub par experience with regard to the location.
Thank you for being so generous and recommending our property on tripadvisor.
We look forward to welcome you again in future to serve you better.
Best Regards,
Kosala Amarasena
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2020 via mobile

My wife and I ended up staying two nights at the Sur Plaza Hotel. (The itinerary for our Oman road trip is below.) There isn’t much special about this place but it offers a quiet room with a good bed. Sometimes these older style hotels are just what the doctor ordered and that’s the case here. It seems there really isn’t a “go to” hotel in Sur. But this one off the main road fits like a favorite old shoe.
Note: We booked an upgraded room but were accidentally given a standard room. When the desk realized this they called and offered us to switch. We asked to see the upgraded room but opted to stay in the standard at the standard price. The upgrades seemed to be a shower vs. the standard tub/shower and updated decor. The beds seemed identical.

Grand Hyatt Muscat
Al Nahda Resort & Spa
The View Oman
Anantara Al Jabal Al Akhdar Resort
Sur Plaza Hotel
Shangri-La Barr al Jissah Resort & Spa - Al Bandar Hotel

Date of stay: December 2019
Trip type: Travelled as a couple
2  Thank LSBurdett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmanHotels, Front Office Manager at Sur Plaza Hotel, responded to this reviewResponded 12 January 2020

Dear Mr. Ms. LSBurdett,
Thanks you for your detailed remarks with regard to your recent stay at Sur Plaza Hotel.
Your kind words towards the services that we have offer during your recent visit to the hotel delights us and encourages us to keep hosting our guests to similar seamless experiences in the future.
We regret about the experience you had with our reservations team and apologies. However just to let you know that our two room categories are differ from each other comparing to bathroom, interior, amenities and the size for required extent.
We certainly look forward to welcome you again at Sur Plaza Hotel in future.
Best Regards,
Kosala Amarasena
Front Office Manager

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Reviewed 10 November 2019

The rooms are old fashioned but the bed is good and the rooms is quiet. Breakfast and diner are ok but not special. Alcoholic drinks are possible in the restaurant, but there is no bar. The swimmingpool is small and maintenance is needed.

Date of stay: October 2019
    • Rooms
    • Cleanliness
    • Service
Thank stevenenhilde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmanHotels, Front Office Manager at Sur Plaza Hotel, responded to this reviewResponded 11 November 2019

Dear stevenenhilde, Many Thanks for your stay at Sur Plaza Hotel. Appreciate so much for your valuable review.
We look forward to welcome you again at Sur Plaza Hotel.
Kosala Amarasena
Front Office Manager

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Reviewed 10 November 2019 via mobile

The hotel is a short drive from the corniche and main area of town where you'll find some places to eat and there are also a few options within easy walking distance of the hotel. There are also a lot of places to get your car serviced, idea if you suffered a flat tyre out in the desert!

The pool is large, deep and the warmest we experienced in Oman (out of six pools!) with plenty of loungers and parasols. We enjoyed it so much that we had a couple of hours of pool time before checking out.

The hotel seems to cater to tour groups so meals take the form of buffets. We only ate breakfast, which you can take inside or in the shady terrace. There was a nice range of things to eat plus omelettes made to order.

The room itself was a good size and clean with a good shower. There was a hotel-wide problem with wifi connectivity and we received a letter from the management explaining the problem and what they were doing to fix it. Overall the look of the hotel is nice, centred around an enclosed atrium. The one thing it lacks is a bar. The hotel is licensed but the Captains Lounge was closed. Even if it was open serving just juices and coffee etc it would have been nice to have somewhere to sit with a drink and plan our next day. As it was we did it in the comfortable lobby.

Date of stay: November 2019
Thank Nitten_Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmanHotels, Front Office Manager at Sur Plaza Hotel, responded to this reviewResponded 11 November 2019

Dear Nitten_Traveler, Many Thanks for your stay at Sur Plaza Hotel. Appreciate so much for your valuable review. There was WIFI upgrading took place during night hours so we appreciate your cooperation and understanding on this. The hotel cater for groups as well as individual travellers and Buffet is one option that requested by most of our clients. Also A' la carte or Set Menu are available for dining.
We look forward to welcome you again at Sur Plaza Hotel
Kosala Amarasena
Front Office Manager

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Reviewed 7 November 2019 via mobile

We enjoyed our stay a lot. Comfortable room, nice swimming pool, good base to visit the turtle reserve.
Considering the price we have paid it's an excellent value for money.
The only downside is that the hotel is a bit outside the town.

Date of stay: October 2019
Trip type: Travelled with family
Thank Kamil D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmanHotels, Front Office Manager at Sur Plaza Hotel, responded to this reviewResponded 11 November 2019

Dear Kamil D, Many Thanks for your stay at Sur Plaza Hotel. Appreciate so much for your valuable and honest review. The hotel is located around 4 km from the Sur Souq and 1.5 km from the City Center so this will prevent disturbances around the hotel, mainly from the traffic. Meanwhile there are Hypermarkets and a mall is located within 2 km circle around the hotel for almost any requirement of our dear guests.
We look forward to welcome you again at Sur Plaza Hotel
Kosala Amarasena
Front Office Manager

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