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fronty
England

Fantastic penthouse did not disappoint

5.0 of 5 bubblesReviewed 26 Aug 2023
This penthouse is fabulous, we never got tired of the views. The kitchen is well equipped although there is no toaster (although there is a sandwich toaster!) and I couldn't find the handle for the grill pan, but these are minor niggles. The Wolmar supermarket is only a few minutes walk for any essential supplies, the supermarket at Cascavelle is a 10 mins drive and has everything you need. The kids loved having their own rooms and plunge pool. The main pool and sunloungers were never busy but the pool is only 1.3m deep so fine for small kids but not really deep enough for my teenagers (who are both hardcore swimmers). The beach is just a few steps away and the water is warm, shallow and there's zero waves (being protected by the reef further out). Mauritius in winter is warm but not sweltering, and we only had 1 rainy day in the 10 days we stayed, the weather was lovely with lots of sunny days, but watch out, the sun sets at 6pm and there's very little twilight, 30 minutes later and it's pitch black. The road outside is unlit so you'll need to use your phone's torch if walking out at night. There's a cluster of restaurants about a mile up the road, so it's walkable or there's parking opposite if you want to drive. Our favourites were Bourgainville, Chutneys and Tidez. Hugo from Horizon is very welcoming and provided a list of recommended activities, we did the catamaran cruise with JPH, Blue Safari submarine, 7 coloured earth, Black River national Park and Casala wildlife park. We had a fantastic time in Mauritius and the penthouse was just fabulous. My top tip... buy an Emtel tourist SIM for your phone so can use data without paying ruinous data roaming fees, I got mine from the Pingouin car rental desk in the airport, it was only 500Rs for 15 GB (less than £10 GBP) and lasted for the whole time we were in Mauritius.
Date of stay: August 2023
Trip type: Travelled with family
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Reviews (182)
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Reviewed 24 December 2022 via mobile

Only 32 steps from apartment to the Indian Ocean.
I have been in many places ,but this one is really amazing.
Apartment on the ground floor is fantastic,inside you have all you need ,staring from wash machine and finish with barbecue and Harman blot pot for
Music connection.
Staff is really friendly and give you service whenever you need .
The beach front is wow,if you don’t want then the alternative is swimming pool,very clean and is warm .
We will come back again for sure !

Room tip: Parking is near to apartment
Date of stay: December 2022
Trip type: Travelled with family
Thank samson1979
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Horizon Holidays, General Manager at Cap Ouest by Horizon Holidays, responded to this reviewResponded 8 March 2023

Dear samson, we are thrilled to know you had a great experience with us. We will share your words with Hugo the resort manger. We hope to see you again for your next holidays in Mauritius.

Best regards,
The Cap Ouest by HORIZON Holidays team

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Reviewed 28 August 2022 via mobile

We rented 2 apartments at Cap West for our visit to Mauritius for my daughter’s wedding. Both the penthouse and the apartment were clean and comfortable but what made our stay more enjoyable was the friendly and helpful attitude of all the staff. The wedding took place at a 5 star hotel but we all felt our stay at Cap West was more enjoyable as we all felt so relaxed and happy there.

Date of stay: August 2022
Trip type: Travelled with family
1  Thank Christine O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Horizon Holidays, General Manager at Cap Ouest by Horizon Holidays, responded to this reviewResponded 5 September 2022

Dear Christine, we are thrilled to know you had a great experience with us. We are also happy to have been part and facilitated your stay in Mauritius for this grand occasion. We will share your words with Hugo the resort manger. We hope to see you again for your next holidays in Mauritius.

Best regards,
The Cap Ouest by HORIZON Holidays team

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Reviewed 21 August 2022

We were agreeably surprised by both apartments. They were both clean, comfortable with a fully equipped kitchen. The 2-bedroom apartment comfortably lodges 4 adults with a large living/dining area. The 3-bedroom apartment was very luxurious, with 2 living/sitting areas and balcony. All rooms have their own ensuite. The main asset is that the apartments are on the beach, not across the road but right on the beach. The beach and sea in front are both very clean; I am not sure if someone cleans it but there were no sea urchins at all, which is rare in Flic en Flac. Gardens well maintained and pool very clean.
Security is excellent with guards patrolling the whole precinct. We felt very safe. The Hotel Manager Hugo is very welcoming and helpful. He is contactable nearly 24/7 and nothing is too much to ask. The maids, guards, gardeners are all very amiable, helpful and do an excellent job keeping the place clean.
Our only regret is that we did not book for a longer stay. We will definitely be back.

Date of stay: June 2022
1  Thank Mex52
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Horizon Holidays, General Manager at Cap Ouest by Horizon Holidays, responded to this reviewResponded 26 August 2022

Hello, we are thrilled to know you had a great experience with us. We will share your words with Hugo. We hope to see you again for your next holidays in Mauritius.

Best regards,
The Cap Ouest by HORIZON Holidays team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2022 via mobile

Had the pleasure of staying here for just over 2 weeks. Was an incredible base for the holiday going and exploring the entire island. The apartment was clean and spacious with more then enough space for 6 people. Only slight negative was the lack of hot water in the morning but if you don’t mind that then you’ll have little complaints. The sea and pool was amazing being very close and convenient for early morning or late night swims, never busy and always clean.

If you are looking for self catering accommodation which isn’t loud or overly busy with a beautiful view, don’t look anywhere else. We stayed in apartment A4 which had a view to die for. 5 star service

Room tip: Definitely hire a car for your visit, it allows you to see the real mauritius going off the beaten track and visiting things with freedom.
Date of stay: August 2022
Trip type: Travelled with family
Thank Christian6AT
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Horizon Holidays, General Manager at Cap Ouest by Horizon Holidays, responded to this reviewResponded 19 August 2022

Dear Christian, we are thrilled to know you had a great experience with us. We will share your words with Hugo, the resort manager. We hope to see you again for your next holidays in Mauritius.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2022

We were very disappointed with our stay to say the least. We booked our stay through Dream Escapes. Upon arrival, we were not impressed by all the mould in the shower cubicles and noticed the phone line was out of service, air conditioner in the lounge/diner was not working, dryer was not working and the bathroom doors were not closing. We were told by Alban that we cannot move apartment for they are fully booked-lie. We emailed the manager at the office expressing our concerns and miraculously another apartment became available immediately for us to move to- one where everything was supposedly in working order. Things got worse. This time, the washing machine did not work at all. So they reluctantly took our clothes to be washed in a different apartment and handed them back over to air dry- this was not possible due to the rainy weather. We also noticed that the towels being given to us still had black stains remaining on them.Whilst leaving, we gave our feedback to Alban who became nasty and defensive and literally said that mould in the shower is grout and as a 'woman, I would not know that supposedly 😳. Secondly he blamed us for the air con not working on our arrival because apparently we must have come before our actual arrival and left the door open... He also said that we purposely dirtied the fresh towels and tired his staff out for the washing had to carried to another apartment. Is it our fault you gave us a 2nd apartment with a washing machine/dryer that did not work on TWO occasions?Whenever we rang him, he would take ages to answer or even come to sort the issue out. What a joke! Cleaning staff are rude and security staff questionable. They fall asleep and take ages to open the gate for you at night. Then we realised that the reason why we were being treated as such is we are Mauritian. Never again!
Advice to Non resident Mauritians booking via dream escapes- save yourself the stress and insult and please book elsewhere.

Date of stay: September 2021
Trip type: Travelled with family
Thank 1Voyageur_honnete
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Horizon Holidays, General Manager at Cap Ouest by Horizon Holidays, responded to this reviewResponded 17 June 2022

Hello,

While we do understand your frustration with regards to this situation, kindly note that this Tripadvisor listing is owned by HORIZON Holidays and such a negative review and low rating [intended towards another company] adversely affects our listing. We would be grateful if you could please remediate to it as we always strive to give the best possible service to our clients. Kindly remove your review from our listing and apply it to the appropriate listing on Tripadvisor. Also next time we advise you to book your stay with HORIZON Holidays, you will not regret it.

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