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“Poor Service from staff”

Zub Express Restaurant
Ranked #8 of 101 Restaurants in Flic En Flac
Certificate of Excellence
Cuisines: Chinese, Indian
More restaurant details
Restaurant details
Dining options: After-hours, Breakfast, Delivery, Reservations
Description: Found in the prestigious village of Flic of Flac in the Paradise Island of Mauritius, Zub Express serves you the finest and most delicious dishes, from Indian Cuisine to Chinese Cuisine to Local Mauritian Cuisine, without you regretting for a single second about your choice of restaurant to dine or snack in.
Reviewed 20 April 2024

The Owner had made us wait outside and told us to wait all our family members to come, instead we wanted to book a table and start to make our order thats very rude from them! Bad Service from staff!!!! it made us feel very uncomfortable whereas we went there to have a nice time they spoil our moods!

Date of visit: April 2024
    • Value
    • Atmosphere
    • Service
    • Food
Thank zainabirshad
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zub express, Owner at Zub Express Restaurant, responded to this reviewResponded 21 April 2024

Hello

To note that it's been over 7 years now since we keep on telling that WE DO NOT BOOK ANY TABLES. ITS A FIRST COME FIRST SERVE BASIS.

This is written on all our social medias, and even at the door in the restaurant.

Please do take good information before telling us that we made you to wait and again IT IS A FIRST COME FIRST SERVE BASIS!

If the restaurant has already been full, logically you have to wait till we get another table free! We guess this is common sense

Thanks for your kind comprehension

Regards

Farhan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviews (2 524)
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5 - 9 of 2 525 reviews

Reviewed 8 April 2024 via mobile

Looking at all the positive reviews about this place, it must have been a night for us then.
I found this restaurant to be one of those tourist conveyer belt place (eat quick pay and go) as we were given the bill with our main courses without asking if we wanted anymore drinks or deserts, very strange.
Anyway for us it was rubbish service with some average food.

Date of visit: April 2024
Thank 759regism
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zub express, Owner at Zub Express Restaurant, responded to this reviewResponded 9 April 2024

Hello

We thank you very much for your review

First we would like to apologize that you didn't enjoyed our food and service

Indeed, we have take good notes of your remarks and we are currently doing an internal survey about this issue

But we would like to point out that we do not provide bills with main courses and rather it was just a checklist that we provide with your main course to be sure that you got the right order

Nevertheless, you shall be always welcome at our place and we really hope to see you soon in much better terms

Regards

Farhan

Zub Express Restaurant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 March 2024 via mobile

We had a tasty and fresh Indian meal here tonight. Friendly and efficient service, would recommend for Indian and Chinese food in Flic aux Flac

Date of visit: March 2024
Thank mark S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zub express, Owner at Zub Express Restaurant, responded to this reviewResponded 24 March 2024

Hi,

We would like to express our happiness that you loved the foods and the service at our restaurant.

We would like to tell you that as long as we get such encouraging support, we will continue looking for ways to upgrade our services and our food.

Verily, we hope to see you with your family and friends in a near future.

Thank you

Farhan

Zub Express

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Reviewed 15 March 2024

We went there for dinner but the service was bad, the server kind of hurry us to eat. At some point when ordering the waiter talk harshly to us and order us to sit.

Date of visit: April 2023
Thank Wajiiha C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 February 2024 via mobile

Excellent price, good food, perfect service! Really recommend this place for dinner in Flic en Flac! We ate noodles/fried rice

Date of visit: February 2024
Thank Amanda S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zub express, Owner at Zub Express Restaurant, responded to this reviewResponded 20 February 2024

Hi,

We would like to express our happiness that you loved the foods and the service at our restaurant.

We would like to tell you that as long as we get such encouraging support, we will continue looking for ways to upgrade our services and our food.

Verily, we hope to see you with your family and friends in a near future.

Thank you

Farhan

Zub Express

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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