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“Lovely place”

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La Pirogue Resort & Spa
Ranked #2 of 18 Hotels in Flic En Flac
Certificate of Excellence
Reviewed 3 weeks ago via mobile

Just returned from stay. Was going to give 4 stars due to a couple of little niggles but decided the really nice stuff made up for it. At check in we were not given any information or welcome drink and just directed to room with luggage to follow much later. This was one of my main niggles. My other main niggle was that it was extremely difficult to get into the a la carte restaurants and the Magenta even although we had upgraded to all inclusive had almost nothing on the menu that was included. Now the good stuff. All staff are so nice and helpful, maid service was super efficient, food was delicious in all the restaurants and the grounds and rooms were really lovely. It was my husbands birthday and they arranged a special dinner for us with a bottle of bubbly in the room. There is so much good things to say and I guess that is why my check in experience should not cloud things. I would really recommend the all inclusive as drinks are expensive but it also allows you to dine in a la carte restaurants and most have a good selection of food. There is even a good selection of wines that you can have by the bottle. Although we were out a few days I still think we saved money and also there was no stress . I will def return to this hotel. Oh and the location is fabulous.

Stayed: September 2017, travelled as a couple
1  Thank Carol37wilson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew S, General Manager at La Pirogue Resort & Spa, responded to this reviewResponded 3 weeks ago

Dear Carol37wilson,

Thanks for your online comments and for rating us.

We are really sorry to read that you did not receive the warm welcome which all of our guests get upon arrival at the Resort. I would like to reassure you that the concerned team will be briefed and we shall reinforced supervision so as this does not repeat.

We also regret to read that you could not enjoy the other restaurants of the Resort and that of Sugar Beach. Indeed, the restaurant concierge desk has been opened in an effort to resolve issues of restaurant reservations between the two properties and our various outlets.

Nonetheless, I was particularly very happy to read that you mostly appreciated the specialized and professional service of our dedicated team members and found the food to your likings. It will be a pleasure to share your gratifying comments with our team members, which will surely motivate them to perform even better.

Once again, thank you for your precious time in writing the feedback and I hope that we will have the pleasure of welcoming you again at La Pirogue.

Kind regards,

Andrew Slome
General Manager

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Reviewed 3 weeks ago via mobile

La piroque is a resort with good infrastructure but bad service. The resort is currently being renovated. So the infrastructure looks fine. The beach is beautiful. The bungalow room had all what a hotel room needs, except for a comfortable bed. The choice of tv channels is poor, but we didn't need the tv. The gardens are well kept. They only should collect the coconuts more often, so they don't fall off (we nearly got hit by one). The breakfast buffet was very good. The buffet food is okay. It has a good variety. The meat dishes usually didn't meet our taste. The choice and quality of breads was outstanding.
For the quality category they want to be (4 stars superior) and prices they ask (Central European level) the service really doesn't hold up. The staff generally doesn't make an effort to be friendly and they are definitely not welcoming. The worst are the front desk and the water sports centre. Never seen such an unprofessional and unfriendly front desk. The staff from the water sports centre always give you the feeling of annoying them every time you'd like to benefit of one of the offered activities.

Overall our stay was ok. But we wouldn't recommend la piroque to any of our friends or go again. We just expected more attention to details.

Stayed: September 2017, travelled as a couple
1  Thank Lea P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew S, General Manager at La Pirogue Resort & Spa, responded to this reviewResponded 3 weeks ago

Dear Lea P,

Thank you for your comments posted online.

We are obviously sorry to read that despite the huge investment in the infrastructure and training of our staffs you found the service level at the Front desk and Sports Centre to be unprofessional and unfriendly. Be assured we shall reinforce the supervision and will soon develop staff engagement forums to further enhance their skills.

Concerning the coconut trees at the Resort, indeed we have a professional team who regularly trim the trees in order to avoid the falling of the coconut.

We are sorry you do not agree with our prices in general, I can assure you that they are in line with pricing practiced throughout the industry on the island and reflect the pricing levels of a 4 star resort.

I am sorry to read that you are considering of refraining from coming back to La Pirogue and recommending the resort. We would sincerely like to have the opportunity of regaining your confidence in La Pirogue. Please let me know personally whenever you book as I would be more than happy to assist with any preferences you may have.

Kind Regards,

Andrew Slome
General Manager


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Reviewed 4 weeks ago

Really nice hotel that is is great for families and couple. The whole family went which was 8 of us and I had a friend satying next door and Sugar Beach.

What I liked:
You could walk 200m to the next hotel and use their facilities
More than 10 restaurants and bars to try
Lots of beach space
Great choice of cocktails

Didnt like:
That you needed to go to Tamrin Bay to ski

  • Stayed: November 2016, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank Matthew D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew S, General Manager at La Pirogue Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear Matthew D,

It has been a pleasure for the entire team to have welcomed you recently and we would like to thank you for choosing to stay with us.

Certainly, our sharing facilities with Sugar Beach is a definite advantage to our valued guests who can enjoy various services of both resorts.

Once again thank you for your appreciative comments posted online and we all hope to have the pleasure of welcoming you back soon.

Kind regards,

Andrew Slome
General Manager

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Reviewed 4 weeks ago

La Pirogue is one of our favorite hotels we've stayed in over the past nine years we visited the beautiful country. The standard rooms are very small, but were in the process of being refurbished. The gardens are beautiful and lush and offer guests many places to leisure. The pool is beautiful and has a infinity view of the Western ocean where beautiful sunsets can be viewed from. The restaurants' standards are very high with a wide variety of delicious foods (men, be sure you bring long trousers for dining in the evenings - they are quite strict about it). The beach is long and clean with too little thatched shading and there is no reefs to snorkel, but the other water sports are fairly standard. The staff at 'Beach bar' had a bit of an attitude most of the time and cocktails were served in plastic cups - not what you'd expect from a 5 star hotel...

Room Tip: If you you travel as a family, the standard rooms can become very cramped.
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  • Stayed: April 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank SouthAfricanTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew S, General Manager at La Pirogue Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear SouthAfrican Traveler,

We would like to first of all thank you for constantly choosing to stay with us for the past nine years and look forward to welcome you for many more years to come. It was a pleasure for us to read that we could provide you the known hospitality of the Resort.

Surely as you highlighted we were in a phase of renovation recently and have relooked the public areas, the rooms, introduced new concept as well as reworked on many of our facilities.

Dress code for both ladies and gents is Casual Smart for dinner in our restaurants. We have tried to apply the norms that guests would expect in a resort of this kind. This also agrees with the benchmark taken from similar hotels on the island. On the same note I would like to add, that generally with our warm humid climate light colours, with a preference for linen and cotton fabrics have been found most comfortable by most of our guests.

I am sorry that you felt that some of the staff members at Le Morne Beach Bar had a bit of an attitude. As staff attitude and friendliness is one of the hallmarks of our resort, be assured that I shall use your feedback as a case study with the team members concerned on how to handle guests courteously and professionally even when the hotel and restaurant are running at full capacity. Please accept my apologies for our shortcomings.

Thanks again for your comments which are always useful in ensuring that we are focused on areas needing our attention. We hope to have the pleasure of welcoming you back after the renovation for you to witness the changes we intend to do.

Warm Regards,

Andrew Slome
General Manager

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Reviewed 4 weeks ago via mobile

The new rooms were more than expected, and we had the most wonderful trip! Our little boy had the time of his life and we hope to return .
Special thanks to La Pirogues Vijay (mobile barman and pizza provider) who went above and beyond to make our stay extra special- worth the mention! Thank you.

Stayed: June 2017, travelled with family
Thank TerriHampson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew S, General Manager at La Pirogue Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear TerriHampson,

It is such a delight to read your experience at La Pirogue Resort & Spa. We are pleased to know that it has been your most wonderful trip and that your son enjoyed himself to the fullest! Hopefully he could enjoy the various facilities and services of the Sun Kids Club.

Your thankful note was sent to Vijay as well as shared to the entire team members in order to further motivate them to perform even better.

Once again thank you for choosing to stay with us recently and we look forward to the pleasure of welcoming you back soon!

Kind regards

Andrew Slome
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about La Pirogue Resort & Spa

Address: Coastal Road, Wolmar, Flic En Flac, Mauritius
Phone Number:
Region: Mauritius > Riviere Noire District > Flic En Flac
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 On the Beach Hotel in Flic En Flac
#2 Luxury Hotel in Flic En Flac
#2 Romantic Hotel in Flic En Flac
#2 Business Hotel in Flic En Flac
#2 Spa Hotel in Flic En Flac
#3 Family Hotel in Flic En Flac
Price Range: R4 001 - R15 659 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — La Pirogue Resort & Spa 4*
Number of rooms: 248
Official Description (provided by the hotel):
Renowned for its authenticity, La Pirogue, Mauritius is well versed in the art of Mauritian hospitality. This resort has enjoyed a solid reputation for romance and excellent service since its creation in 1976. With its warm atmosphere, wonderful beach, exquisite restaurants, lively bars, high-end Cinq Mondes Spa and the extensive recreational and sporting activities, this mythical hotel promises guests a memorable holiday. La Pirogue nestles in 14 hectares of magnificent tropical gardens where the fragrance of hibiscus and frangipani permeate the majestic coconut grove. ... more   less 
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Also Known As:
La Pirogue Hotel Flic En Flac
La Pirogue Hotel Wolmar
La Pirogue Wolmar
La Pirogue Mauritius

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