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Danielle H

Great place to stay

Review of The Heartwood
5.0 of 5 bubblesReviewed 3 weeks ago
The employees were incredibly helpful they were able to process my additional requests quickly, the breakfast food was simple and delicious, and the rooms and lounge areas were clean, comfortable and welcoming. I definitely recommend staying here.
Date of stay: January 2025
Trip type: Travelled on business
Review collected in partnership with this hotel
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Anne Hancock, Sales at The Heartwood, responded to this review
Responded 3 weeks ago
Danielle,
Thank you for your kind words about your stay at The Heartwood. We are delighted to hear that you enjoyed our complimentary continental breakfast, rooms and common areas. We look forward to welcoming you back soon!

The Heartwood Management Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (18)
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7 - 12 of 18 reviews
Reviewed 5 weeks ago

Such a great hotel in a great location. The entire experience upon just pulling up to property was extremely pleasant. The grounds are well maintained and it is very inviting. The inside is just as well. The lobby was extremely clean and the staff were all pleasant and helpful. The room was perfect temperature and everything in room from linens to bathroom were again extremely clean. We've stayed at a lot of hotels and this one is definitely top 5. A definite recommendation for families or couples or even someone just needing accommodations for a night. We will definitely be returning and are looking forward to spending a longer stay there!!

Date of stay: January 2025
Review collected in partnership with this hotel
Thank Rich S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anne Hancock, Sales at The Heartwood, responded to this reviewResponded 4 weeks ago

Rich, thank you so much for staying with us at The Heartwood! We are delighted to hear that your stay from arrival to departure was exceptional! We look forward to welcoming you back in the future! All the best for a happy and healthy start to the new year!

The Management Team at The Heartwood.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 December 2024

The hotel is the perfect location for visiting Vassar or anybody who works or lives near Vassar--literally across the street from campus and walking distance to all shopping and restaurants. My wife and I spent Christmas night there after visiting family who live down the street. The hotel is brand new and everything is clean and in top condition. I can't speak to any of the amenities other than the breakfast buffet, which was underwhelming, possibly because it was the day after Christmas.

Date of stay: December 2024
Review collected in partnership with this hotel
Thank Culp1954
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anne Hancock, Sales at The Heartwood, responded to this reviewResponded 30 December 2024

We hope you had a wonderful visit with your family over Christmas and thank you for choosing to stay with us at The Heartwood. We understand and are sorry to hear that you found the complimentary continental breakfast offerings underwhelming. While we don't include a full hot breakfast as part of your stay, we do offer additional hot breakfast options available for purchase to complement the continental offerings. Overall, despite your disappointment with the breakfast offering, we hope you enjoyed your stay and will visit again soon.

The Heartwood Management Team

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Reviewed 25 December 2024

Hotel is brand new and beautiful. Staff was friendly and helpful. At least at the time we were there (just before Christmas), the room was very inexpensive for how nice it was. The shared spaces are really nicely decorated, including the Salt Line space where there was an included continental breakfast with good pastries, coffee, and tea. More "real" breakfast foods were an added charge. For a nit to pick, the shower water temperature didn't hold steady, but otherwise everything in the room was great. Would definitely stay here again.

Date of stay: December 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank David R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anne Hancock, Sales at The Heartwood, responded to this reviewResponded 26 December 2024

David - we are so delighted to hear the you enjoyed your stay at The Heartwood. So much thought and care was put into creating spaces for guests to feel at home, we are so happy to see that you enjoyed those as well. I'm sure you can understand, new hotels have hiccups from time to time but we do apologize for the shower water not holding temp. We will discuss this with the engineering team, any and all feed back is always appreciated it as it helps us serve our guests better. All that to say, we look forward to welcoming you back soon!

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Reviewed 18 December 2024

Perfection in accommodations, every need surpassed, and lovely staff. Enjoy the most comfortable room with beds/pillows that exceed basic standards with a sublime ultra modern bathroom to nourish your body and soul. Indulge yourself at the The Salt Line for a lively happy hour and/or delicious breakfast and coffee Take time to explore the lobby display as well, very cool.

Date of stay: December 2024
Review collected in partnership with this hotel
Thank Daydream49521738249
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anne Hancock, Sales at The Heartwood, responded to this reviewResponded 19 December 2024

Thank you so much for your kind words about your stay and experience at The Heartwood. Our team works hard to make sure that each guest has an outstanding experience. We're also delighted to hear that your dining in The Salt Line was exceptional. We very much so look forward to welcoming you back. Thank you, again, for the kind words.

Anne, Director of Sales + Marketing

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Reviewed 13 December 2024

Great location close to Vassar. Hotel is new, clean. Our room was very nice, comfortable, well appointed. Continental breakfast was delicious, as was food from the menu. Front desk, service and restaurant personnel were all very nice and helpful. I highly recommend this hotel and will definitely go back.

Date of stay: December 2024
Review collected in partnership with this hotel
Thank SketchyNYC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anne Hancock, Sales at The Heartwood, responded to this reviewResponded 16 December 2024

Thank you so much for staying with us while you visited Vassar! We are happy to hear that your overall experience was all we intend it to be for all of our guests, nothing but amazing! We look forward to welcoming you back soon!

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