Beautiful and cozy - wonderful breakfast - excellent staff. The "snug" communal spaces were lovely and the Vassar exhibit in the lobby was delightful.
What a nice touch to have reusable water bottles and refilling stations with both still and sparkling waters. I will definitely be back!
We are delighted to hear that you enjoyed your stay and experience at The Heartwood at Vassar. We look forward to welcoming you back soon. Have a safe and lovely holiday season!
All the very best,
The Heartwood Management team.
This is a charming boutique hotel with impeccable design that has a contemporary tone.I highly recommend The Heartwood Inn…
Beautiful property, great design, friendly staff and wonderful amenities!… I am an alumna of Vassar so I’m slightly biased BUT… It is the best hotel in the Hudson Valley!
We are delighted to hear that one of Vassar's own enjoyed the The Heartwood! The intricate touches of Vassar throughout the space, were, no doubt, a walk down memory lane. We hope we'll see you again soon and thank you for your kind words.
The Heartwood Management Team
One of the most beautiful and classy hotel I have been to. Bedrooms and lounges are very stylish. It is clean and the personnel is friendly. It is a fantastic value. Was same price as Holidays Inn and a completely different feel. Continental breakfast is included (croissants, chocolate croissants, tapioca custard, cereals, coffee etc).
Nathalle,
We are delighted to hear that you enjoyed your stay and overall experience at The Heartwood at Vassar. We look forward to hosting you for your next visit to the Hudson Valley.
The Heartwood at Vassar Management Team
The heartwood was absolutely beautiful in every way. Would stay here every single time I traveled somewhere if I could. The staff was very kind, accommodating and helpful. The rooms were very comfortable. 10/10 will stay again if I ever travel to the area again. 100% the nicest hotel I have ever stayed with.
Joel,
We are delighted to hear that you enjoyed your stay with us. Our team strives to give every guest the best experience possible and we're so happy to hear they did just that. We look forward to welcoming you back to The Heartwood at Vassar in the near future.
All the best,
The Heartwood Management Team
I booked two consecutive nights but because of personal reasons, I could only stay on the second night. I didn't receive any notice that a No-Show would lead to an automatic cancellation of my booking, and I didn't receive a cancellation email after my booking was indeed canceled. Therefore, when we arrived with our small kids at the hotel on the second day, we were told that no room was available for us (the hotel was obviously not fully booked), which was a terrible surprise for us. Although the front desk eventually managed to arrange a room for us after we suggested to talk to the manager on this issue, the experience was ruined. We think the hotel is very new and has a high quality, but please consider to improve the booking and cancellation process for the customers.
Dear Cary,
We're disappointed to hear that you had an issue upon your arrival. In the case of your reservation, you were in fact checked in upon your arrival at 12pm on the 10th because we held your room for you from the previous night. You were charged for the 1st night as per the policy stated in your confirmation email. Our cancellation policy states that reservations can be cancelled 48 hours from the arrival date with no penalty. This also applies to guests that are No Shows on their arrival date. A one-night fee is charged for holding the room, which was still available for you upon your arrival. We apologize for any confusion this may have resulted in. We appreciate your feedback and will use this as a coach opportunity at the front desk.
We hope that we will have the opportunity to host you again in the near future.
Kind regards,
The Heartwood Management
