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Reviewed 25 June 2018

We used the Sheraton Grande as our home base during the first half of our stay in Tokyo. The location is convenient to the Disney Monorail System, just a walk across the street. The Sheraton also provided numerous methods of getting around the Maihama area for other transportation (bus and Train) as well as getting to the retail and dining in the area. But who needed to go elsewhere for food. Many offerings right at the hotel.

The concierge lounge at the hotel was spacious and offered a wide variety of breakfast items and pre-dinner choices. We were warmly welcomed.

During our stay we had a need to use the computers available in the lounge to conduct business. Likewise the front desk was extremely helpful with scanning and emailing documents back to us.

And of course, all you needed to know about going to and getting to Tokyo Disneyland and Tokyo Disney Seas was available here.

We did day trips into Tokyo from here as well as visited the Disney Properties. Great Staff, Great property, great choice1

  • Stayed: April 2018, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank DERtravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonTokyo, Manager at Sheraton Grande Tokyo Bay Hotel, responded to this reviewResponded 30 June 2018

Dear DERtravels
Greetings from The Sheraton Grande Tokyo Bay

I am very pleased to learn how much you enjoyed your stay with us and I would like to thank you sharing your experience on TripAdvisor.
Your kind comments are greatly appreciated and since customer care is amongst our highest priorities and it is always gratifying to receive such praise.
We are grateful for your support and look forward to welcoming you back to your "Home" in Tokyo.

PS please don’t hesitate to contact us directly if we can help with your next trip.

Kind regards,
Giuseppe Fornillo
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2018 via mobile

Our go to hotel again this year.

Best proximity to both parks plus being SPG member, why not.

Easy to get to Tokyo Station - 6 stops away. If you take the rapid line, even faster as they skip 3 stations.

This hotel enjoys full occupancy often, so do book early. We love coming here & have planned another visit in October.

Service in all departments tip top. We love it here.

Stayed: June 2018, travelled as a couple
1  Thank WillBJust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonTokyo, Manager at Sheraton Grande Tokyo Bay Hotel, responded to this reviewResponded 30 June 2018

Dear WillBJust

Thank you for sharing your kind feedback on TripAdvisor following your recent stay with us.
It certainly is inspiring when a Loyal and Valued guest such as yourself shares such positive feedback on facilities and service of our team.

Thank you once again for your post and all team looking forward to welcoming you back in October and meanwhile if you need any assistance with your next trip, please don’t hesitate to contact me directly.
Thanks for your support and understanding
Giuseppe
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2018 via mobile

Fantastic! Faultless! Spacious! Perfect for families doing the Disney rounds. Excellent breakky! Wonderful customer service.Incredibly spacious rooms. Wonderfully comfortable. Only flaw is oldish bath.

Stayed: December 2017, travelled with family
Thank GlobalSandgroper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonTokyo, Manager at Sheraton Grande Tokyo Bay Hotel, responded to this reviewResponded 30 June 2018

Dear GlobalSandgroper

Thank you for staying with us and for your loyalty to Sheraton Grande Tokyo Bay, we really appreciate your time in providing feedback regarding your last stay.

We will discuss and take action on the points mentioned to ensure our guests has comfortable time and great facilities whenever they stay with us.

Dear GlobalSandgroper your kind comments certainly will assist us through our continuously process of improvement; Looking forward to the pleasure of welcoming you and your family back soon to your hotel.

Kind Regards
Giuseppe Fornillo
Hotel Manager

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Reviewed 14 June 2018 via mobile

When visiting Tokyo Disney Resort and Tokyo Disney Sea in Japan, Sheraton Grande is the perfect place to go home to after a long day making your dreams come true!

For reasonable rates, comfort and luxury is guaranteed with a touch of top of the line Japanese hospitality.

Will definitely come back someday!

Stayed: May 2018, travelled with family
Thank Tom U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonTokyo, Manager at Sheraton Grande Tokyo Bay Hotel, responded to this reviewResponded 30 June 2018

Dear Tom U
Many thanks for staying with us at The Sheraton Grande Tokyo Bay and for sharing your experience on Tripadvisor.

We are delighted to learn that you and your family appreciate our facilities, the comfort of our room and the service provided by our team

Dear Tom U, All the team and I are looking forward to welcoming you and your family back soon at your hotel in Tokyo .

Warm Regards

Giuseppe Fornillo
Hotel Manager

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Reviewed 13 June 2018 via mobile

As some other reviewers note, it’s a Sheraton. As such, for westerners who aren’t familiar with Japan, you’re not going to face too many confounding surprises at this hotel.

Room was nice, beds were comfy. We managed to arrange for a corner room, which could accommodate 4 beds. This way we didn’t have to get two rooms to house the boys. Space was more than adequate for Japanese hotel.

Speaking of space - this hotel is freaking huge.
Looking at it from space, the hotel is shaped like a giant “S”. Remember that corner room I mentioned? Well it was at the opposite end of the “S” from the SPG lounge. Considering we got all of our meals at the SPG lounge, we definitely earned the extra dessert with all the walking.

The food in the lounge is meh. It’s largely Japanese style eating. I like Japanese-Japanese food just fine. They deal in volume here. The lounge is also huge, and it seems like the entire country has status, so it can get very busy. On the plus side, there’s complimentary booze in the evening, and they have this really cool machine that pours draft beers for you.

The hotel is directly across the street from a monorail stop making Disney access easy. If you don’t want to by a monorail pass, there’s a hotel shuttle that takes you over to the Ikspiari (they say “experia”) station right at Disney. From that station you can grab a train into Tokyo.

Nice massage chairs in the onsen.

Did I mention this hotel is huge. The walk to the onsen from our room takes like 15 minutes. Indoor pool is a little unexciting. Even though it was hot out in May/June the outdoor pool wasn’t open yet.

I’d consider staying here again if I planned another trip to Tokyo Disney. It’s a convenient and comfortable base of operations for all that there is to do nearby.

Stayed: June 2018, travelled with family
1  Thank iAmCalm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheratonTokyo, Manager at Sheraton Grande Tokyo Bay Hotel, responded to this reviewResponded 14 June 2018

Dear iAmCalm

Thank you for staying with us and for taking the time to review us on Trip Advisor in a so detailed post .
We are looking forward to your next visit and meanwhile if I can help with anything from here please don’t hesitate to contact me

Your sincerely.
Giuseppe Fornillo
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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