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Reviews (328)
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All reviewsfisherman's wharfbus tourteppanyaki restaurantaverage sizenice amenitiesbusiness centerbooked a twin roomsquare metersin room wifibreakfast buffetfree wifiwould stay againstandard roomlovely hoteljapanese standardsconvenience storestar hotel
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Reviewed 8 April 2018 via mobile

The hotel has cozy room with nice fitting, really enjoyed the stay. They have both western and japanese restaurant, so me and my friends didn have problem with food. Also its a 1 minute walk to the market full of Kushiro's Seafood product and other shops so its a great location for those who are looking for gift or shopping spree nearby hotel. The check in and every procedure was super smooth, and staff was able to speak good english, and great hospitality. (In the photo: view from my room)

Stayed: April 2018, travelled with friends
Thank KennyErawanTjahyadi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ANACP釧路, Reservation at ANA Crowne Plaza Hotel Kushiro, responded to this reviewResponded 9 April 2018

Dear KennyErawanTjahyadi san,

Thank you for your kind feedback and for staying with us. We are happy to hear you enjoyed our restaurant! We are really appreciated your patience when communicating with our non-English speaking team. Arigato gozaimasu.
We hope you have a wonderful onward trip, and looking forward to your next visit.

Warm regards,

Megumi Serita
ANA Crowne Plaza Kushiro

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 March 2018

I was very happy to stay in ANA Crowne Plaza Kushiro. The rooms were clean and with nice amenities like a mask to warm your eyes while you rest.
The staff was very helpful even with my basic Japanese they went over my expectations to help me when a taxi I reserved for a day trip didn´t showed up. They called to try to get them to come and when that was not possible, they just found another solution at the same price. I recommend this hotel for the excellent service they offered. They also helped with receiving and sending my luggage to another hotel.

Room Tip: High floor room with view to the port was nice
  • Stayed: February 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Eriglezv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ANACP釧路, フロント オフィス マネージャー at ANA Crowne Plaza Hotel Kushiro, responded to this reviewResponded 27 March 2018

Dear Eriglezv san,

Thank you for your kind feedback and for staying with us. We are glad to hear your kind comments. We are really sorry about the issue with taxi company! Anyway, thank you so much for being very patient with us while we looked for another taxi service. We hope you enjoyed your onward Hokkaido trip.

We look forward to welcoming you again soon.

Sincerely,

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Reviewed 23 February 2018

At once we were welcomed with a big smile from very nice front desk staff. The lovely Member of staff who speaks perfect English Miss M.....helped us a lot. Even went with us to the restaurant In case we didn’t understand the menu.The room wa lovely and quiet.

Stayed: February 2018, travelled with friends
Thank iris212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ANACP釧路, マネージャー at ANA Crowne Plaza Hotel Kushiro, responded to this reviewResponded 26 February 2018

Dear iris212,

Thank you so much for your most kind comment. We are extremely grateful for your patience when our non-English speaking staffs were trying to help. Thank you and your company again for being really nice.

We hope you enjoyed our restaurant and onward Hokkiado trip. Please don't get sick from the cold!

Wishing you the best,

Megumi Serita
ANA Crowne Plaza Kushiro

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Reviewed 7 February 2018 via mobile

Our first night in Japan was at the ANA Crowne Plaza Kushiro and it was a fantastic introduction to Japanese hospitality! Checkin was very understanding about our language barrier, however they did the best and we were checked in promptly, and our bags taken to our room! The room had three beds for us, and was spacious. The room service was exceptional, and the Shiseido toiletries were fabulous! Thank You ANA Crowne Plaza Kushiro, we highly recommend and will be back.

Stayed: February 2018, travelled with family
Thank ThefamilyTravelers1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ANACP釧路, マネージャー at ANA Crowne Plaza Hotel Kushiro, responded to this reviewResponded 9 February 2018

Dear ThefamilyTravelers1 ,

Thank you so much for your recent stay, and also for your generous comment. We're excited to hear that you enjoyed our room and amenities. We also appreciate that you were being very patient and kind with our team during your stay.Thank you!

We hope you enjoy your onward Japan trip, and wishing you a safe journey.

Sincerely yours,

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Reviewed 26 December 2017 via mobile

The hotel is located just opposite Fisherman's Wharf Moo marketplace and is a 15 minute walk away from Kushiro Station (much less by Taxi). Kushiro Museum is also not very far by Taxi. The Check-in was a breeze and the employees were very nice and helpful and tried their best to help even though some had limited English. The room service was efficient and tasted good. There are vending machines in the ground floor with a business center. For seafood lovers, there is a barbecue seafood restaurant behind the hotel and of course, a Lawson cold store which is open 24 hours.

The room was well equipped and we had the fabulous Ocean View (yes, our room overlooked the Pacific Ocean and the cruise harbor which was amazing).

The biggest surprise for me was that there is a joint KFC/Pizza Hut store only a 15 minute walk across the very nearby Nusamai Bridge.

I really wanted to try the Teppanyaki Restaurant on top floor but I was very tired on the last day and slept a bit early.

The breakfast hall looked great and many options seemed to have been served but we did not have the time to try it as our three day trip to Kushiro was filled day trips in and around the city proper (including Nemuro).

Stayed: November 2017, travelled with friends
Thank Mohammed1412
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ANACP釧路, フロント オフィス マネージャー at ANA Crowne Plaza Hotel Kushiro, responded to this reviewResponded 30 December 2017

Dear Mohammed1412,

Thank you for your recent stay with us and for your generous comment. We are very happy to hear you liked the view from our guestroom. We also would like to thank you for sharing Kushiro sightseeing tips in this review which will be very helpful for our future guests.

We are sorry about the staff who were not able to communicate well in English during your stay. We are so thankful for your kindness.

We are looking forward to welcoming you back in near future.

Sincerely,

Masao Ishibashi
Front Office Manager
ANA Crowne Plaza Kushiro

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