Very hands off and unprofessional in communication. Very rigid and no flexibility especially for a company that markets "custom" tours. They want 30% upfront at time of booking and then the balance in CASH before tour. They don't have staff so get people from outside so even if you communicating with them, they say sorry - make your own arrangements. This is surprising as this does not happen in Saigon or Hanoi (where I have been a few times). May be this a tourist trap ......they have to change their ways and be professional .....take credit card, have trained staff, understand and improve customer service......BEWARE
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