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111
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All reviews al liwan liwan restaurant pirates club shift leader marjan island special thanks no alcohol indoor pool lebanese restaurant house keeping housekeeping supervisor cake nice service private beach sea view premium room front office
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116 - 121 of 2 653 reviews
Reviewed 22 October 2021

The staff are very accomodating especially Mr. Hafeez. Rooms are nice and clean. Amenities are good. Beautiful sea and pool view from our room. Highly recommended. Will definitely come back with my family.

Date of stay: October 2021
Trip type: Travelled with family
Thank So1234556
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Mirs Rak, General Manager at Marjan Island Resort & Spa, responded to this reviewResponded 23 October 2021

Dear Kevin

Thank you for sharing your experience from your recent visit at Marjan Island Resort & Spa.

It is very gratifying to learn that we were able to deliver high level of customer service during your visit.

We thank you for recognizing our colleagues particularly Hafeez for providing exceptional service.

Once again, thank you for feedback and we look forward to welcoming you back on your return to Marjan Island Resort & Spa.

With all our very best wishes,

Manas Lal
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 October 2021

Thanks to Hafeez, everything went well with our stay and we will definitely come back and bring our friends!
Afrdi from front office was also great as he take good care of us during our stay.. Veey happy guests!

Date of stay: October 2021
Trip type: Travelled as a couple
Thank BoardingPass433273
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Mirs Rak, General Manager at Marjan Island Resort & Spa, responded to this reviewResponded 23 October 2021

Dear BoardingPass433273

Thank you for sharing your experience from your recent stay with us at Marjan Island Resort & Spa on Tripadvisor.

Your mention of superlative service from our colleagues Hafeez and Afridi is very encouraging and brings us immense joy.

We will all look forward on your return to Marjan Island Resort & Spa.

With all our very best wishes,

Manas Lal
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 October 2021 via mobile

Overall it was a good time spent with family. Kids enjoyed the pool and pirates club. The food was amazing but the room itself was not veey impressive. There was seepage smell all over due to old carpets and furniture and the washroom had a design flaw. The drainage hole was on the upper side of the slope sovthe water was flooding the entire washroom.

The staff however was super freindly and tried thier best to make up for and compensate the shortcomings. Special thanks to Hafeez ur Rahman (Housekeeping Supervisor/Manager), Ms. Liala and Mr. Afridi for making this trip so comforting and enjoyable

Date of stay: October 2021
Trip type: Travelled with family
Thank O4410YEabdulr
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Mirs Rak, General Manager at Marjan Island Resort & Spa, responded to this reviewResponded 23 October 2021

Dear Abdul R

Thank you for sharing your experience from your recent stay with us at Marjan Island Resort & Spa.

We are delighted to learn that you and your family had an amazing time with us. We have taken note of your comments in regards to room design.

Thank you for acknowledging our colleagues Hafeez, Lilia and Afridi for providing exceptional service.

We look forward to welcoming you back on your return to Marjan Island Resort & Spa

With all our very best wishes,

Manas Lal

Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 October 2021 via mobile

It is a shame that this hotel is manged by ACCOR!!!
This property can't be a 5 or 4 stars hotel, it deserves zero star.
Checking in took three hours, no towels on the beach, staff are lost, duty manager does not solve any problems and helpless.
I forgot to mention the beach is slippery and full of seaweed
Don't waste your money on such hotel!!!!!

Date of stay: October 2021
Trip type: Travelled with family
1  Thank O511RTnan
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Mirs Rak, General Manager at Marjan Island Resort & Spa, responded to this reviewResponded 22 October 2021

Dear Ramy M

Thank you for sharing your experience from your recent stay with us at Marjan Island Resort & Spa.

The concerns that you have highlighted about the overall level of service has been shared with the team. Rest assured that your feedback has been taken very seriously for improvements to be made.

Nonetheless, we still hope you will give us the opportunity to redeem ourselves and welcome you back very soon.

With all our very best wishes,

Manas Lal
Director of Rooms

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Reviewed 20 October 2021

it is very nice to stay and very good service specially for the housekeeping supervisor mr. Hafeez, Mr. Fernandez,Mr. Afridi and Ms. Rona . Thank you for kind preparation for my birthday celebration. We enjoyed it ..

Date of stay: October 2021
Trip type: Travelled as a couple
Thank 75baldwinl
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Mirs Rak, General Manager at Marjan Island Resort & Spa, responded to this reviewResponded 30 October 2021

Dear Baldwin L

Thank you for sharing your experience from your recent stay with us at Marjan Island Resort & Spa.

We are delighted to learn that you and your family had an amazing time with us.

Thank you for acknowledging our colleagues Hafeez, Fernandez, Afridi and Rona for providing exceptional service.

We look forward to welcoming you back on your return to Marjan Island Resort & Spa

With all our very best wishes,

Manas Lal
Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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