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All reviews aegean sea breakfast and dinner turkey infinity pool half board beautiful hotel buffet style large hotel view from the balcony turkish bath per day sea front bottled water turkish food nice pool omelette salad
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Reviewed 27 May 2018 via mobile

Charisma deluxe is supposed to be 5 star but as a trip adviser badge holder for so many years I would rate this hotel as 3 star as they don’t have the basic 5star facilities like bottled water or a kettle in the room. The restaurant staff is not a happy lot Not one is smiling or ready to help you. We were a group of 4 friends all vegetarian with a special request for food without onion or garlic but they were not at all willing to help out. Also Kusadasi grows a lot of fruits but very limited fruits kept for breakfast no, fresh juices but they sell very fresh berries out at the reception.????
Lastly l would advise people to look for a nice cozy boutique hotel in Turkey if you want to enjoy local.

Stayed: May 2018, travelled with friends
2  Thank Shobhna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 May 2018 via mobile

I came here with my family to enjoy my summer break. When we reached there was no one to welcome us. Then we were not given the rooms we had paid for and asked for. We adjusted in that later but then the room services were terrible. We asked for water as there was no water given to us. So the water came to our door step after 45 mins and that too after calling them thrice. When someone went for bath the water came out of the door and the whole room got wet. And then some one would come to clean that after 45mins to an hour. I would suggest people not to take this hotel. You will be completely disappointed in the end.

Stayed: May 2018, travelled with family
3  Thank Dharmi R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 May 2018 via mobile

Stayed at this hotel with my husband and daughter. We paid for all inclusive as we had our daughter who is 2 years old. No drinks or water and any other extras are included in an all inclusive. You have to pay additional for everything.
The staff at this hotel are very rude and obnoxious.
There is a lack of food variety available for breakfast, lunch and evening meal.
I would never stay at this hotel again.

Stayed: May 2018, travelled with family
2  Thank razditta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guestrelations09, Guest Relations Manager at Charisma Deluxe Hotel, responded to this reviewResponded 3 June 2018

Dear Guets,

Thank you for spending your time to give us your feedback. The satisfaction of our guests is our number one priority and we regret to hear that we did not match your expectations. As regards to our all inclusive consept it starts at 10:00 and finishes at 00:00 daily and includes soft and local alcoholic drinks.

Thank you

Charisma De Luxe Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 May 2018 via mobile

Five Stars just on the paper since the building is not cared at all. Room not well cleaned, blankets missing. Part of the Building under renovation (nobody informed us). Staff not polite, we asked to change the Room (since our room was super small and in the corner) and they charged us 30%more (without any receipt). We just save the see view, from the Room balcony, which is a wonderful experience.

Stayed: May 2018, travelled as a couple
1  Thank ilaria c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guestrelations09, Guest Relations Manager at Charisma Deluxe Hotel, responded to this reviewResponded 23 May 2018

Dear Guest,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short in your view.

Sincerely,

Charisma De Luxe Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 May 2018 via mobile

Gorgeous 5 star property with great buffet, lovely sea views and decent size rooms.

Indoor pool and spa was great. The gym has state of the art equipment and overlooks the sea.

A special mention to Umit - for his fresh Turkish pide ! Delicious! Only one negative is that the dining area feels a bit like a cafeteria- could be beautified. Lovely bar and sea views with excellent and prompt service from all staff.

The deck is being redone - so difficult to get into the sea - but jumped In anyway- water clear and had a good swim.

Overall highly recommended

Stayed: May 2018
1  Thank Nic007Sardinia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guestrelations09, Guest Relations Manager at Charisma Deluxe Hotel, responded to this reviewResponded 23 May 2018

Dear Guest,

Thank you for your lovely comments about your stay in our hotel. İt is nice to hear that you enjoyed the food that was offered at our buffet and we will pass on your kind words to Umit. Unfortunatley due to the weather conditions during the winter months the decking wasnt able to be completed in time for your visit but glad that you had the chance to have a swim in the lovely blue Agean sea.

Hope to see you again in our hotel

Charisma De Luxe Hotel

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