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Reviewed 29 October 2020 via mobile

Enjoyed our stay here. The staff were professional, friendly and helpful, faultless. The swim up pool needed a thorough clean so we didn't take advantage of it which is a shame. Food in the restaurant was good for evening meals and a good choice for breakfast given the covid restrictions all hotels are having to manage. The room and all communal areas were spotlessly clean.

Date of stay: October 2020
Trip type: Travelled as a couple
Thank feefee1509
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mustafa GUN, Müşteri Hizmetleri / Ön Büro at DoubleTree by Hilton Hotel, responded to this reviewResponded 8 November 2020

Dear feefee1509,

Thank you for taking the time to review your stay. We were so pleased to hear that everything exceeded your expectations - at DoubleTree by Hilton Kuşadası we pride ourselves in delivering the most memorable of stays for all of our guests, and it is always so pleasing to have confirmation that we got this right. It will be a great pleasure in passing on your feedback to our team; we all look forward to welcoming you back very soon.


Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2020 via mobile

This hotel is very good,
Their rooms and bathrooms are nice
Very friendly staff
Their location is main thing, a lot of other hotels around them but this is big brand plus their service are too good
It’s in the Center of city Center everything is near and accessible
Too many restaurants And sheesha cafe near by
Definitely visit again inshallah

Date of stay: September 2020
Trip type: Travelled with family
Thank mansoorm232
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mustafa GUN, Müşteri Hizmetleri / Ön Büro at DoubleTree by Hilton Hotel, responded to this reviewResponded 26 October 2020

Dear Mansoorm232,

Warm greetings from DoubleTree by Hilton Kuşadası.
Thank you so much for choosing Double Tree by Hilton Kuşadası during your recent visit at Kuşadası as well as for talking the time to sharing this amazing feedback with all the TripAdvisor.com.users.
Thank you for all the positive moments in Double Tree by Hilton Kuşadası.Our team and I are looking very much forward to welcoming you back again- hopefully in the not too distant future!



Yours sincerely

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 October 2020

We stayed at the Doubletree Hilton in the cottages and had a fantastic stay.
The hotel and grounds are well maintained.
We had our own private pool at cottage, also use of the main pool.
The staff are very friendly and helpful, would like to say a speacial thanks to Buket and Zayneb for their care and attention.
Would highly recommend a stay here.
We would go back again.
Food is amazing and great customer service.

The only downside i have was the music played is on a loop all day everyday ....personally i would have preferred a wider choice.

Thank you to all the staff, keep up the great work

The Mitchell family from Scotland

Date of stay: September 2020
Trip type: Travelled as a couple
Thank Caz_Mitch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mustafa GUN, Müşteri Hizmetleri / Ön Büro at DoubleTree by Hilton Hotel, responded to this reviewResponded 6 October 2020

Dear Caz_Mitch ,

Warmest greetings from Double Tree by Hilton Kuşadası!
Thank you for your positive feedback and for your kind words of appreciation.I am pleased to see that you enjoyed the staff and the selection at the food and the customer service . I will be sure to pass on your comments to Buket and Zeynep.
It is certainly a pleasure to deliver to you a truly memorable experience and we look forward to your return.

Warm regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 September 2020

A beautiful clean hotel in a gorgeous setting. With the best covid19 preventions that I have ever been able to experience. Very clean, really great. But relaxation in the spa area is also part of a perfect holiday. This is managed externally in the hotel (IRA). Stupid looks when asking for a towel and refusing a glass of water after visiting the sauna are standard for the lady at the information desk. I suspect it is because no treatment was booked. Sad! Because at a price of 750 lira per night you think you are being treated in a friendly manner in the spa area. We also had to remove other people's rubbish in the sauna ourselves. Not nice corona times. I'm still outraged in a five star hotel to have to walk to the reception desk myself sweaty to get some water. The Hilton should change this as soon as possible! (The lady from the guest relation of course immediately gave us two ice-cold water and was very accommodating) It's only about the externally managed area

Date of stay: September 2020
Trip type: Travelled as a couple
Thank Salih E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mustafa GUN, Müşteri Hizmetleri / Ön Büro at DoubleTree by Hilton Hotel, responded to this reviewResponded 1 October 2020

Dear Salih,

Thank you for choosing Double Tree by Hilton Kusadası during your recent stay at the city as well as for taking the time to sharing your experience on TripAdvisor.com.
I truly regret to read about the occurred issues during the time spent in Spa , my apology. It goes without saying that such should not happen at the property. Please
be assured that follow-up will be made.
It would be a great pleasure for me and the team to welcoming you back again a second chance would be much appreciated. We will take good care of you. Please do not hesitate to contact me directly prior to your next arrival.

With warmest regards from sunny Kusadası

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Reviewed 20 September 2020 via mobile

We’ve been coming to Kusadasi for many years and always stay at the Doubletree. We stayed at the hotel for 2 weeks during September. The hotel is fantastic, great location, close to local restaurants and shops and a lovely walk into the main town with view of the boats in the harbour all the way there.

We had a room overlooking the harbour with a great view so was a fantastic place to watch the comings and goings of Kusadasi.

We were slightly worried as it’s during Covid times but we had nothing to worry about. Everything in the hotel is exceptionally clean with all safety measures in place and all the staff are fantastic and really helpful, nothing is too much trouble.

The pool was fantastic and never busy. It has a bar where you can order food and drink which was great. A great place to relax.

Will definitely be returning again, hopefully soon. Highly recommended!!

And then finally thank you guest relations zeynep :)

Date of stay: September 2020
Trip type: Travelled as a couple
Thank Sammy09London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mustafa GUN, Müşteri Hizmetleri / Ön Büro at DoubleTree by Hilton Hotel, responded to this reviewResponded 4 October 2020

Dear Sammy09London,

Warm greetings from Double Tree by Hilton Kuşadası.
Thank you so much for choosing Double Tree by Hilton Kuşadası during your recent visit at Kuşadası as well as for talking the time to sharing this amazing feedback with all the TripAdvisor.com.users.
Thank you for all the positive moments in Double Tree by Hilton Kuşadası. Our team and I are looking very much forward to welcoming you back again, hopefully in the not too distant future!

Yours sincerely.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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