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Reviews (2 215)
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19 - 24 of 2 215 reviews
Reviewed 3 weeks ago

Just returned from holiday after a fab week at this great hotel, rooms a bit tired but maids do a great job rooms are spotless, gardens are wonderful like a wee oasis you don't expect too see. Staff are fab can't do enough for you , always a smile. The only complaint I have, NOT the hotel, don't waste your money booking the airport lounge keep it in your pocket..not what you are promised..

Room Tip: Book a sea view room amazing and quiet
  • Stayed: June 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
3  Thank PaymieAimee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

We have just returned from a week at this hotel and can honestly say it was the best holiday we have ever had, we was a little apprehensive at first travelling to tunisia as we had never been before but was soon put at ease as soon as we arrived and was greeted so warmly by the staff in the hotel. This continued for the rest of the week, the staff really couldn’t do enough for you from the restaurant staff to the cleaners they was all so polite and kind. Monty the evening waiter was absolutely amazing and the nicest person you could ever meet. Animation team worked so hard from half 9 In the morning till half 11 at night but still came and had a chat with the guests afterwards ( Mado in particular.) The beach was beautiful with golden sands and the sea was perfectly clear. There was always something to eat in the restaurant of a evening but lunch was the best for me with pizzas cooked fresh and paninis around the pool.
It’s worth upgrading to the sea view rooms as we was in a block on the ground floor at the back of the hotel and they could do with a lick of paint but still perfectly comfortable.

I really don’t have a bad word to say about this hotel, so much so I’m planning to return later in the year. Thanks to everyone for a fantastic stay!

Stayed: June 2018, travelled as a couple
6  Thank Ellis1512
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Just come back from two weeks holiday here. Overall holiday was nice, lovely beach (but watch out for the camel dung)! Plenty of chairs and sun/shade if you want it. Pool is nice too but get your towel on early if that is your preference. We ended up finding our spot on the rooftop above the beach restaurant just outside the indoor pool It was lovely and quiet up there. Food is OK, better in the beach restaurant for lunch, great Pizzas and Wok. I found the main restaurant after a good week it became a bit samey. yes you can prebook Italian or Tunisian for the evening which we did, but the fiasco of actually getting the correct food or even hot food you ordered was a joke so did not do that again. Even for my birthday meal, yes I got flowers but the wrong food!
The only real downside to the holiday was "TOWELS" getting and changing your beach towels. The manager in the towel change was extremely rude, shushing you away saying come back in an hour, you go back in an hour to get shushed away again and told to come back in half an hour. So many people complaining about this, it is really something this hotel needs to address. I did complain to the TC rep to be told he would buy me towels from the shop! Not really solving the problem of being able to change them is it! The hotel does offer a room and shower facility for late checkouts which is good, however when we got into the room, the towels there were sopping wet, meaning again we had to go and ask for dry towels to be told madam we are at full capacity! I am sorry but if you offer the shower service then offer the dry towels too! Most staff very pleasant and happy to help, animation team fun and always had a smile but I feel some of the managers there need retraining in customer service.

Room Tip: Book a sea view room
  • Stayed: June 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
5  Thank CarolDowney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

We had the greatest time here. Every need is fully catered for by the staff.

The food was amazing and there is such a great selection. The staff are honestly so lovely and fantastic, would recommend this to everyone! It's a beautiful place.

Stayed: June 2018, travelled as a couple
4  Thank Laura H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

After a long 4 year wait, as soon as Tunisia came back on the market we booked it again straight away. We had been desperate to get back to this hotel as we'd been twice before and were booked in 2015 but obviously had to sadly cancel. The hotel is as good as ever, we were so pleased to find most of the same staff there as before, as these are what make the hotel what it is. Didn't book a seaview this time but room was good enough, clean and maids are brilliant and so friendly.

We felt instantly welcomed back at the hotel as nearly all the staff remembered us which was amazing 4 years later. The pool waiters during the day are just the best, so so friendly, especially Dhekkar, one of the nicest guys ever! As always Monji (lifeguard) was an absolute delight. We couldn't wait to see him again!! Too many waiters to mention aswell but it was great to see Monty + Slim again. The service and food/drink available really make this hotel stand out from the rest. So much effort and detail goes into the food, especially the evening buffet restaurant - something different every night. The service at al la carte is amazing aswell for an all inclusive. During the day the beach restaurant has a pizza/wok hut where they make it fresh in front of you or you can get a burger/panini from the beach hut or by the pool. Drinks are really strong aswell! They serve you all day and all night long and it was a pleasure to endogenously tip the waiters and staff.

Another plus point for me is the beach horse riding which is part of the hotel. It's around £10 for an hour and I always do it at least 3 times each time I visit the hotel. The horses have always previously seemed well cared for but this time I felt slightly concerned about them. There is only one guy there now (lovely guy) but I just feel like maybe not enough people are riding to pay for the care (a couple of horses looked sick) but maybe it's just me worrying a bit too much about animal welfare as usual!!

Animation team are also fantastic, although mostly new team, 110% effort goes into everything they do. From the activities and games during the day to the shows at night, everything is brill. Madul (loved him!), Mario, Mike, Hanna and of course Brian and Samir and the rest of team. They do everything really well.

Safe to say we will definitely be returning. If you want a relaxing week where you can get involved (or not) as much as you like and also enjoy a bit of a lively evening (if you want it) then this hotel is for you! It really does have something for everyone!!

Room Tip: Book a sea view
  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Service
10  Thank KimPower1986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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