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Reviews (1 957)
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28 - 33 of 1 957 reviews
Reviewed 3 weeks ago

From
The warmth of the welcome, to the unparalled service. A
Buggy to ferry you to your private villa. Your own pool,not overlooked. Wonderful facilities including an 18 hole golf course. Spa, free bicycles to tour the resort at your leisure. I felt so lucky to be there.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank annevans43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBanyanTreePhuket, General Manager at Banyan Tree Phuket, responded to this reviewResponded 2 weeks ago

Dear annevans43,
It was our honor to have you, thank you for selecting Banyan Tree Phuket on your recent family holidays and for taking the time to leave us your review for follow travelers.

Thank you for highly rating us in every aspect of your stay and we can’t wait for your return visit. An ideal choice would be a different experience at our adult-only Banyan Tree Spa Sanctuary where a tailor made wellness activities or unlimited in-villa massages are available or the two-bedroom DoublePool Villa for another round of quality time with the family. Do drop me a note at manuel.lang@banyantree.com so I can personally take care of your next booking.

Warm regards,
Manuel Lang
Hotel Manager

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Reviewed 3 weeks ago

Some of the villa facilities were too old and out of maintenance, food from Saffron were not to standard.
Service were excellent, the help desk staff react very quick in helping out from the problems villa and offered a change even we didn’t asked.
Spa were excellent

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank schau877033
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBanyanTreePhuket, General Manager at Banyan Tree Phuket, responded to this reviewResponded 2 weeks ago

Dear schau877033,

It was our honor to have welcomed you recently on your family holidays, thank you for selecting Banyan Tree Phuket for your first trial of private pool villa. Thank you for leaving us your candid review to be shared amongst fellow travelers.

In spite of the areas where we didn’t meet your expectations, I am glad that the team acted immediately to find the best alternatives to ensure the rest of your stay was a memorable one. It is a great read that you all managed some rejuvenation time at our award-winning Banyan Tree Spa.

We look forward to your return for a second and more times pool villa experience, perhaps to experience the luxury of having your dedicated Villa Host service in our premier products of DoublePool Villas, let me know if you may have some dates in mind as I would be happy to personally take care of your booking. You may reach me at manuel.lang@banyantree.com.


Warm regards,
Manuel Lang
Hotel Manager

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Reviewed 4 weeks ago via mobile

I will start with the positives. The staff her are amazing, very friendly and polite and do all they can to help . Around the pool they put towels on your bed and give you a cool box with water, cold towels, peppermint spay and a constant supply of fresh cold water.
The whole place is spotless and well kept. Breakfast is wonderful to most food is Asian but that’s what we wanted so really enjoyed it.
It was very VERY quiet so lacked any atmosphere , the pool is stunning but empty we were the only people by the pool , it was like the Truman show!!The same at the bar . It sucked the life out of you as it was so empty and very expensive.
Are villa was stunning Inside and out . Our pool was clean and warm .
I did however find it extremely hard to sleep as there was always sand in the bed and extremely loud air conditioning that we could not turn off .
I feel awful moaning about it as I say the staff are great . But sadly this hotel isn’t for me .

Stayed: June 2018, travelled as a couple
Thank Lucy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBanyanTreePhuket, General Manager at Banyan Tree Phuket, responded to this reviewResponded 4 weeks ago

Dear Lucy B,

Thanks for your mixed review and interesting analogy to the “Truman Show” :) but, you can rest assured, you are not being watched nor are we part of any grand scheme. The only reality being that you are in Phuket in low season and yes our guests like you, do enjoy the beautiful villas, private pools and spend quite a lot of time there or outside the resort.

Although you have indicated that this resort is not for you, I do hope you will come between November to April and you might seek the peace and tranquility of the May/June months. I appreciate the candid nature of your feedback and please do contact me on gm-phuket@banyantree.com if you do return even if for just a coffee (even if it is just you and me at the bar!).


Best regards
Sriram Kailsam
General Manager

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Reviewed 4 weeks ago

We stayed at Banyan Tree Phuket in 2012 back in 2012 and were back again in 2018. The hotel has definitely kept its high standards. Well maintained facilities and great hospitable staff remain the hotel's strongest assets. As a party of 5 (2 adults, 2 children, 1 infant), we stayed in a 2 bedroom grand villa. The pool was big enough for the family and the Jacuzzi was fun. Their breakfast is amazing, with lots of varieties - has continued to impress compared to other similar hotels we've been to recently in the Maldives.
Unfortunately there was a storm in Phuket when we were there so we only got to use the beach once. There is hotel staff at the beach who provide a range of services.
We booked the family package, I think it was the right value for money, given that with younger kids it was easier to have our meals at the hotel.
We would definitely go there again!

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank AmK0711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBanyanTreePhuket, General Manager at Banyan Tree Phuket, responded to this reviewResponded 3 weeks ago

Dear AmK0711,

Thank you for your patronage to Banyan Tree Phuket and it was truly our honor to have welcomed you and the family back. It is such a delightful read for highly rating us in every aspect of your stay.

The Family Package was definitely the ideal choice as it gave you the much needed quality time in the privacy of your own pool villa and surely the kids loved the pool. We look forward to another round of family bonding holidays, it would be my pleasure to personally look after your return booking. You may contact me at manuel.lang@banyantree.com


Warm regards,
Manuel Lang
Hotel Manager

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Reviewed 4 weeks ago

From the arrival at Phuket Airport to taking the hotel shuttle to the Hotel all started off with & now amazing memories. The driver of the shuttle was so friendly. Arriving at the hotel was another experience greeted with beautiful hand flower pieces for him & her and then checking into our Signature Villa. It was a dream come true. The Room was superb with so much aroma making you feel the Thai spirit. Amenities in the room were amazing making you feel at home from day one. The dinner was at Saffron and that it self-was one of the best Thai dinners we have ever tasted... It's a Must!!! The breakfasts were one of the best we ever tried. International Cuisine at its best... Banyan Tree is the perfect place for couples and even families. You must also try the Spa and Massage and take the bike... An experience like no other.

Stayed: June 2018
1  Thank ritar08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBanyanTreePhuket, General Manager at Banyan Tree Phuket, responded to this reviewResponded 3 weeks ago

Dear rita08,

Thank you for your fantastic words and for taking the time to let us know about your thoughts from your recent stay at the “Sanctuary for the Senses”.

I am proud to see that our team strove to create only the best possible experience for you once again from the pre-arrival at the airport, to the arrival experience at the resort and the wonderful dinner at our signature restaurant Saffron. I will most definitely pass on your compliments.

I am also grateful you managed some rejuvenation time at our award-winning Banyan Tree Spa and even managed to explore the resort with our complimentary bikes that you may keep during the duration of your stay.

Words cannot describe how great it is to hear that your visit was amazing and we truly hope to have a chance to serve you again to create yet another memorable stay. Perhaps experience the ever popular unlimited in-villa massage at Banyan Tree Spa Sanctuary or having your own Villa Host service to attend to all your needs at our DoublePool Villas. Until then, safe travels.


Warm regards,
Manuel Lang
Hotel Manager

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