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Reviewed 9 July 2018 via mobile

Stayed here after our Safari, for about 24 hours EM route back to Nairobi. Didn’t expect much but the room was nice and the fitness area had anything you would need. We particularly enjoyed all three meals at the hotel, which were African food, a welcome change from Safari lodges which rarely offered anything African! Fabulous lunch and dinner. My favorite was the dry spicy fish

Stayed: June 2018, travelled with family
Thank Reddogmd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mount H, Marketing Officer at Mount Meru Hotel, responded to this reviewResponded 14 July 2018

Dear Reddogomd
Warm greetings from Mount Meru Hotel
Thank you so much for your review

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2018

Stunning Gardens, Gras areas and Pool surrounds.

The Hotel is very clean by African Standards.

A overhaul and renovation of the rooms and internal areas is required.

The staff generally is happy and friendly, except the reption, at all times, the staff looks serious and unhappy. The exception is the young concierge who cheerful positive attitude lifts the depressing front office attitude.

I occupied 604 and my room maid was what I expected as a visitor.

Cheerful, positive and friendly!

Stayed: July 2018, travelled on business
1  Thank LondonWolfeee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mount H, Marketing Officer at Mount Meru Hotel, responded to this reviewResponded 14 July 2018

Hallow ,
Wamr greeting from Mount Meru Hotel
We always do internal training and re trainings so that all our staff adhere to our working standards
There are some personal human attitudes but we always work so hard to eliminate them

Welcome again

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Reviewed 6 July 2018 via mobile

Stayed here at the start of our group tour with Bench Africa. Stayed in a standard room. Our room was very small & had a very budget 3 star feel to it. Bed was comfortable. Shower in our room was open, no door or curtain to close it in so when we used it, made a huge wet mess everywhere which we used all our towels to clean it up. Breakfast average. Only stayed 1 night, that was enough.

Stayed: June 2018, travelled as a couple
Thank Shweta78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mount H, Marketing Officer at Mount Meru Hotel, responded to this reviewResponded 14 July 2018

Dear Shweta,
Thank you for your review
We are always happy to get reviews so that we work on our customers experience and improve to eliminate the negative issues and improve the positive ones.
Thank you

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Reviewed 2 July 2018 via mobile

Very happy with our stay. Great food and grounds. Service at the pool was a little slow. Beautiful view of Mount Meru. Would stay there again. Very helpful at the front desk. Loved watching weddings come in. Grounds have lots of wonderful plants.

Stayed: July 2018
Thank peacock88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mount H, Marketing Officer at Mount Meru Hotel, responded to this reviewResponded 14 July 2018

Good morning ,
Thank you for your review.
We are always making sure that we provide the best service to our customers
We have revisited our pool area service Center and improve it to the best

Welcome again

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Reviewed 28 June 2018 via mobile

I am travelling to Arusha from Dubai for Business.
Hotel interior & location is Good.
But rooms are smaller than expected.
Staff is co-operative helped in early check -in.
Room service is damm to slow.........

Stayed: June 2018, travelled on business
Thank GK S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mount H, Marketing Officer at Mount Meru Hotel, responded to this reviewResponded 14 July 2018

Hello GK S
Warm greetings from Mount Meru Hotel
We thank you for taking your valuable time to write this review
Be assured that we have changed the Room Service arrangement and we believe when you will be here next time .you will be happy with our updated room service
Welcome again

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