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Victoria R
Dubai, United Arab Emirates

Fantastic boutique Hotel

Review of The Charleston
5.0 of 5 bubblesReviewed 03 Apr 2024via mobile
Excellent Hotel, my husband and I stayed here on our last night in Galle before flying back home. The rooftop bar gave us a spectacular view of the last sunset with some very tastefully done cocktails.
The room was very clean and the bed was super comfy. The staff were out of this world. We had to leave the hotel at 5am to go to the airport so they kindly made us a packed breakfast of fresh fruit and delicious bakery goods and they also arranged a morning coffee for us before we left. Very rare to get service like that these days. We will be back 😊
Date of stay: April 2024
Trip type: Travelled as a couple
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Dilani Silva, Guest Services / Front Office at The Charleston, responded to this review
Responded 13 Apr 2024
Hi Victoria, Thank you for sharing your wonderful experience with us!

Glad to hear that you enjoyed your stay at our hotel and that our rooftop bar provided you with a spectacular view of the sunset along with some tastefully crafted cocktails. It's fantastic to know that you found your room very clean and the bed super comfy.

Our team is overjoyed to hear that we could provide you with exceptional service, especially during your early departure. We're delighted that you appreciated the packed breakfast and morning coffee arranged for you. It was indeed our pleasure.

Your kind words mean the world to us, and we can't wait to welcome you back on your next visit to Galle. Safe travels, and see you soon

Best Regards,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 30 March 2024

Beautiful hotel with impeccable service ✨ Great value for money compared to other hotels. Our room had a terrace overlooking the beautiful garden. I loved the fact that the rooms are de-cluttered and free from unnecessary amenities; however, you can get whatever you want (boiled water, slippers, q-tips etc) from house keeping within minutes.

I would book again and can highly recommend staying at the Charleston.

Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank O v
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dilani Silva, Guest Services / Front Office at The Charleston, responded to this reviewResponded 30 March 2024

Dear Oskar, It was lovely to have met you. Thank you so much for sharing your experience with us!

We're absolutely thrilled that you found your stay at The Charleston beautiful and our service impeccable ✨. It's fantastic to hear that you enjoyed the terrace view of our lovely garden.

We're truly touched by your kind words and can't wait to welcome you back for another wonderful stay. Until then, take care and all the best!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2024 via mobile

Stayed for 2 nights with my wife on our honeymoon. The Charleston is a wonderful new hotel. We loved our stay, and they went out of their way to make our experience special, from surprising us with cocktails and desert, to helping us plan a great tour of Galle.

The hotel is immaculate, well designed, and comfortable. A great stay!

Date of stay: March 2024
Trip type: Travelled as a couple
Thank WilliamSNichols
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dilani Silva, Guest Services / Front Office at The Charleston, responded to this reviewResponded 30 March 2024

Dear William and Leslie,

Thank you so much for choosing The Charleston for your honeymoon getaway!

It was truly an honor to have you and your wife with us, and we're thrilled to hear that you like the extra special touches that we added to your experience. Creating memorable moments for our guests is what we love to do!

Your kind words about our hotel's immaculate design and comfort mean a lot to us. We're so glad you enjoyed your time here.

We can't wait to welcome you back to The Charleston for another fantastic stay.

Warm Regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2024 via mobile

There were many things that impressed us about staying at The Charleston but probably the detail to service was the thing that amazed us the most . Even before we arrived the staff were in WhatsApp communication asking us about arrival times and dietary concerns . We were treated with such great care during our stay . The rooms are beautifully decorated and clean . The breakfasts are delicious - both local and international choices . Sun set cocktails at Charlie,s Bar are a must !

Date of stay: March 2024
Trip type: Travelled as a couple
Thank PHILIP L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dilani Silva, Guest Services / Front Office at The Charleston, responded to this reviewResponded 30 March 2024

Dear Mr Lakeman,

Thank you for sharing your wonderful feedback about your recent stay at The Charleston. It was indeed a pleasure to have met you.

Glad to hear that you were impressed by our attention to detail and commitment to service excellence. It was our pleasure to anticipate your needs and ensure your comfort even before your arrival. It means a lot to us that you liked the unique features in our rooms and enjoyed the delicious breakfast options. We couldn't agree more – sunset cocktails at Charlie's Bar are definitely a highlight!

We can't wait to welcome you back!"


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 March 2024

Clean and cool, the Charleston offers great food, sharp rooms and impeccable service. I stayed for two nights, enjoyed the sunset over the terrace, the excellent coffee and heavenly food. The Italian chef was incredible. The air conditioned dining room is a welcome attraction, particularly for someone who has been exploring the fort and walking it's walls.
The Charleston is a beautifully restored facade with an ultra modern boutique hotel behind.

Room tip: the sunset terrace fills up pretty quick so snag a table as early as possible.
Date of stay: March 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank F7635KFmikek
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dilani Silva, Guest Services / Front Office at The Charleston, responded to this reviewResponded 30 March 2024

Dear F7635KFmikek,
Thank you for choosing to stay with us at The Charleston. It was a pleasure to have you as our guest, and we're delighted to hear that you enjoyed your experience, from the sunset views to the excellent food and service. Your kind words mean a lot to us, and we look forward to welcoming you back for another memorable stay.


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Reviewed 9 March 2024 via mobile

Oasis in middle of Galle! Was boiling hot and needed a drink and visit bathroom!!! Stumbled across this place walking around Galle Fort! Would be a lovely place to stay. Nice bar area. Outside seating. Looked quite a ‘swish’ place. Good service

Date of stay: March 2024
Trip type: Travelled as a couple
Thank nancyf256
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Front Office Manager Charleston, Owner at The Charleston, responded to this reviewResponded 10 March 2024

Dear Nancyf256, Thank you for stopping by! We're delighted you found us and enjoyed our oasis in the heart of Galle Fort. We appreciate your kind words about our bar area, outside seating, and service. Should you ever decide to stay with us, we'll ensure your experience is just as enjoyable.
Best Regards, Dilani - Front Office Manager

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