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Christine Ng
London, United Kingdom

Amazing stay right in the heart of Galle fort

5.0 of 5 bubblesReviewed 4 weeks ago
Lovely staff at the Merchant hotel - they were extremely attentive and kindly let me know I made a double booking and gave me a free cancellation. The room itself was clean and in pristine condition. The breakfast was also incredible with fresh fruit daily and local Sri Lankan options.
Date of stay: May 2024
Trip type: Travelled with friends
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4 - 9 of 300 reviews
Reviewed 19 May 2024 via mobile

Located right in the heart of the Galle Fort surrounding by restaurant little boutique shops which was lovely.
Mind you that there’s no elevator and my room was on 2/F
Air con was a little noisy but I was dead tired didn’t bother to report
One thing one of the reviewer mentioned below as well was that, they are so stingy in terms of offering water. Called to the reception asking for an extra bottle and was turned down, they only provide 2 per day. Literally asking you get your own or to pay for extra, which isn’t nice considering Sri Lanka overall is humid and hot, plus the rate isn’t cheap at all (around USD170 per night)

Date of stay: May 2024
Trip type: Travelled solo
Thank manucanuck
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 May 2024 via mobile

The best hotel you can visit in galle
food was fantastic
The rooms are very clean and tidy also the facilities were new
We had an amazing stay there i would totaly recommend.
The staff was out of this world really nice people helping with everything

Room tip: Its in galle fort Close to everything
Date of stay: March 2024
Trip type: Travelled as a couple
Thank Mirelle A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 May 2024 via mobile

Comfortable hotel, good bed, bedding and towels

They served a good breakfast a la carte, good variety both international and local

Lovely service from all the staff, front desk, restaurant and room service

There were only two queries

1. Only mirror was in the bathroom, not one in the bedroom, there was no plug in the bathroom so for my wife difficult for hair dryer
2. We asked for a glass of water at breakfast, that was chargeable which we thought was odd for a 4 star hotel

Room tip: PickMe from the station quote one a price, you book it, they then phone to negotiate, it’s all cheap 250 but they charge what they can!
Date of stay: May 2024
Trip type: Travelled as a couple
Thank andrewifa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 April 2024 via mobile

This place is fabulous.

The rooms are great - all the facilities you need.

The location is perfect - right in the centre of Galle Fort.

Finally, the people are absolutely wonderful, particularly Shakila and Ameen. They are so helpful and wonderful! Just great people who clearly love their job.

Date of stay: April 2024
Trip type: Travelled with friends
Thank Journey539620
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 April 2024 via mobile

Popped in here during a hot morning stroll around the fort area for some rest and refreshments. The outdoor seating area was so comfortable and the staff were friendly and attentive. We would recommend the Iced Tea with passion fruit which was delicious. Especial mention to the bar staff member, Ishmael, who was attentive and friendly chatting to us and ensuring we had a fan to cool us down. A very pleasant oasis in the wonderful Galle Fort.

Room tip: Morning refreshments were excellent
Date of stay: April 2024
Trip type: Travelled as a couple
Thank Susan C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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