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R 605
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All reviews swimming pool hotel room was big high floor room nice hotel one night stay ktv bathtub
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Reviewed 27 March 2016 via mobile

I was there over the long weekend and I must say I didn't expect much from this hotel. A pleasant surprise when we checked in that we are given a higher floor. The view over the city is pretty nice. Although the hotel is very old but I must say the cleanliness is not bad. The room is huge even with an extra bed placed in the room.

Now comes the horrific part! Baby cockroaches was found next to the headboard! Killed one, one escaped and Housekeeping managed to find it, sheets are changed but the overall feel of staying here has been totally destroyed. Didn't get to sleep well worrying whether there will be more..

Date of stay: March 2016
Trip type: Travelled with friends
Thank Cymt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PHH-Management, Planet Holiday Hotel & Residence at Planet Holiday Hotel, responded to this reviewResponded 29 March 2016

Dear Cymt,

Thank you for taking your time to write your experience during your stay with us.
It is disappointing to learn about your experience and we have taken your comments into account. Please accept our sincere apologies with regard to the discomfort caused and we hope we have the chance to exceed your expectations on your next visit.

Yours Sincerely,
Planet Holiday Hotel & Residence

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2016 via mobile

Nice clean hotel. Very quiet & staff very efficient though not very well verse in English. Good facilities for a short family stay. Room was clean & good wifi connectivity. Breakfast was a disappointment. Few variety, insufficient quantities.

Date of stay: March 2016
Trip type: Travelled with family
Thank Smith W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PHH-Management, Planet Holiday Hotel & Residence at Planet Holiday Hotel, responded to this reviewResponded 29 March 2016

Dear Smith W,

Thank you for staying at Planet Holiday Hotel & Residence Batam.

Please accept our deepest apologies for the less than satisfactory service rendered. Rest assured that your invaluable feedback has been conveyed to the respective departments and we shall take this opportunity to improve.

We look forward to the chance to welcome you back and exceed your expectations.

Yours Sincerely,
Planet Holiday Hotel & Residence

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Reviewed 25 March 2016

My wife and I stayed there for two nights as part of a church retreat with around 30 other persons. The service was good, rooms were clean, amenities adequate and complementary breakfast was of reasonable standard. But there were two problems - wifi at our room was intermittent and the gym had its air-conditioning turned off and windows opened, which made it difficult to do strenuous exercises. Otherwise, I was happy to stay there as it provided a reasonable holiday ambience in what is essentially an industrial town.

Room tip: Rooms on the higher floors (above 8) tend to have better views of the surrounding area; with 5 lifts, congestion is not a problem.
Date of stay: March 2016
  • Trip type: Travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank SYKN
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PHH-Management, Planet Holiday Hotel & Residence at Planet Holiday Hotel, responded to this reviewResponded 29 March 2016

Dear SYKN,

Thank you for staying at Planet Holiday Hotel & Residence Batam.

Please accept our sincere apologies with regard to the discomfort caused. Also, rest assured that we are committed to ensuring the proper upkeep of our hotel.

We look forward to the chance to welcome you back and exceed your expectations.

Yours Sincerely,
Planet Holiday Hotel & Residence

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Reviewed 8 March 2016

I like the staff at the reception. They were very helpful and efficient. This is all the credit that I can give.
Stayed one night at Deluxe room. First thing I noticed...the carpet has stains. The toilet looked ok until I used it. Washed my face, reached for the face towel and hung the towel on the towel ring above the sink table. I noticed that the water in the basin was very slow in draining...now this choked basin happens pretty often in hotels...don't the housekeeping check this or too much trouble to call maintenance? Back to my story...while the water was slowly slowly draining I tried to wipe my slightly wet hands on the face towel and the whold towel ring came crashing down with a loud clank and into the basin sweeping the shaving cream tube that was on the basin table into the basin of slowly slowly draining water. Needless to say, I threw away the tube of shaving cream.
The toilet bowl looked ok until I discharged my bowels contents into it...it required two flushes to clear the contents...well...not so bad...at least it did drain ok...I was worried that the second flush would not clear the contents...

Date of stay: March 2016
  • Trip type: Travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank BeachBoy_2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PHH-Management, Management at Planet Holiday Hotel, responded to this reviewResponded 18 March 2016

Dear BeachBoy_2013

Thank you for sharing your feedback via Tripadvisor. I am sorry to learn that your stay with us fell short of expectations. Please know that your comments are much appreciated. We already shared with the respective department regarding your concern about our room facilities.

We look forward to welcoming you back soon.

With best regards
Planet Holiday Hotel & Residence

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Reviewed 9 February 2016

this is a well located and very well managed property.

the shopping centres are minutes away (10) and there are several renowned eateries within walking distance of this hotel - SEDHERHANA for padang cuisine and 24 hour McDonalds.

the rooms are decent sized and fully supplied with amenities including hot beverage making facilities.there are sufficient electrical points for charging of telephones and other electronic equipment.

the wi-fi is easy to contact and the signal is strong.

the breakfast spread is excellent and great credit to the management, the exceptional chinese new year crowd was handled efficiently by adding on additional breakfast stations.

the only problem appeared to be with the complimentary shuttle to the malls. due to high occupancy at the hotel during the chinese new year there were many guests left stranded at the malls as the shuttles were full. (perhaps the shuttle should be tweaked during rush periods)

we must mention the very polite, friendly and helpful staff who appeared only too eager to please the guests.thank you to all the staff for making our stay comfortable and enjoyable.

Room tip: higher rooms have better city n sea views
Date of stay: February 2016
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
Thank rajamanu
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PHH-Management, Management at Planet Holiday Hotel, responded to this reviewResponded 18 February 2016

Dear Valued Guest Rajamanu. Thank you for letting us know of your recent positive experience with us at Planet Holiday Hotel, we are delighted that you enjoyed your stay with us. It gives us great pleasure to know that you were happy with our service and our facilities, also thank you for sharing your thought regarding our shuttle bus service it help us a lot to improve our service, we already look into this problem. Once again thank you very much for your kind feedback, we hope to have you with us again in the near future.

Yours Sincerely
Planet Holiday Hotel & Residence

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