We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lowest prices for your stay
Expedia.com
US$40
View deal
Free cancellation until 21/12/09
Reserve now, pay at stay
Hotels.com
US$40
View deal
Free cancellation until 21/12/09
Reserve now, pay at stay
Trip.com
US$28
View deal
PricelineUS$40
Booking.comUS$44
Prestigia.comUS$62
View all 13 deals
* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Nearby Hotels
Reviews (237)
Filter reviews
237 results
Traveller rating
92
108
26
4
7
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
92
108
26
4
7
See what travellers are saying:
Selected filters
Filter
Updating list...
1 - 6 of 237 reviews
Reviewed 8 January 2020

We stayed here for one night, the check in process was quick, the receptionist was very professional and warm. The room is not so big but it is very decent, the carpet is in good condition, the bed is very comfortable and the toilet is adequate. The AC and hot water was functioning very well. The breakfast had spread of Indonesian food, egg station and pastries. Overall, we are really satisfied.

Date of stay: December 2019
    • Location
    • Sleep Quality
    • Service
3  Thank Vini_D
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel H, General Manager at Holiday Inn Express Surabaya CenterPoint, an IHG hotel, responded to this reviewResponded 24 January 2020

Hai Vini_D,

Thank you to stay with Holiday Inn Express Surabaya CenterPoint which is to offer all our guests service, comfort, and convenience at a great location and at a great value price that includes free breakfast, free internet access, room service, self service laundry and a 24-hour gym.

We appreciate you taking the time to share your feedback in hopes of having the opportunity to better improve the service that we offer. We look forward to bringing you a great experience during all your future stays with us.

STAY SMART with us !

Regard
Doni Prasetyo
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 December 2019

- Check in and check out with no problem, fast and efficient front desk
- Good breakfast and great service from the waiter.
- Room is big and clean with cable TV
- Internet is slow during my stay. I switch to my personal mobile wifi.
- Location is perfect. Right in the middle of city center

Suggestion to hotel:
It is time to change your bath towel. It is quite old and thin

Date of stay: December 2019
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
2  Thank jianshen2k2
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel H, General Manager at Holiday Inn Express Surabaya CenterPoint, an IHG hotel, responded to this reviewResponded 4 January 2020

Dear Jianshen2k2,

Thank you to stay with Holiday Inn Express Surabaya CenterPoint which is to offer all our guests service, comfort, and convenience at a great location and at a great value price that includes free breakfast, free internet access, room service, self service laundry and a 24-hour gym.

We appreciate you taking the time to share your feedback in hopes of having the opportunity to better improve the service that we offer. We look forward to bringing you a great experience during all your future stays with us.

STAY SMART with us !

Regard
Doni Prasetyo
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 December 2019

The good value hotel. I only stay for one night for transit. The room is good size and clean. The hotel location is close to the food stalls, city centre, and also tolls gate. Parking is a bit full and tight but the staffs are helpful and efficient. Services are fast.

Date of stay: December 2019
Trip type: Travelled with family
Thank Jeanontrip
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel H, General Manager at Holiday Inn Express Surabaya CenterPoint, an IHG hotel, responded to this reviewResponded 4 January 2020

Dear Jeanontrip,

Thank you to stay with Holiday Inn Express Surabaya CenterPoint which is to offer all our guests service, comfort, and convenience at a great location and at a great value price that includes free breakfast, free internet access, room service, self service laundry and a 24-hour gym.

We appreciate you taking the time to share your feedback in hopes of having the opportunity to better improve the service that we offer. We look forward to bringing you a great experience during all your future stays with us.

STAY SMART with us !

Regard
Doni Prasetyo
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 December 2019

I been in Holiday inn express surabaya 11-13Nov 2019. Our groups really happy upon Check in Front Desk 5stars service their do good jobs specially my aunty birthday on that day (11nov) the Fo done Supriesed cake and Deco my Aunty Room Thanks to front desk on duty that day. Storied Number two in the room everything look good suddenly i was realize the hotel downgrade Foc Coffee in the room normally use Sachet Nescafe but i don't know what time sachet coffee their us look like local brand really felt disappointed .Storied number Three i had been Coffee House i look something wrong No cappuccino coffee Machine 2nd time asked the cup off cappuccino look like waiting the Moon dropped to land.Last one asked half boiled an egg their given me full boiled egg please improve you service and please do not downgraded your Product every single World Know What Is IHG Groups. This My Feedback.
Thanks

Merry Christmas and Happy New year 2020,
Steve IHG Member

Date of stay: November 2019
Thank Maludam77
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel H, General Manager at Holiday Inn Express Surabaya CenterPoint, an IHG hotel, responded to this reviewResponded 19 December 2019

Dear Steve,

Thank you so much for your review of our hotel. We apologize for the inconveniences you faced during your stay. We would love to learn more about which aspects did not meet expectation in hopes of having the opportunity to better improve the service that we offer. We do hope that will have the pleasure of welcoming you back in the future.

Sincerely,
Doni Prasetyo
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 November 2019 via mobile

Holiday Inn Express Surabaya CenterPoint is located in a very strategic location in the city of Surabaya, only a short distance to the center of the crowd, culinary, and tourist attractions. hotel staff are very friendly and helpful, rooms are also very clean. all satisfying. The breakfast menu also varies from traditional to western. Definitely will recommend this hotel to everyone who will visit Surabaya

Date of stay: November 2019
Trip type: Travelled with friends
1  Thank hotelindoo_id
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hotel H, General Manager at Holiday Inn Express Surabaya CenterPoint, an IHG hotel, responded to this reviewResponded 6 December 2019

Dear Hotelindoo_id,

Thank you to stay with Holiday Inn Express Surabaya CenterPoint which is to offer all our guests service, comfort, and convenience at a great location and at a great value price that includes free breakfast, free internet access, room service, self service laundry and a 24-hour gym.

We appreciate you taking the time to share your feedback in hopes of having the opportunity to better improve the service that we offer. We look forward to bringing you a great experience during all your future stays with us.

STAY SMART with us !

Regard
Doni Prasetyo
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews