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The Ubud Village Resort & Spa
Ranked #37 of 198 Hotels in Ubud
Certificate of Excellence
A TripAdvisor Member
Reviewed 4 weeks ago via mobile

Fantastic place!!!

Service, food, accommodation, etc. were phenomenal. Had a great stay.
Will recommend this place anytime. Service from a lady called Pinky at reception was really great. She went the extra mile to make our stay memorable.

Stayed: February 2018, travelled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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9 - 13 of 1 129 reviews

Reviewed 13 February 2018 via mobile

Very dangerous - not clean - a lot of bed bugs - cockroaches in the villa - overall mold - rusty nails in the bathroom and also at the pool area - bad qualitiy food - unhygienic - NOT RECOMMENDED!!!!!!

Stayed: February 2018, travelled solo
8  Thank pandepande
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theubudvillage, General Manager at The Ubud Village Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear Mr. L and Mr. S

Thank you for taking the time to share your feedback with us following your stay last week. It was a pleasure having the opportunity to meet you while you were at the resort to discuss your thoughts on the quality of food. We regret to hear that your dining experience has not lived up to your expectations and extend our sincere apologies. Our kitchen team has a strict policy on food storage for meat, fish and poultry (First in first out method) to maintain the freshness of ingredients. Therefore, we believe that our food product alight with the standard we strive to achieved. The chance of have bad quality grill chicken is very minimal.

With regret I also would like to mention that we politely turned down your proposition to become a "trainer & consultant" for our resort in exchange for a free one or two months free stay in a year. Yes, I repeat again one or two month free stay at our resort :s. which of course we are unable to honor since we already have certified trainers who conduct regular training to all departments.

I also have to pointed out that you asked Piki, our Assistance Front Office Manager to help putting on a sarong for you. She told you that it can be done in a close area behind the reception area but you refused and then you suddenly open your clothes and underwear in the lobby. Being naked in hotel lobby anywhere in the world is totally unacceptable. It can make other guests feel uncomfortable.

We think it is unfair that you took a zoom photo in many public area that mold cant be 100 % treated since we located in tropical island with humidity 80-90% all year around. We are trying our best to solve this matter. In regards to bed bugs, We can guarantee that there are NO bed bug in our resort. There are some insect that will come out during the raining season that cannot be avoided and that 100 % not bed bugs. We have pest control team that running everyday to minimize insect around the resort that located in open lush greenery nature. If you would like to have 100 % clean, no insect, mold free, we think Ubud is not your cup of tea. Maybe you can try Dubai?

Thank for your your feedback regarding the nails on the pool decks. Our maintenance team has put immediate plan to cover all of it within one or two weeks time. Moreover, it is quiet strange and surpraising for us to know that you are not happy staying at our resort since day 2 but then you still stay for the whole 14 days of your booking. During checkout, you seems enjoying your time at the ubud village and not even any negative feedback given to our reception team.

Despite your unfortunate experience, I do hope that we will have the opportunity of welcoming you and your partner back to the Ubud Village Resort & Spa on a future occasion.

best regards,
Budi Susanta &
The Ubud Village Family

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 January 2018 via mobile

We had an amazing stay in this resort. The stay was very friendly and helpful. Beautiful flowers everywhere, we got a foot massage when we arrived. Our resort was wonderful, I will never forget it, it’s also ideal for honeymoon I was totally in with the rice fields

Stayed: April 2017, travelled with friends
Thank Agika901
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 January 2018 via mobile

Recently visited UBUD village resort with my husband and honestly choosing this hotel was my best decision ever! The villas are so beautiful. They've everything in them loveee the private pool (however please make sure you clean the pools in the villas). The staff is so kind and helpful. Also loved the breakfast. Everything was delicious. The main pool area is gorgeous! They have a shuttle which frequently goes to the Ubud centre for all the guests. My husband also booked the romantic dinner. I don't know how much does it cost but it was lovely experience. They also sent us a complimentary 'happy honeymoon' cake. Loved the food too!
Thank you Ubud Village Resort!

Stayed: January 2018, travelled as a couple
Thank ak3402
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 January 2018 via mobile

The Ubud Village Resort & Spa has been the best stop in our 30 day holiday. The resort was fantastic and no words to explain the customer service. We would like to thank Piki from the reservations, Krishna from the valet service. The hotel was very resourceful in terms of providing advice, sorting us out with motorbikes, etc. We had a private pool villa which was out of this world. I would also like thank Gede from the restaurant. I have never met a humble person who enjoys serving others. Definitely recommend!!!

Stayed: January 2018, travelled as a couple
Thank amittyy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Ubud Village Resort & Spa

Address: Jl. Raya Nyuh Kuning Pengosekan, Ubud 80571, Indonesia
Region: Indonesia > Bali > Ubud
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet (WiFi) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#5 Business Hotel in Ubud
#18 Romantic Hotel in Ubud
#18 Top resorts Hotel in Ubud
#20 Family Hotel in Ubud
#28 Luxury Hotel in Ubud
#30 Spa Hotel in Ubud
Price Range: R 2 494 - R 3 997 (Based on Average Rates for a Standard Room)
Hotel Class:4,5 star — The Ubud Village Resort & Spa 4.5*
Number of rooms: 30
Official Description (provided by the hotel):
Located on the verdant hillsides of Ubud, Ubud Village Resort & Spa is a perfect Balinese hideaway for romantic couples, honeymooners and families alike. Overlooking an expanse of gorgeous terraced rice paddies, Ubud Village Resort and Spa has a relaxing atmosphere throughout which is further enhanced by excellent service and guest amenities. ... more   less 
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Also Known As:
The Ubud Village Resort And Spa
The Ubud Village Hotel Ubud

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