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Mary J
Wellington, New Zealand

Very good option in the jungle

Review of The Lokha Ubud
4.0 of 5 bubblesReviewed 09 Dec 2023via mobile
This is our second visit to the Lokha - the first was 5 years ago. I was a bit worried it might have gone downhill and it does feel a little tired but still very good value. The main issue is that it is on a very steep site meaning lots of steps. This makes access to the pool for example less appealing and the temptation is to stay in your room with the lovely jungle views from the large balcony.
It is also very steep to walk up to the road which is a shame as the local shops and cafes are very charming and it’s much quieter than in downtown Ubud.
Walking the Campuhan trail into town is a must-do. Try and walk down and take the free shuttle back.
The breakfast is very average but fine if you get it included in the price.
We did not try the spa this time.
Date of stay: December 2023
Room Tip: The free shuttle is a definite bonus. It runs from town back to hotel 10.30, 2.30, 4.30 and 9.30
Trip type: Travelled with family
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The Lokha Ubud, General Manager at The Lokha Ubud, responded to this review
Responded 13 Dec 2023
Dear MaryJ366,

Warmest greeting from The Lokha Ubud Resort, Villas and Spa.

We do thank you taking your time to write the feedback and we are glad to hear that you enjoyed the stay and found the resort to be a good value. The resort is situated on a steep site, which provides stunning jungle views from the large balconies, but also means that there some steps and it can be challenging to access for those who does not like walking. We do appologize for any inconvenience this may have caused. We are pleased to hear that you enjoyed walking the Campuhan trail into town and recommend taking the free shuttle back. We take note of your feedback regarding the breakfast and will work to improve it. We regret that the you did not try the spa this time and hope that we will have the opportunity to do so in the future.

Thank you for choosing The Lokha Ubud and hopes to welcome you back soon.

Kind regards,
The Lokha Ubud Resort, Villas and Spa
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 23 November 2023

GREAT EXPERIENCE, we booked this hotel for our 50 people retreat. We spent 9 days and the staff and outstanding Manager Pak Tri have accomodated every single one of our needs, from meals to the use of yoga shala and wantilan pavillion exclusively.
We even requested a fire pit and it was organized and supported in no time. The restaurant meals for lunch buffet and dinner are super delicious the chefs do an amazing job, very high quality better of any other regular buffet !!! and for 50 pex is not easy !

i would recommend this structure for all your special events or a weekend getaway with family or loved ones for sure, it stands at the end of a magnific small road in between green rice fields, small cafes and art shop, which makes it perfect for walks. The hotel location is also central and perfect for all activities in Ubud. Our event was a great success thanks to the attentive service of all the staff and management ( massages, towels, buggy, luggage management, laundry service, special dietary request.. ).

DEFENITELY COMING BACK AND ORGANIZING MORE EVENTS .
THANK YOU STAFF, CHEFS, AND MAGANER PAK TRI, who made the huge difference for us in your attentiveness, care and professionality !

Room tip: GREAT EXPERIENCE, we booked this hotel for our 50 people retreat. We spent 9 days and the staff and outstanding Manager Pak Tri THANK YOU !
Date of stay: November 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Travellerasia88
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Lokha Ubud, General Manager at The Lokha Ubud, responded to this reviewResponded 29 November 2023

Dear Travellerasia88,

Warmest greeting from The Lokha Ubud Resort, Villas and Spa

We are delighted to hear about your exceptional experience at Lokha Ubud for your 50-person retreat. Your praise for the staff, management, and chefs is well-deserved, as they have gone above and beyond to accommodate your needs and ensure a memorable event. We appreciate the detailed feedback and are committed to maintaining the highest level of service for our guests.

We are grateful for your positive feedback and will continue to strive to provide outstanding service for our guest. Thank you for choosing Lokha Ubud for your retreat, and we look forward to welcoming you back for more memorable experiences.

Kind regards,
The Lokha Ubud

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 October 2023 via mobile

Good: beautiful jungle like location, very peaceful, tasteful decor, super complimentary yoga class (runs twice per week), complimentary afternoon tea, friendly staff.

Issues: had to sign paperwork when checking in about paying for lost room key, damage, etc. which was crass, paper thin walls between rooms and noisy neighbours, shuttle only runs 4 times per day which is not good enough when it’s so remote, very uncomfortable pillows, no lamps in room, basic gym.

Date of stay: October 2023
Trip type: Travelled with family
Thank Discover15029129912
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Lokha Ubud, General Manager at The Lokha Ubud, responded to this reviewResponded 6 November 2023

Dear Discover15029129912,

Greeting from Ubud.

Thank you for your feedback. We are glad to hear that you enjoyed the beautiful jungle location, tasteful decor, complimentary yoga class, and afternoon tea, and that you found our staff friendly. We apologize for the issues you experienced during your stay. We understand that signing paperwork about paying for lost room keys and damages may have been inconvenient for you but this is also some information that you can and can not do during the stay for the convenience all of our in house guest, anyhow we will take your feedback into consideration to improve our check-in process. We are sorry to hear that you were disturbed by noisy neighbors. We apologize for the discomfort you experienced with our pillows and the lamps in your room. We will take your feedback into consideration to improve the comfort of our rooms and the facilities.

We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

Kind regards,
The Lokha Ubud

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2023

The hotel is on the famous campuhan ridge. We stayed 2 nights in the main building. The hotel is in a huge property & more like a resort. Quiet, beautiful jungle view especially from the lobby/afternoon tea area. Breakfast buffet has many options, lovely pool.
In the morning we had a nice walk in campuhan ridge.
My only complaint the bathtub is pretty high for a short person (5'1" or 152 cm) like me even with a stool & there isn't a shower stall in our room.
Some people complained about the nature noise during nighttime, but ubud is a jungle, so bring earplugs if you're a light sleeper.

Room tip: Hotel is in the jungle. Bring earplugs if you're a light sleeper
Date of stay: October 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank putrislandgirl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Lokha Ubud, General Manager at The Lokha Ubud, responded to this reviewResponded 6 November 2023

Dear Putrislandgirl,

Warmest greeting from The Lokha Ubud Resort, Villas and Spa.

It sounds like you had a wonderful experience with us. The jungle views and quiet atmosphere seem truly enchanting, and the breakfast buffet and pool added to the overall charm. Thanks for sharing your feedback and tips for fellow travelers, especially about the bathtub height and nature noise at night. It's valuable information for those considering a stay!

We are looking forward to welcoming you back to the resort.

Kind regards,
The Lokha Ubud

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 October 2023

Lovely hotel located in the beautiful nature of Ubud. What made the experience excellent was the great customer service. The staff were always happy to help. and we had the best day with the hotel’s driver, Radiana.

Date of stay: October 2023
Trip type: Travelled with family
Thank Anna Lynge N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Lokha Ubud, General Manager at The Lokha Ubud, responded to this reviewResponded 6 November 2023

Dear Annalyngen,

Warmest greeting from Ubud.

Thank you for your comment about your stay at The Lokha Ubud Resort, Villas & Spa. We are glad to hear that you had an excellent experience due to the great customer service provided by the staff. The resort is located in the traditional Balinese village of Keliki, which is a picturesque area blessed with productive rice terraces and tropical scenery. The property features luxury villas, suite rooms, and lifestyle facilities in a relaxed resort setting. The infinity pool and spacious rooms were amazing, and the breakfast was good. The hotel offers a shuttle service to downtown Ubud, which is about a 20-minute drive away. The Lokha Ubud Resort, Villas & Spa is a great choice for those who want to stay in nature away from the hectic pace of mainstream tourism and reconnect with nature. We hope to welcome you back soon.

Kind regards,
The Lokha Ubud

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 September 2023

Property is very good and staff is very helpful.
Food at restaurant is also very nice.
Special thanks for decorating our room as we have come for birthday celebration.
Thanks Eka and colleagues for taking care of us.

Date of stay: September 2023
Trip type: Travelled with family
Thank TravellSydney-765
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Lokha Ubud, General Manager at The Lokha Ubud, responded to this reviewResponded 6 November 2023

Dear TravellSydney-765,

Warmest greeting from The Lokha Ubud.

Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you had an excellent stay and that our staff was very helpful. We are also glad to know that you enjoyed the food at our restaurant and that we were able to make your birthday celebration special by decorating your room.
We will be sure to pass on your kind words to Eka and our colleagues who took care of you during your stay. We are committed to providing our guests with exceptional service and we are delighted to hear that we were able to exceed your expectations.

Thank you for choosing our property for your stay and we hope to have the pleasure of welcoming you back in the future.

Best regards,
The Lokha Ubud

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