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FrankChickens111
64
Not good enough
Review of The Lokha Ubud
Reviewed 03 Sept 2016via mobile
Staff mostly friendly and view from lobby is fantastic.
But the suite rooms at least simply are not even close to belonging to a 5 star hotel.
The beds are ancient, the towels are Grey and threadbare pool is tiny and shuts early.
Although this hotel was a passable place to spend a few days the whole experience left us with a mildly sour taste, especially in relation to how the hotel markets and prices itself.
Maybe the villas are better, but the pools aren't that private as you can see them from the lobby
Date of stay: September 2016Trip type: Travelled as a couple
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Reviewed 2 September 2016

Our 3 night stay in the Lokha was amazing, beautiful tropical forest theme hotel with
scenic walks, hotel surroundings are very green with high trees and jungle scenes.
Only the dinosaurs were missing we joked. Good, pretty, clean rooms, balcony looking over the high trees and Forrest. Staff very friendly and courteous. Breakfast and dinner was a good variety with fresh ingredients. Overlooks a river stream at the back. Spa and yoga areas were very peaceful and secluded. Would love to go back.

Room tip: All rooms had balcony with beautiful view. Can't go wrong
Date of stay: August 2016
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank gitapeter
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheLokhaUbud, General Manager at The Lokha Ubud, responded to this reviewResponded 9 September 2016

Dear gitapeter,

It was truly a pleasure to read your review and to share it with the team here. Your kind words were much appreciated...
We look forward to your return, for more fond memories of the hospitality at The Lokha Ubud...

Warm Regards,
Bagus Agung Suddha
General Manager

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Reviewed 30 August 2016 via mobile

Stayed at The Lokha for 3 days and had a wonderful time. The staff could not be any friendly. They were always willing to lend a helping hand. The hotel is a good 20 minute walk to the center of Ubud but we enjoyed making that walk. They do have shuttle service if you do not want to walk or can get you a taxi. Overall experience was great.

Date of stay: August 2016
Trip type: Travelled as a couple
Thank francis1232
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheLokhaUbud, General Manager at The Lokha Ubud, responded to this reviewResponded 2 September 2016

Dear francis1232,

Many thanks for your valuable feedback. I am very pleased to hear that you had a comfortable stay with The Lokha Ubud and we are all looking forward to welcoming you back in a not too distant future.

With regards,
Bagus Agung Suddha
General Manager

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Reviewed 29 August 2016 via mobile

We stayed 3 nights in a suite room - very friendly welcoming staff, clean and modern rooms & facilities, good breakfast...but best of all is the beautiful setting of the hotel right in amongst lush bush - very peaceful and lovely views! Downsides: it is a 25min walk (via campuhan ridge walkway) or 10min on scooter (road not great in some places) to central Ubud. Hotel is quite difficult to find. Also the pool is smaller than it looks and does not get much sun. Overall we enjoyed our stay and thought it was great value for money!

Date of stay: August 2016
Trip type: Travelled as a couple
Thank Alice R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheLokhaUbud, General Manager at The Lokha Ubud, responded to this reviewResponded 2 September 2016

Dear Alice R,

Thank you for choosing The Lokha Ubud for your recent stay. We are of course delighted that the hotel and service are up to your expectations, especially the ambiance of view as mentioned and hope to see you again soon for another stay....

With regards,
Bagus Agung Suddha
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 August 2016

My experience with the hotel has been very nice. The room is clean with nice view. The hotel surrounding give you ample opportunity to see life of local Balinese and to see the nature beauty of Ubud. I am strongly encourage to take the tour provided by the hotel.

The location of the hotel gives you a quite stay yet you can still go to main attraction in Ubud conveniently by foot or using shuttle service or by renting motorcycle.

Tips: There is limited seats for shuttle service so make sure you are booking in advance (one day before) for return trips.

Date of stay: August 2016
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank NayaOya
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheLokhaUbud, General Manager at The Lokha Ubud, responded to this reviewResponded 2 September 2016

Dear NayaOya,

Thank you for your kind review and recent stay at The Lokha Ubud. I am happy to know you enjoyed your stay and greatly appreciate the positive feedback and encouragement as mentioned. We all look forward to welcoming you back to the resort and create more positive and memorable experience on your next visit.

With regards,
Bagus Agung Suddha
General Manager

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Reviewed 27 August 2016 via mobile

Very nice, clean, peaceful place, nice location, incredible view!!!
Very close to the center of ubud if you go on foot. Very far from the center if you go by car. The hotel gives you a ride, at presettled hours.
Big disappointment, the fact that when one morning we asked the reception to book a sit in the mini bus to pick us up from the center at 21:30 ,they said that the mini bus was full and we should take the taxi... Or take the previous bus... At 16:30... :( :( :(
Though, the stuff was very very friendly!

Date of stay: August 2016
Trip type: Travelled as a couple
Thank Chris K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheLokhaUbud, General Manager at The Lokha Ubud, responded to this reviewResponded 2 September 2016

Dear Chris K,

Thank you for reviewing your recent stay at The Lokha Ubud and your nice review.
It is unfortunate to note that you did not thoroughly enjoy your experience and I would like to sincerely apologize that on this occasion our services were not up to your expectations. I have shared your feedback with our team and it was certainly much appreciated and on progress to have more well arrangement for the shuttle bus.
Once again, thank you for bringing your concerns to our attention. Your feedback is extremely valuable to us and allows us to improve our performance and to develop the quality of our facilities and services.

We do hope that we still have the opportunity to serve you again here at The Lokha Ubud at the near future...

With regards,
Bagus Agung Suddha
General Manager

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