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All reviews welcome drink on arrival in house restaurant peaceful stay the hotel staff deluxe room booked this hotel nusa lembongan short walk to the beach restaurants and shops beautiful hotel the ground floor hot water stayed here for nights makeup wifi cupboard desk
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Reviewed 10 October 2018 via mobile

We stayed here for 6 nights and we are quite used to 5 star resorts and to be honest.. for $45 a night this place is an absolute bargain!

The rooms are small but adequate, very comfortable beds and pillows. Lots of free toiletries and water is replenished daily.

The staff though are excellent and try their best at all times. Absolutely lovely people!

My only gripe is the vegan breakfast. It’s not something to get you through the day... so that’s the minus one point from me.

The pool was so beautiful too. A hidden gem in Sanur.

Date of stay: October 2018
Trip type: Travelled with family
Thank alliseaisblue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ariati_EPS, Corporate Reservation at Mahalaksmi Boutique Hotel, responded to this reviewResponded 16 October 2018

Dear Mr/s. Travelisthirstywork,

Om Swastyastu
"Warmest greetings from Mahalaksmi Boutique Hotel"

Thank you for taking the time to write on TripAdvisor page.

Firstly, thank you for staying with us. We regret that there are still a few aspects of our hotel that have regrettably failed to meet your expectations, for that we utterly apologize.

We are thankful to your constructive feedback regarding our service was not up to your satisfaction. Please rest assured that our team will further improve on this to ensure our valued guest expectation is fulfilled.

We have personally spoken to department concern to review into these and consequently will share your feedback with our team for our improvement. Through constructive feedback of this nature we are able to isolate the better details in customer and guest satisfaction in order for us to focus our attention on constantly striving to exceed guest expectations.

Once again we would like to apologize for the inconvenience. We are looking forward to welcoming you back to our hotel on your next visit and we do believe your next visit to our hotel will be enriching authentic experience.

Thank you and have a nice day ahead.

Sincerely yours,
Wayan Ariati
Corporate Reservation
Mahalaksmi Boutique Hotel managed by EPS Hospitality & Consultant

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 September 2018 via mobile

Stayed here for 1 week in Sanur, the hospitality was far more then I expected. Amazing food, all vegetarian, so a complete heaven for Vegetarians, very peaceful vibe, rooms were big and just perfect for the price. Located In an area surrounded by street shops, and Sanur beach being 5 mins away, this truly is a hidden gem somewhere in Bali. You really do feel on holiday on an Island with the vibe around. Thank you to all the staff who made us feel welcome.

Date of stay: July 2018
Trip type: Travelled with family
1  Thank PriyanshiA16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ariati_EPS, Corporate Reservation at Mahalaksmi Boutique Hotel, responded to this reviewResponded 19 September 2018

Dear Mr/s. Priyanshi,
Om Swastyastu
"Warmest greetings from Mahalaksmi Boutique Hotel"

Thank you for choosing us for your destination and thank you so much for taking your valuable time to write a very detailed review. We are so glad regarding you are feeling comfortable to stay in our Villas. The comfort of the guests staying at our hotel was one of the very things we consent. Staff can help make it easier for guests to order all activities and make all of our Guests have a memorable and satisfaction stay experiences. Your satisfaction experience is our very top priority and we always try to give the best and excellent services to our valued Guests. So, we look forward to welcoming your stay with us again in the near future with many of your friends and family very soon.
Thank you and have a great day.

Warm regards,
Wayan Ariati
Corporate Reservation
Mahalaksmi Boutique Hotel managed by EPS Hospitality & Consultant

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2018 via mobile

We booked this hotel for an extended vacation, 12 nights, as a last minute resort after we had to cancel our stay in Gili Air due to the earthquake 2weeks before. All right n all it had positives and negatives.
Positives (cuz i like to look at the glass half full):
-the staff was EXTREMELY nice and polite, helpful when we we’re content (more about that later).
-the room we finally got was large, bathroom ok, tv, minibar, kettle, bed was large and comfortable.
-close to Sanur harbour and about a 10min walk to Sanur Beach, easy access to restaurants and shops. A little removed from the central part, but for us that was ok.
-free coffee in the morning - we did not have breakfast there as the in-house restaurant is vegan/pure vegetarian (plus for some people)
-the restaurant and “pool” (tiny little thing) was pleasant, but it’s not technically outdoor.
Negatives:
-when we arrived, the first room they gave to us had NO WINDOWS. Let me make that clear, no windows whatsoever, no natural light, just a sanded glass front door that gave towards the (very shaded and dark ) outside corridor. When I asked how am I supposed to ventilate, they said jeep the door open or AC. After I explained that there is no way i am staying in a dark unventilated cupboard with a 7yr old child, they managed to give us a room on the second floor, with windows.
-the room was sparsely furnished, just a bed and a desk with a chair, if you wanted to drink a tea, you had to do it either standing or in bed.
-light over the mirror in the bathroom didn’t work, so it was pretty dark, luckily i don’t wear makeup, cuz it would have been impossible to put it on.
-no balcony (I knew this beforehand) but also nowhere to dry you things after you rinse them, coming from the beach.
-no hairdryer, my kid went to bed every night with wet hair.
Overall it was an ok stay, after i came to terms with the shortcomings, the fact that the staff was so nice definitely redeemed our stay.

Date of stay: August 2018
Trip type: Travelled with family
Thank AnamariaA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ariati_EPS, Corporate Reservation at Mahalaksmi Boutique Hotel, responded to this reviewResponded 7 September 2018

Dear Mr/s. AnamariaA,

Om Swastyastu
"Warmest greetings from Mahalaksmi Boutique Hotel"

Thank you for taking the time to write on TripAdvisor page.

Firstly, thank you for staying with us. We regret that there are still a few aspects of our hotel that have regrettably failed to meet your expectations, for that we utterly apologize. Please allow us to share that we continuously focus to keep the rooms and facilities in the best condition possible.

We are thankful to your constructive feedback regarding our service was not up to your satisfaction. Please rest assured that our team will further improve on this to ensure our valued guest expectation is fulfilled.

We have personally spoken to department concern to re-look into these and consequently will share your feedback with our team for our improvement. Through constructive feedback of this nature we are able to isolate the finer details in customer and guest satisfaction in order for us to focus our attention on constantly striving to exceed guest expectations.

Once again we would like to apologize for the shortfalls. We are looking forward to welcoming you back to our hotel on your next visit and we do believe your next visit to our hotel will be enriching authentic experience.

Thank you and have a nice day ahead.

Sincerely yours,
Wayan Ariati
Corporate Reservation
Mahalaksmi Boutique Hotel managed by EPS Hospitality & Consultant

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2018 via mobile

Beautiful hotel, beautiful staff - so welcoming, helpful and friendly. The room was a good size, the hotel is clean and ideal location for getting to the beach/shops/restaurants.

We had some difficulty booking flights to Java and the staff really went above and beyond to help us.

Thank you for a lovely stay Maha Lakshmi!

Date of stay: August 2018
Trip type: Travelled as a couple
Thank Suzanne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ariati_EPS, Corporate Reservation at Mahalaksmi Boutique Hotel, responded to this reviewResponded 23 August 2018

Dear Mr/s. Suzanne D,
Om Swastyastu
"Warmest greetings from Mahalaksmi Boutique Hotel"

Thank you for choosing us for your destination and thank you so much for taking your valuable time to write a very detailed review. We are so glad regarding you are feeling comfortable to stay in our Villas. The comfort of the guests staying at our hotel was one of the very things we consent. Staff can help make it easier for guests to order all activities and make all of our Guests have a memorable and satisfaction stay experiences. Your satisfaction experience is our very top priority and we always try to give the best and excellent services to our valued Guests. So, we look forward to welcoming your stay with us again in the near future with many of your friends and family very soon. Thank you and have a great day.

Warm regards,
Wayan Ariati
Corporate Reservation
Mahalaksmi Boutique Hotel managed by EPS Hospitality & Consultant

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2018 via mobile

Opposite Mossimo famous Gelato shop. Really close to beach and untold shops. Hire push bikes and bike next to beach for more restaurants and bars or up to the Mall.
Room is clean, well kept and air conditioner works well.
Breakfast (vegetarian) -Only OK. Nice fruit platter. They have milk for coffee, yah! They give refills if asked.
Corn samosa's and avocado salad -only OK.
Try Orchird restaurant near by for amazing salads and side order of eggplant, try everything there.
Use Blue Bird taxi only not Blue Biro etc or download grab taxi.
Get laundry done cheaper if off main road.
Extra bed $20'000 per night can fit in deluxe room not standard. Standard room super small.
Staff very friendly and helpful.

Date of stay: August 2018
Trip type: Travelled with family
Thank Barbarafreebairn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ariati_EPS, Corporate Reservation at Mahalaksmi Boutique Hotel, responded to this reviewResponded 14 August 2018

Dear Mr/s. Barbarafreebairn,
Om Swastyastu
"Warmest greetings from Mahalaksmi Boutique Hotel"

Thank you for choosing us for your destination and thank you so much for taking your valuable time to write a very detailed review. We are so glad regarding you are feeling comfortable to stay in our Villas. The comfort of the guests staying at our hotel was one of the very things we consent. Staff can help make it easier for guests to order all activities and make all of our Guests have a memorable and satisfaction stay experiences. Your satisfaction experience is our very top priority and we always try to give the best and excellent services to our valued Guests. So, we look forward to welcoming your stay with us again in the near future with many of your friends and family very soon. Thank you and have a great day.

Warm regards,
Wayan Ariati
Corporate Reservation
Mahalaksmi Boutique Hotel managed by EPS Hospitality & Consultant

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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