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Reviewed 4 weeks ago

The location is amazing with the famous beach walk right behind it . The ocean view is spectacular along with the rooms and basic amenities . The staff is super courteous and would go out of the way to accommodate every need and wish of the guests . The Spa is way to expensive than the facilities available outside the resort , but definitely worth it . The kids play area is really special and safe , also the kids swimming pool is wonderful . The breakfast spread and the dining staff are very very good , along with the in room dining . If you have kids and want a relaxed holiday than this is the place . Make sure you use the free bicycle hire facility to move around the wonderful streets around the resort .

Room tip: Garden facing is nice
Date of stay: November 2018
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
5  Thank Irwinder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NiallC16, General Manager at Fairmont Sanur Beach Bali, responded to this reviewResponded 2 weeks ago

Dear Irwinder
I am happy to learn that every moment with us, at Fairmont Sanur Beach Bali has led to a wonderful experience. We thank you for giving us the opportunity to take care of you and your family in our very own ‘Fairmont’ way.
I and the entire team at The Fairmont Sanur Beach Bali look forward to welcoming you all back again soon, to our beautiful paradise.
Thank you for allowing us to turn your moments into memories.
Kind Regards
Niall Cowan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

We stayed in a spa suite and, although the room was huge, we found that it was really dark. Also, we were on the ground floor and didn't have a view of anything. The room was really well appointed though.

The included breakfast was fabulous but we felt that the lobster brunch was overpriced. There were lots of other amazing restaurant choices so close to the hotel.

The beach might not be well suited for swimming but we did enjoy sitting on the beach loungers and watching all the activity. We also enjoyed walking along the boardwalk and had some nice meals along the way, especially at night when the dining areas on the beach were lit up.

We booked a transfer from the airport, through the hotel, and I wouldn't recommend it, based on our experience. The driver showed up in a really run down car and it would have just been easier to have got a taxi ourselves. I didn't find the front desk to be at all helpful with any of the inquires that we made. I had better luck getting information from the doormen. I believe that we had a butler but I never saw or heard from him. The property was beautiful and we enjoyed our stay here.

Date of stay: May 2018
Trip type: Travelled with family
2  Thank beachgoes_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NiallC16, General Manager at Fairmont Sanur Beach Bali, responded to this reviewResponded 2 weeks ago

Dear beachgoes_8
Thank you for your support the Fairmont Sanur Beach Bali.
We are saddened to read that your stay experience was less than perfect and we would like to extend our most sincere apologies to you for the inconvenience caused to you during airport transfer. Rest assured that this is not the level of service that we provide to our guest and we have addressed it as such with the airport transfer company that we use to augment of fleet of vehicles.
I will most certainly share all your comments with the team; who will be delighted to hear your valued feedback.
Thank you for your positive and constructive criticism; it is very much appreciated.
We look forward to a return visit in the future to allow us to make up for these shortfalls that you have highlighted in your review.
Kind Regards
Niall Cowan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Fabulous choice for our generation family reunion
We had 2 x 2 bedroom very spacious Villas which were perfect
Buggy available at a moments notice to wiz us around the Resort
The staff were so friendly and the food and service excellent
Breakfast buffet one of the best ever !
We will be returning in the next six months and look forward to seeing the new beach bar and cafe completed
The Hotel has it own little beach area with security and lounges and service - kids loved this as well as the several pool options
The kids club was also a favorite with lovely staff
Only one suggestion - Would love to see hand rail on the steps in main pool and also the Villa pool - the Hotel caters for all generations so the oldies would appreciate this
See you again soon beautiful Fairmont Sanur

Date of stay: October 2018
Trip type: Travelled with family
6  Thank julieavery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NiallC16, General Manager at Fairmont Sanur Beach Bali, responded to this reviewResponded 4 weeks ago

Dear Cduj
Thank you for taking the time to leave such a delightful review. We always like to hear about our guest’s experiences, and it was truly so pleasing to read your kind comments. I was so pleased to hear that everything exceeded you and your families’ expectations, and my colleagues looked after you all so well - at the Fairmont Sanur Beach Bali we pride ourselves in delivering exceptional service and truly the most memorable of stays for all of our guests, and it is always so pleasing to have confirmation that we got this correct!
Our villas are perfect for multi-generational vacations, I am so pleased that you all enjoyed the spacious accommodations and felt so pampered and take care of.
Thank you for the suggestion on a handrail for the main pool, we will try and get this done as soon as possible.
We do hope you will all return to the Fairmont Sanur Beach Bali again very soon.
Kind Regards
Niall Cowan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago via mobile

Wow Wow Wow - travelled here my my family in September. Arrived at the resort and was greeted by a traditional Balinese welcome which was amazing. Offered a cool drink whilst checking in. Accommodation is beautiful overlooking the grounds & plenty of room to relax. The food was very nice & service 5 star. They had a cookie making class for my 7 year old & 2 year old brilliant.
Pools very good & stunning sunrises each morning to view.
Thank you to everyone at the resort.

Date of stay: September 2018
Trip type: Travelled with family
6  Thank davidgO3176NM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Niall C, General Manager at Fairmont Sanur Beach Bali, responded to this reviewResponded 5 weeks ago

Dear David G
Thank you for sharing your review with us on Tripadvisor.
We are delighted to read that your stay was fantastic in every aspect and that our services and hotel facilities have met your expectations. Nothing pleased us more than knowing that we managed to be rated as "Paradise at Sanur – Stunning Fairmont", thank you!
We cannot wait to welcome you and your family back in the near future.
Kind Regards
Niall Cowan
General Manager

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Reviewed 5 weeks ago

We attended my wife's best friends daughter wedding with an over night stay the room was amazing could not fault it the wedding day was amazing the staff were great.They made sure every detail was perfect the food was delicious the setting beautiful.Our stay was just the best wish we could have stayed longer.

Date of stay: October 2018
Trip type: Travelled as a couple
Review collected in partnership with fairmont.com
5  Thank Vacation45568018540
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Niall C, General Manager at Fairmont Sanur Beach Bali, responded to this reviewResponded 5 weeks ago

Dear Vacation45568018540
Thank you so much for your excellent review of the Fairmont Sanur Beach, Bali.
I was so pleased to share your wonderful feedback with my team, we are most appreciative for your review of our beautiful property & engaged team.
I appreciate your comments on our small but important touches that made your stay so special for you.
We realize how important your accommodation is during such a special wedding event and it is our mission to ensure that we are able to continue to create meaningful value for our guests coupled with unique local Balinese experiences.
Thank you for allowing us to turn your, and your wife's best friends daughter’s, moments into memories & see you again soon!
Kind Regards
Niall Cowan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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