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Fairmont Sanur Beach Bali
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Reviews (1 564)
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Reviewed 29 July 2017

We found this hotel and it's facilities to be well maintained and clean and our overall experience was very positive. The room size and layout was very impressive, especially the large balcony, and I think they have set a benchmark for hotels in Bali in this regard. We were especially impressed with the courtesy and helpfulness of the staff. The managerial staff in particular extended to us a feeling of very personalised service in both time and effort and we felt they had a genuine concern for their guests' satisfaction and wellbeing. Our overall rating could be summed up with the fact that we would definitely stay there again and are looking forward to doing so.

Stayed: July 2017, travelled as a couple
Review collected in partnership with fairmont.com
20  Thank jovan207
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Niall C, General Manager at Fairmont Sanur Beach Bali, responded to this reviewResponded 31 July 2017

Dear jovan207
Thank you for taking the time to share your experience following your vacation at the Fairmont Sanur Beach, Bali.
We are all thrilled to hear that you enjoyed your time with us in our suites. I think you summarized, essentially, what we try very hard to deliver every day - exceptional, memorable service which goes hand-in-hand with all of the wonderful facilities our resort has to offer.
Sanur is indeed the most “Authentically Balinese” part of Bali, and we are delighted to be located in the heart of Sanur. Our guests love the location and I believe once you stay in Sanur it’s easy to see why guests return time after time to this part of Bali.
We sincerely appreciate your comments and look forward to welcoming you both back, to the Island of Gods, in the near future.
Kind Regards
Niall Cowan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2017 via mobile

We stayed on a ' Luxury Escapes' deal and were pleased with our experience. The rooms are very large, although a little dark and housekeeping was a bit hit and miss, as I had to request facecloths and more towels on a number of occasions.We had a ground floor room and if we stayed again I would request a room on an upper floor, as we had problems with mosquitoes and it seemed to be the 'infant/ toddler ' wing of the hotel. ( our kids are teenagers)Spa and buffet breakfast was amazing and service was generally pretty good.
Pool areas were lovely but did struggle to get a bed on some days by the main pool. Gardens are beautiful and it's great going on the hotel bikes along the beach walk.
We would return, although the rooms look a little tired and require some TLC.

Stayed: July 2017, travelled with family
9  Thank Nicola G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Niall C, General Manager at Fairmont Sanur Beach Bali, responded to this reviewResponded 31 July 2017

Dear Nicola G
Thank you very much for your great review on Trip Advisor.
I am delighted to know that you had an amazing experience at the Fairmont Sanur Beach Bali. Thank you for highlighting our convenient location in Sanur, the comfortable and spacious suites and our fantastic breakfast – we realize how important breakfast is to our guests and it is our goal to provide, every guest with a very special culinary start to their day. I am also pleased to read your wonderful feedback about the courteous service provided by our engaging team.
Once again, we appreciate your wonderful review and look forward to welcoming you back to the Fairmont Sanur Beach Bali in the near future. Thank you also for your constructive comments that we have taken on board and will address as immediate opportunities of improvement.
Thank you for allowing us to turn your moments into memories.
Kind Regards
Niall Cowan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2017

We travelled as a family of 3 in June and absolutely loved the whole experience of the Fairmont Sanur Beach Hotel. The staff are an asset to this beautiful hotel. The grounds were stunning and immaculately kept. The atmosphere with the oriental flowers throughout the hotel and the balinese music playing were delightful.
Our suite was large and luxurious and the outdoor terrace was a great addition for our 5 year old daughter to play, draw and colour in.
The food was very high quality. Breakfast Lunch and Dinner in the onsite restaurants as well as by the pool during the day. Catered very well to children.
Location was wonderful. This was our first visit to Sanur and we would definitely return to the area and to this hotel.
Kids Club was fantastic, our daughter wanted to visit which was such a welcome addition to our whole experience here.
Visited the Spa and we were very impressed. The spa at the Fairmont was by far the best we encountered in Sanur - having also tried a couple of local spas.
Cannot speak highly enough about this place and would certainly return again.

Room Tip: All rooms are wonderful. They just have a slightly different outlook.
  • Stayed: June 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
19  Thank Nicole K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Niall C, General Manager at Fairmont Sanur Beach Bali, responded to this reviewResponded 31 July 2017

Dear Nicole K
Thank you for choosing to stay at the Fairmont Sanur Beach Bali and sharing your remarkable experience with us. Your generous words of praise towards our resort and service are highly appreciated.
We hope to have the pleasure of accommodating you at the Fairmont Sanur Beach Bali once again when you return to the ‘Island of Gods’ in the future.
Thank you for allowing us to turn your moments into memories.
Kind Regards
Niall Cowan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2017

Fairmont is already at high standards, but this resort is beyond expectations! The staff is amazing, the facilities are unbelivable. The pool is a great place to relax and spend the day! The boardwalk is just at the back of the resort and it's nice to walk along the water and see the shops and restaurants nearby.Food was delicious too. The evening entertainment at the outside bar was lovely to relax at the ennd of the day!

I was there for my birthday and it made me feel like a princess!!!

The only thing is that the beach (which is clean and private) does not offer the best ocean side. You feel trapped between boats and others facilities.

  • Stayed: May 2017, travelled with family
    • Value
    • Location
    • Service
14  Thank cpome057
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Niall C, General Manager at Fairmont Sanur Beach Bali, responded to this reviewResponded 31 July 2017

Dear cpome057
Thank you for taking the time to your provide valued feedback following your birthday stay with us at the Fairmont Sanur Beach, Bali.
It is always wonderful to hear from our guests that the best part of everything was the service and our team - we pride ourselves on offering true Balinese Hospitality.
Your kind words regarding your experiences especially our facilities are most appreciated – thank you!
Please take the time to enroll in our Fairmont Presidents Club before your next visit – this will allow us to offer you the highest level of personalized service with an array of benefits through the membership program.
I will of course share your feedback with the team – who I know will be delighted to hear your feedback.
We all look forward to "Royally" welcoming you back to the Fairmont Sanur Beach, Bali - thank you for allowing us to turn your moments into memories.
Kind Regards
Niall Cowan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2017 via mobile

After the hustle and bustle of Seminyak, the Fairmont Sanur is a welcome retreat.

Well appointed rooms and great service. I have grown to love Fairmont as a brand and look forward to staying at some of their other properties.

Stayed: July 2017, travelled as a couple
9  Thank Ian P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Niall C, General Manager at Fairmont Sanur Beach Bali, responded to this reviewResponded 31 July 2017

Dear Ian P
Thank you for taking the time to share your experience following your vacation at the Fairmont Sanur Beach, Bali.
We are all thrilled to hear that you all enjoyed your time with us in our suites. I think you summarized, essentially, what we try very hard to deliver every day - exceptional, memorable service which goes hand-in-hand with all of the wonderful facilities our resort has to offer.
Sanur is indeed the most “Authentically Balinese” part of Bali, and we are delighted to be located in the heart of Sanur. Our guests love the location and I believe once you stay in Sanur it’s easy to see why guests return time after time to this part of Bali.
We sincerely appreciate your comments and look forward to welcoming you both back, to the Island of Gods, in the near future.
Kind Regards
Niall Cowan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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