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Reviewed 16 September 2016 via mobile

fantastic hotel excellent staff and facilities. We had a direct pool access room which was stunning. The only criticism of the room was limited wardrobe space.
Fantastic pool facilities one children's and three multi purpose. It would be beneficial to have one area with no children or inflatables for adults to relax. Very clean and well kept resort in a stunning area of Nusa Dua which has many five star competitors. Good value for money and a very safe and clean resort.

Stayed: September 2016, travelled as a couple
Thank sebnab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelBaliNusaDua, General Manager at Sofitel Bali Nusa Dua Beach Resort, responded to this reviewResponded 21 September 2016

Dear Valued Guest,

Bonjour! Selamat Siang!

Thank you for taking the time of reviewing our hotel on Trip Advisor. We are thrilled to know that you had a magnifique journey with us.

Your kind commendations of our convenient pools and grounds are truly appreciated. We have also noted your remarks about the possibility of having a dedicated adults only corner in our pools and will address this point at our weekly quality meeting with the concerned heads of department.

Once again, thank you for staying with us, we hope to welcome you again for your next travel to Bali.

Sincerely,
Sylvain Pasdeloup
General Manager
Sofitel Bali Nusa Dua Beach Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2016 via mobile

Nice beautiful hotel, great breakfast! The price tag isn't too pricey compared to most 5 star resorts in Nusa Dua area. The room isn't too spacious, but it was pretty comfortable. Definitely a Sofitel standard, well known for the 5 star service and quality. Would definitely stay again! Great value for money! Highly recommended!

Stayed: August 2016, travelled as a couple
Thank Aurora A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelBaliNusaDua, General Manager at Sofitel Bali Nusa Dua Beach Resort, responded to this reviewResponded 21 September 2016

Dear Valued Guest,

Bonjour! Selamat Siang!

Thank you very much for choosing to stay at Sofitel Bali Nusa Dua and posting such a nice review on Trip Advisor.

It pleases us to read that we could achieve and exceed your expectations. Your greatest comment though is that we have already convinced you to return back for another stay in our resort.

Once again, thank you for sharing such a positive feedback, we look forward to accommodate you again soon.

Sincerely,
Sylvain Pasdeloup
General Manager
Sofitel Bali Nusa Dua Beach Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 September 2016 via mobile

I must say my husband and I had a wonderful stay at the Sofitel Nusa Dua Resort. The accommodation, fabulous, the staff are so accommodating, incredibly friendly and very efficient, the food, excellent and now my only grievance was that guests are allowed to smoke in the eating areas. It is very off putting to non-smokers and not healthy around children etc. But all in all, I couldn't recommend it more highly.

Stayed: September 2016, travelled on business
Thank Randelle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelBaliNusaDua, General Manager at Sofitel Bali Nusa Dua Beach Resort, responded to this reviewResponded 17 September 2016

Dear Valued Guest,

Bonjour! Selamat Siang!

Thank you very much for posting such a beautiful review on the Sofitel Bali Nusa Dua Trip Advisor page.

We are delighted to know that the accommodation prepared and services rendered by our ambassadors have exceeded your and your wife’s expectations. However, I am sorry for the inconvenience caused by cigarette smoke when you were enjoying our restaurants. While this is indeed allowed to smoke in restaurants in Indonesia, at Sofitel we ensure it only happens outside, on terraces. I sincerely hope this event did not perturb your overall satisfaction.

We certainly look forward to welcoming you back on your next visit to Bali.

Sincerely,
Sylvain Pasdeloup
General Manager
Sofitel Bali Nusa Dua Beach Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 September 2016

We really enjoyed our stay at sofitel begining with being welcomed by super friendly staff. Our room was spacious, bed amazingly comfortable with lovely furniture also can we got room with ocean view. The grounds are amazing with beautiful landscape tropical flowers and amazing pools without the feeling that there were crowds staying. We love the pools and they had direct access to the beach.... Overall, we had a great experience by staying at Sofitel

  • Stayed: September 2016, travelled with family
    • Value
    • Rooms
    • Service
Thank RamaA29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelBaliNusaDua, General Manager at Sofitel Bali Nusa Dua Beach Resort, responded to this reviewResponded 17 September 2016

Dear Valued Guest,

Bonjour! Selamat Siang!

Thank you for sharing your magnifique experience staying at Sofitel Bali Nusa Dua Beach Resort online. We are delighted to know you enjoyed the accommodation and facilities prepared for your room with ocean view.

We are also pleased to know you could enjoy unprecedented sleep quality in our Sofitel “My Bed”. They are made to offer the best quality sleep possible and recommended worldwide!

Your final words are an inspiration and motivation to our team and we look forward to welcoming you again soon.

Sincerely,
Sylvain Pasdeloup
General Manager
Sofitel Bali Nusa Dua Beach Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2016

Sofitel Nusa Dua is an excellent stay in Bali. Very safe with ample security and a gated entrance with guards. The beach is wonderful, the food is sensational and the staff are so very much Balinese friendly. We cant speak highly enough for the hospitality we enjoyed at this 5***** resort and the rooms are extremely big.

  • Stayed: September 2016, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Rocksolidreview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelBaliNusaDua, General Manager at Sofitel Bali Nusa Dua Beach Resort, responded to this reviewResponded 16 September 2016

Dear Valued Guest,

Bonjour! Selamat Siang!

Thank you for taking some of your precious time for reviewing the Sofitel Bali Nusa Dua Beach Resort on Trip Advisor.

We are happy to hear that we have met your expectations, if not exceeded. Your kind words of our grounds, security and hotel ambassadors are truly appreciated. We will share your valuable feedback to all the team members which will definitely inspire them to only deliver the best service you all well-deserve. We are committed to make this as a standard benchmark to treat all of our guests.

We look forward to your next magnifique journey with us.

Sincerely,
Sylvain Pasdeloup
General Manager
Sofitel Bali Nusa Dua Beach Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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