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Reviewed 23 June 2018

This Westin Resort is in a perfect location. The best part about the location is the access to a nice clean beach just past one of the swimming pools. We went on a family vacation to Bali and had our infant (11 months old) with us. Everything about the hotel was kid friendly, yet still enjoyable for the adults. This hotel is within walking distance to a mall with souvenirs (and a Starbucks which is a win with our family), and a nice walking path to the Water Blow.

The food at the hotel was so delicious! We participated in a themed BBQ buffet outside one night that was yummy and had so much variety. We are actually planning to go back to Bali and stay at this hotel. We are hoping they do the themed BBQ buffet again this year! We ate at the Italian restaurant two times during our week long stay.

Needless to say, we are SO exciting to visit the Westin Resort Nusa Dua again this year and we are bringing my parents this time!

  • Stayed: October 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Nikki J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinBali, General Manager at The Westin Resort Nusa Dua, Bali, responded to this reviewResponded 26 June 2018

Dear Nikki J,

It is a pleasure to know that you had a memorable stay with your family at our resort enjoying the beachfront location, the refreshing pools, the resort surrounding area as well as the culinary offerings such as BBQ themed dinner at prego Italian restaurant. We surely look forward to welcoming you and your family back to the resort in the near future.

Oriol Montal
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2018

We changed our room 3 times for various reasons and Kika one of the managers was totally understanding and went to lots of trouble to find a room to suit us, Could not have had better treatment. Pregos italian restuarant is superb. Every meal was delicious, Alec the head chef went to a lot of trouble to cook different things for my Husband. I would like to mention Celine, Chandra and Trisna for their impeccable service. The new overall manager is Spanish and so friendly, as are all the manager.

Room Tip: Higher rooms and ground floor have less noise from generators
  • Stayed: June 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Chris W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinBali, General Manager at The Westin Resort Nusa Dua, Bali, responded to this reviewResponded 26 June 2018

Dear Chris W,

Thank you for taking time to let us know your valuable experience and for your kind words to our associates especially Kika, Chef Alex, Celine, Chandra, Trisna as they will be delighted to know that they have enhanced your stay experience from arrival to departure. It is our aim to elevate our guest experiences with personal and instinctive service and ensure your expectations is exceeded. Thank you for your valuable feedback and we do look forward to welcoming you back at the resort for another memorable and relaxing experience.

Oriol Montal
General Manager

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Reviewed 23 June 2018

We wouldn't normally choose a hotel with more than 430 rooms and an international convention centre, but the size of the Westin Nusa Dua has some advantages: a good spa, services like guided morning runs and all the distractions that guests with young children could need. For anyone else, Bali has so many other options that I can't recommend this hotel. Especially as while some of the staff (like our running guide) were excellent, many others were distinctly unBalinese in their responses to simple requests ranging from dining to practical (do you have a flashlight we can borrow for our pre-dawn run to see the sunrise? Can we have a one hour-later checkout?) The concierge's response wasn't `I'm so sorry, we can't because of XXXX, but..' it was in both those instances `cannot.'

  • Stayed: June 2018, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank Letranger90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinBali, General Manager at The Westin Resort Nusa Dua, Bali, responded to this reviewResponded 25 June 2018

Dear Letranger90,

We are happy to note that you enjoyed our various facilities such as Heavenly Spa by Westin and the runWestin program. However, we regret to hear that our service delivery did not meet your expectations. Your feedback is important for us, we have addressed regarding the issues you experienced to our relevant Department Heads. We are continuously looking for ways to serve our guests better and to renew our service so we do hope that you will provide us with another opportunity should your travel takes you back to Bali.

Oriol Montal
General Manager

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Reviewed 23 June 2018

I know that I am late to write this review. well, late is better than never :) hehe

We got married on last Dec'17. Actually we had chosen another hotel as the venue. long story short, the hotel isn't ready yet for our wed. They notify us like in a month prior our wed day.

Thank God, that we made the best decision out of it. here we come to Westin Nusa Dua with high stress level.
lucky all the team there were on our shoes. They did their best to help us doing the wedd.
They did upgrade the food, the room and the service compare on what we had.

The food is great, all our guest compliment them. the venue is beautiful, green garden with the stunning beach view.

we feel so blessed that we had chosen the right venue, the right hotel with the best service we could had. I can't thank them enough.

Room Tip: best service,
  • Stayed: December 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank KarinaSunjaya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinBali, General Manager at The Westin Resort Nusa Dua, Bali, responded to this reviewResponded 26 June 2018

Dear KarinaSunjaya,

There is nothing more satisfying than knowing that we were able to take care of you and your loved one well to celebrate your wedding at our resort and leave us with such a memorable impression. We surely will share your kind words with the entire team especially to our Wedding Specialist for their personal and instinctive service. Please let us know if there is anything we can do to make your next stay even more special and memorable. We certainly look forward to welcoming you back in the near future.

Oriol Montal
General Manager

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Reviewed 21 June 2018 via mobile

We were seven of us and this hotel couldnt be better for a for a person who had to take back to back 3 flights just to get to Bali, but as soon as you enter the grounds you see green luscious spaces and a grand hotel. The heaven where you don’t know how 3 days passed..with amazing private beach (beach lovers alert). Hotel staff was welcoming and very helpful. If your on a leisure trip in Bali & looking for a good beach resort, then this is your heaven.
P.S. Room service is amazing!

Stayed: June 2018, travelled with family
1  Thank Harjeev K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinBali, General Manager at The Westin Resort Nusa Dua, Bali, responded to this reviewResponded 11 July 2018

Dear Harjeev K,

We are delighted to hear that you had a relaxing experience at the resort enjoying the beach and the attentive and friendliness given by our associates for their service delivery. It is uplifting to know that we were able to make your stay comfortable, relaxing and the most pleasant place to be. Thank you for taking the time to share your recent experience with us. We sincerely hope to have another chance to welcome you back to our resort should your travel bring you back to Bali.

Oriol Montal
General Manager

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