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“The usual vacation at Courtyard - outstanding”

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Courtyard by Marriott Bali Nusa Dua Resort
Ranked #19 of 54 Hotels in Nusa Dua
Certificate of Excellence
Reviewed 28 February 2015 via mobile

We just loved it. Spacious comfortable modern room with all amenities. We had a little patio facing blue sky pool with walk across access to pool bar and dining area. Every night there was live entertainment of soft songs and music just perfect for romantic dinner. We just had our 50th anniversary recently and the location and ambience were perfect for the occasion.

The team at Courtyard and their service were impeccable.
Special thanks to Mr. Hendi who took personal care of us from the reception to departure.

The breakfast buffet: great variety of international dishes, pastry, fruit and salads and all very fresh. Our favorite was some kind of smoked fish. If you want to lose weight in tropics that was not the place to be.

We shall return.

Stayed: February 2015, travelled as a couple
Thank Simon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CYMarriott_NusaDua, Director of Rooms at Courtyard by Marriott Bali Nusa Dua Resort, responded to this reviewResponded 11 April 2015

Dear "Simon C",

I am grateful to you for taking the time to post this review on your stay at the Courtyard Marriott, Bali Nusa Dua. I’m happy to know that you love the music entertainment at our pool island with blue sky pool water as backdrop. In addition, we appreciate very much for acknowledging Hendi who take extra attention to your visit and your complement to him for his engagement during your stay will be shared accordingly as this will motivate him and others to work harder. We hope that you give us another opportunity again to serve and deliver another unique experience.

Sincerely,

Kadek Suartana
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 27 February 2015 via mobile

What a wonderful hotel! All the staff are very helpful, friendly and professional. The breakfast is excellent! Every morning during our breakfast one of the hotel staff (can't remember his name) organised our day for us and he made our trip wonderful. I cannot recommend this hotel enough!

Stayed: February 2015, travelled with friends
Thank Laura A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CYMarriott_NusaDua, Director of Rooms at Courtyard by Marriott Bali Nusa Dua Resort, responded to this reviewResponded 11 April 2015

Dear "Laura A",

Thank you so much for all the excellent reviews. We appreciate the way you describing us to the other people with all of our perfection.

Sincerely,

Kadek Suartana
Director of Rooms

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Reviewed 27 February 2015

This is our second time staying at courtyard nusa dua. We choose the one bedroom suite, and the room is spacious with big bed, dining area and two tv and located in front of pool so we have easy access to the pool. Bathroom amenities is Bvlgari which is great

Some of the furniture felt old, the sofa fabric looks dirty. The bed, while comfortable but when we sleep we felt some bites, maybe the bed bug? One more problem is the sound insulation is really bad, you can hear everything from people talking to toilet flushing from your neighbour room. The worst part is when somebody ring the bell of the room next to ours, it sounds like someone ring bell on our room. Ended up opening doors few times to find nothing

Hotel linen is inconsistent. While when we first check in all the towel is new, soft and fluffy. It changes on our third day, the towel they provided is old and thin towel that felt uncomfortable

The breakfast is okay, wide variety but taste average. They have noodle station now and this new addition the the breakfast line is good. We try the spa at C Spa too and they provide good massage

Actually the hotel, considering the price and location and rooms, should be rated very good or excellence, but it falls down because of service. The staff seems to prefer westerner than indonesian or chinese maybe? When we went to breakfast, it coincidentally happen that we arrive with some western guest. And while we arrive first to the breakfast area, the staff prefer to ignore us and greet the westerner few metres behind us. Happen twice on our three day stay. The only day this didnt happen is because there is no western guest arrive at the same time with us at breakfast area. I believe all guest should be treated with the same respect.

On last night before our departure, im asking the front desk staff for if its possible for late check out, and without even checking or asking my room no, he just reply that tomorrow all the room is occupied so he cant give me late check out. After checking from marriott website, agoda and booking.com i found out that the suite room is still available, and not only that, there is 30 or more room of other type available. Why must lie and tell me the occupancy is full while i will be content if they just explain that they simply cannot provide late check out. Im not pushing or insisting anyway, just asking. Its a let down considering that if there is no next guest on the room, i dont think it would be a problem to give us one or two hours late check out. Not to mention we check in at 22.00 PM on our arrival date

And then it happen again tomorrow, they called to our room at 12PM, asking us to check out immediately while we are still packing, because the next guest will be arrived soon (which is not sure a lie or not for me, since the suite room is still available to booking). Seems like a rush to get us out of their property as soon as possible. I told her we will be finished packing and check out soon. Just when we finished and about to check out from room, she called again and rushing asking us to check out. Oh wow they can't even bear our presence for 15 minutes more it seems now

I've travelled to bali a lots of times, just check my other review.
If you want a great experience while on vacation, choose a place with great service, for its the one that make up your day.

And if the management read and want to reply to this, PLEASE do not reply with courtesy only. Dont thank me for my review, just improve your service

Room Tip: just choose the room with no other people occupy nearby. If the room next to you is occupied, you wi...
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  • Stayed: February 2015, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
3  Thank Marwan1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CYMarriott_NusaDua, Director of Rooms at Courtyard by Marriott Bali Nusa Dua Resort, responded to this reviewResponded 4 March 2015

Dear "Marwan1985",

We appreciate you staying and sharing your experience. Onbehalf of my entire team, I appologize for falling short of your expectations. I assure you this was never our goal and we look forward to uing your feedback as a training tool for future guest interactions. Thank you for being our guest and safe travels!

Best regards,

Kadek Suartana
Director of Rooms

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Reviewed 25 February 2015

My partner and I stayed here for 3 nights. On the whole the resort was great - nice rooms, big pool, VERY friendly staff and GREAT food (with lots of variety for breakfast in particular).

We would like to mention the fact that the rooms were not very sound proof if other guests happen to be very noisy (eg. talking loudly in the hallway, party on the floor above) which we experienced both of. However, upon hearing this we were offered an alternate room (which also happened to have noisy neighbours). After learning of this, Dwi (a manager?) under no pressure from us, then offered us a free dinner which happened to be the "Romance Package" 3 course dinner which we would like to HIGHLY recommend as all 3 courses were exquisite and the chef's should be highly commended. - Although the dinner did not make up for the lost sleep, it certainly improved our experience.

It is in a prime spot - close to Bali Collection shopping centre/market, other restaurants and beaches, however, there are not as many options if you were in Legian or Seminyak.

TIP: we discovered a bicycle path (away from the road) that goes all the way to Bali Collection from the Marriott for another option to the 10 minute walk.

Room Tip: If you would like a quiet room we suggest top floor at one of the ends of the wings. Perhaps facing...
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  • Stayed: February 2015, travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank Samantha P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CYMarriott_NusaDua, Director of Rooms at Courtyard by Marriott Bali Nusa Dua Resort, responded to this reviewResponded 11 April 2015

Dear "Samantha P",

Thank you so much for the complete and outstanding reviews. We're glad to know that our service could meet your expectation. We are more than happy to arrange something special for you, to complete your holiday and make it perfect. Once again, thank you so much for all the compliments to Dewi and the entire team, and please feel free to contact us for any enquiries.

Sincerely yours,

Kadek Suartana
Director of Rooms

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Reviewed 22 February 2015

We stayed in Courtyard by Marriott at Nusa Dua and took the shuttle to their private beach. Just loved the massages I got by the beach (there were 4-5 massage tables right by the private area). Lovely beach breeze and firm/strong massage by number 22 masseuse (they would provide their number on their uniform rather than their name)...... But the service was pretty personalised. The beach marriott staff was also excellent and very courteous!

  • Stayed: December 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank ANtrvlbug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CYMarriott_NusaDua, Director of Rooms at Courtyard by Marriott Bali Nusa Dua Resort, responded to this reviewResponded 11 April 2015

Dear "ANtrvlbug",

Thank you for the amazing & sensational reviews. We are thrilled to learn how much you have enjoyed the relaxation and ambiance that Courtyard by Marriott Bali Nusa Dua offers. We hope to welcome you again soon to create another magnifique experience for you.

Sincerely,

Kadek Suartana
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard by Marriott Bali Nusa Dua Resort

Address: Kawasan Pariwisata Lot SW1, Nusa Dua 80363, Indonesia
Region: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Business Hotel in Nusa Dua
#12 Family Hotel in Nusa Dua
#17 On the Beach Hotel in Nusa Dua
#17 Spa Hotel in Nusa Dua
#18 Romantic Hotel in Nusa Dua
#18 Luxury Hotel in Nusa Dua
Price Range: R 941 - R 2 160 (Based on Average Rates for a Standard Room)
Hotel Class:4,5 star — Courtyard by Marriott Bali Nusa Dua Resort 4.5*
Number of rooms: 248
Official Description (provided by the hotel):
Along the stunning coast of southern Bali, and minutes away from the tranquil and pristine white sand beaches, our new Courtyard by Marriott Bali Nusa Dua hotel's location is ideal. Situated in luxurious Nusa Dua, an idyllic paradise perfect for those wanting romance or serenity, our Nusa Dua resort's locale is desired as destination for relaxation or a family vacation. Make memories at our Bali hotel's lagoon swimming pool, pamper yourself at our health club and spa, or take a long, romantic walk on the nearby beach. For those wishing to explore the allure of Balinese culture, local cuisine and shopping, as well as entertainment, can be found at the Bali Collection close by - where connecting with the Balinese people is a breeze. Nearby attractions include Waterborn Park, Benoa Marine, and a championship 18-hole golf course and they are sure to please any outdoor enthusiast or adventure seeker. With so much to explore all around, our Nusa Dua hotel's accommodations and public spaces are the perfect home base for small groups, families, honeymooners, and solo travelers wanting a trip of a lifetime. Come capture the splendor of island life with Courtyard by Marriott Bali Nusa Dua Resort. We look forward to welcoming you to our Nusa Dua Bali hotel. ... more   less 
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Also Known As:
Courtyard By Marriott Bali Nusa Dua Hotel Nusa Dua

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