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“Good Hotel with strategic place.”
Review of Fontana Hotel Bali

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Fontana Hotel Bali
Ranked #30 of 252 Hotels in Kuta
Certificate of Excellence
Reviewed 3 October 2017 via mobile

Strategic hotel near food place, the room is good enough but the lighting on the bathroom is not enough, the bathroom kinda dark. Add more lighting will be good. The staff are very welcome and helpful.

Stayed: September 2017, travelled as a couple
Thank Iswanto T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fontanahotelbali, General Manager at Fontana Hotel Bali, responded to this reviewResponded 6 October 2017

Dear Mr. Iswanto T,

Thank you for taking time to share your great review of your recent stay. We are glad to read that you had enjoyed your stay especially the hospitality of our staffs. We do apologize for the bathroom light issue, we will do our best to improve this concern and we are highly appreciated for let us know. Hope we can improve it as soon as possible. We do hope to have another opportunity to welcoming you again in Fontana Hotel Bali, a PHM Collection.

Sincerely,

I Wayan Karta
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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15 - 19 of 780 reviews

Reviewed 26 September 2017

Room
Look of the room was pretty ok. Personally, we didn’t like Interiors of the room. Placement of the TV near to mirror and light, wall hanging etc.. May be, we noted the differences as we stayed in a resort in Ubud before coming here.
Toilet hand faucet had some water problem. Bath area didn’t have a proper draining. (specific to room no. 322).
Room was a non-smoking room, but most of them were smoking in neighboring balconies, and we could get the smell even inside the room, which was very bad.
Towels were looking as if they were not washed properly for ages.
We had a disturbed sleep as you can hear noises outside the room.

Amenities
Swimming pool was good and maintained properly.

Restaurant
Breakfast menu was a wide spread buffet, but none of the items kept upto the taste. Breads, croissants didn’t taste good either.

Finally, stay here only when you have an entire day outside and coming back only for sleeping.

  • Stayed: September 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank PragatiSubbaiyan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fontanahotelbali, General Manager at Fontana Hotel Bali, responded to this reviewResponded 27 September 2017

Dear Mr/s. PragatiSubbaiyan,

Thank you for taking the time to share your feedback of your recent stay. We do apologize for the several issues during your stay, while I wish you had a better experience.
Regarding to the bathroom issue, we thank you for let us know and we will take serious action to follow up this issue, hope it will not happen again in shortly. We keep doing controlling our area and maintain it by the schedule. Regarding to the soundproof issue, we do apologize for this inconveniences, in you next stay kindly contact our front desk if you need to change room or feeling disturb by the neighbor. We will do our best to reduce this issue.
For the Breakfast issue, we do apologize that our breakfast did not reach yoru satisfaction. We will share your concern to the related department as we use to learn and improve in shortly, hope it will not happen again in your next stay.
We thank you for let us know the issues. It is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,

I Wayan Karta
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 September 2017 via mobile

Overall, great service, great room, good location, great stay! Have nothing to complain about! Definitely will come back again next time I'm in Bali. Recommended for any type of travellers who would like to visit Bali.

Stayed: September 2017, travelled with family
Thank ClarenLee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fontanahotelbali, General Manager at Fontana Hotel Bali, responded to this reviewResponded 25 September 2017

Dear Mr/s. ClarenLee,

Thank you for taking time to share your great review of your recent stay. We are glad to read that you had an enjoyable with great compliment of our room, location and the hospitality of our staffs. We are definitely looking forward to welcoming you again soon.

Sincerely,

I Wayan Karta
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2017 via mobile

We chose to stay at The Fontana after reading the great trip advisor reviews. We were in the Seminyak area for 5 nights and so wanted a good base to be able to visit the local restaurants/shops and beaches.
Checkin was all very efficient and quick with friendly staff.
The room itself was nice, huge bed, a balcony overlooking the pool (although without any furniture) and a lovely bathroom.
Our stay included breakfast which was a buffet style in the hotels restaurant. The choice was large and very varied but there were a few problems. First off they didn't cater for anyone who is able to drink dairy. We asked several members of staff but they didn't have any soya, almond or coconut milk as an alternative which had seems crazy with the amount of people who are now vegan or lactose intolerant. However we did bring this up with reception and for the next few days of our stay they did specially get in soya milk for me. The other thing I didn't like about breakfast was that all the breads, pastries etc weren't covered, meaning flies could easily land on them and you would be none the wiser. This definitely put me off eating any of these items.
We were planning on having more pool days but there was only 10 or so sunloungers of which only 2 were in the sun with the rest being in the shade for pretty much most of the day which isn't ideal.
Lastly the location wasn't ideal. When we first pulled up at the hotel we were worried as the road itself looks like an industrial estate type road but as we pulled into the forecourt of the hotel all was OK. Location also wasn't great for us, we had to cab it to get to the beach or into Seminyak in the evenings. Luckily cabs are pretty cheap so this wasn't too much of a hiccup.

Overall the staff and rooms are lovely and the hotel has good facilities, restaurant, cafe, gym, pool etc but for us, location wasn't ideal, breakfast could of been made better by just tweaking a few small things and the pool area just wasn't well layed out

Stayed: September 2017, travelled as a couple
Thank Louise B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fontanahotelbali, General Manager at Fontana Hotel Bali, responded to this reviewResponded 23 September 2017

Dear Mr/s. Louise B,

Thank you for taking time to share your feedback of your recent stay. We are glad to read that you had enjoyed the hospitality of our staff and the hotel facilities. We do apologize for the several issue during your stay, while I wish you had a better experience.
We are very sorry regarding uncovered bread and up non-dairy milk issues. Non-dairy milk is not set up in breakfast, but we are delighted to provide it by request. For the uncovered bread, will take serious action and improve it in immediately. We thankful for your concern and will share this issue to related department as we hope to provide non-dairy milk to improve our service.
We do apologize that we have several sunbeds due to we have limited space and will crowd at the certain time. We will take trimming tree project to maximize the sun shade through the pool.
For the location issue, we do apologize that our location did not reach your expectation. Our Hotel is located in the city of Kuta which 8km from the Airport , 2km to Kuta Beach, and 4km to the shopping mall. We are also provide free shuttle to the nearest beach in daily.
We are highly appreciated your concern, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,

I Wayan Karta
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2017

The staff are super friendly. We were picked up at the airport by June. He was very informative during the ride to the hotel giving us lots of information on the area.

We were always greeted by the staff with a large smile and they always mentioned our names.

Rooms were clean and serviced daily. Pool was good. Plenty of deck chairs.

Breakfast was really good. Lots of selection of Asian and Western food. They had an egg station as well as a pancake and crepe station.

We used the shuttle bus to go to the different beaches. No complaints about anything.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank karen6490
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fontanahotelbali, General Manager at Fontana Hotel Bali, responded to this reviewResponded 18 September 2017

Dear Ms. karen6490,

Thank you for taking time to share your great review of your recent stay. We are glad to read that you had an enjoyable stay with great compliment of the hospitality of our staff especially June. We are looking forward to welcoming you again soon.

Sincerely,

I Wayan Karta,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fontana Hotel Bali

Address: Jl. Dewi Sri no. 68, Legian, Kuta 80361, Indonesia
Region: Indonesia > Bali > Kuta District > Kuta
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #30 of 252 Hotels in Kuta
Price Range: R414 - R800 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Fontana Hotel Bali 4*
Number of rooms: 136
Official Description (provided by the hotel):
Fontana Hotel Bali, a PHM Collection offers an affordable Balinese lifestyle experience in an elegant way. A collaboration masterpiece by environmentalist architect, Popo Danes, and the former Super Potato Tokyo's designer, Nobuyuki Narabayashi, it is uniquely designed to accommodate a modern lifestyle in Bali while maintaining the authentic feel of Balinese nature. Located right at the center of Kuta area, just one block away from Legian area and 20 minutes away from the Ngurah Rai International airport, Fontana Hotel Bali, a PHM Collection gives you an opportunity to experience the true Kuta without having to fight the crowd. ... more   less 
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