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“Great family hotel”

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Hard Rock Hotel Bali
Ranked #21 of 252 Hotels in Kuta
Certificate of Excellence
Reviewed 16 October 2017

Still a good hotel for family when you come with your family, i came there with my two kids. I think the hotel needs general refurbishment in order to maintain the quality, the rooms furniture seems a bit old. I could get 5 stars hotel rooms in nusa dua with the same price as HardRock...

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank debbieaD7345SK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHRHB, Manager at Hard Rock Hotel Bali, responded to this reviewResponded 5 weeks ago

Dear debbieaD7345SK,

Thank you so much for staying with us at the Hard Rock Hotel Bali and for being our rock star on this trip. I will take great pleasure in sharing this with the team.

It's a pleasure to have read your feedback to know how much you loved what we have to offer.

We will be renovating our rooms early next year and renewing many of our experiences and offers. So when you visit us again the vibe will be enhanced.

Please stay in touch with us and check out our website for more value add benefits and special packages coming soon.

We shall look forward to rocking with you again.

Best
Andrew Hastie
Executive Asst Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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135 - 139 of 5 659 reviews

Reviewed 16 October 2017

Excellent !
The veneu, location, services, foods, room, cleanliness.. everything just great!

Feels like i am at home

If it’s possible please reconsider to add smooking area or smooking room or smooking spot

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank muhammadf236
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHRHB, Manager at Hard Rock Hotel Bali, responded to this reviewResponded 17 October 2017

Dear muhammadf236,

Thank you so much for staying with us at the Hard Rock Hotel Bali and for being our rock star on this trip. I will take great pleasure in sharing this with the team.

It's a pleasure to have read your feedback to know how much you loved what we have to offer.

There are separate areas for smokers, at the pool and at the lobby. Perhaps you might have missed this.

We will be renovating our rooms early next year and renewing many of our experiences and offers. So when you visit us again the vibe will be enhanced.

Please stay in touch with us and check out our website for more value add benefits and special packages coming soon.

We shall look forward to rocking with you again.

Best
Andrew Hastie
Executive Asst Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2017

First time stayed in Hard Rock Hotel Bali, had a good experience when we stayed here. Services is good, Cleanliness is very clean, Location just opposite kuta beach, Room is good, Breakfast with variable choices and Big Pool with excellent pool bar. Our holidays more exciting. Thank you Hard Rock Hotel Bali... See you in our next Holiday in Bali

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Arifdarmadi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHRHB, Manager at Hard Rock Hotel Bali, responded to this reviewResponded 17 October 2017

Dear Arifdarmadi,

Thank you so much for staying with us at the Hard Rock Hotel Bali and for being our rock star on this trip. I will take great pleasure in sharing this with the team.

It's a pleasure to have read your feedback to know how much you loved what we have to offer.

We will be renovating our rooms early next year and renewing many of our experiences and offers. So when you visit us again the vibe will be enhanced.

Please stay in touch with us and check out our website for more value add benefits and special packages coming soon.

We shall look forward to rocking with you again.

Best
Andrew Hastie
Executive Asst Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2017

We booked direct from the hotel as they offered complimentary upgrade to the deluxe premier room. Room wise, i find it ok for a 4 star hotel? Wasn't particularly impress with the setup especially the bathroom. You have to request for toothbrush and the shaving kit is really the cheap type where i almost cut myself. Although it was known that 4 of us was traveling, the hotel didn't provide adequete shower and shampoo. There was a espresso machine in the room but we didnt get a chance to use it. The beds were not that clean as my wife was bitten by bed bugs even though we request them to change the bed sheets on the 2nd night but still the damage was done. That being said, HRH Bali is a really old hotel, i recalled there wasn't that much hotels 8 years ago when i 1st visited but only HRH which is the biggest amongst those along Pantai Kuta.

Free movies was great for the kids. Breakfast was ok, nothing worthy to mention. We had dinner at the Starz Diner on the 2nd night as we came back late from Uluwatu and didn't want to go out for dinner again. The dinner buffet spread is fair but given the price 175,000IDR nett (kids dine free), we can't complain much. Had wanted to put the Kids at Roxity Club but decided to go to the beach instead.

The amazing part is the pool, all 4 of us loved it, and also the reason we extended 1 more day at HRH so we can spend more time at the pool. The kids love the slides and the water house. Truth be told, my wife and i enjoyed the slides too :) Towels are free but everything else at the pool requires additional charges. Rock spa was great according to my wife.

Location wise is perfect, beside Kuta Square and right in front of the beach. 5 mins away from MacDonald's (seriously the most affordable restaurant in town), convenience stores aplenty. 10mins away from Jln. Poppies II and Beachwalk Mall.

Would definitely recommend it if you are traveling with young kids, they will thank you for the pool.

Stayed: October 2017
1  Thank Bruce C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHRHB, Manager at Hard Rock Hotel Bali, responded to this reviewResponded 5 weeks ago

Dear Bruce C,

Thank you so much for staying with us at the Hard Rock Hotel Bali and for being our rock star on this trip. Your feedback is highly valued and will be shared with the team.

I am sorry to hear that we did not fit in to your expectations on this visit. After checking with my team, on the second day the amenities for everyone was indeed provided throughout your stay and i do apologize for the first day.
We also did not hear from you about the bug bites you mentioned the whole time. We also did a check in your room after your review and found nothing of the sort like what you had said. You could have got it elsewhere instead. Your feedback is totally inaccurate and unfair.

We will be renovating our rooms early next year and renewing many of our experiences and offers. So when you visit us again the vibe will be enhanced.

Please stay in touch with us and check out our website for more value add benefits and special packages coming soon.

We shall look forward to rocking with you again.

Best
Andrew Hastie
Executive Asst Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2017

This is an affordable and value for money hotel. The food was good and reasonably priced. It has a large pool and swimming area. The staff and service were great. It is also conveniently and well located. Both the room and fitness gym could be better improved with a proper wardrobe and newer treadmill machines.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 65Hsu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHRHB, Manager at Hard Rock Hotel Bali, responded to this reviewResponded 17 October 2017

Dear 65Hsu,

Thank you so much for staying with us at the Hard Rock Hotel Bali and for being our rock star on this trip. I will take great pleasure in sharing this with the team.

It's a pleasure to have read your feedback to know how much you loved what we have to offer.

We really appreciate the great compliments about our people and service. Without them there will be no rock stars like you.

We will be renovating our rooms early next year and renewing many of our experiences and offers. So when you visit us again the vibe will be enhanced.

Please stay in touch with us and check out our website for more value add benefits and special packages coming soon.

We shall look forward to rocking with you again.

Best
Andrew Hastie
Executive Asst Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hard Rock Hotel Bali

Address: Jl. Pantai, Banjar Pande Mas, Kuta 80361, Indonesia
Region: Indonesia > Bali > Kuta District > Kuta
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Kuta
#7 On the Beach Hotel in Kuta
#14 Spa Hotel in Kuta
#15 Luxury Hotel in Kuta
#24 Family Hotel in Kuta
#39 Romantic Hotel in Kuta
Price Range: R2 045 - R3 628 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hard Rock Hotel Bali 4*
Number of rooms: 418
Official Description (provided by the hotel):
Hard Rock Hotel Bali- However You Wanna Play It Rock 'n' roll is more than music. It's a force-a kinetic spirit that's ageless and electric. And Hard Rock Hotel Bali is a monument to that spirit, creating destinations where anything is possible. A weekend of poolside lounging by day and hotel club-crawls by night? Yes. Incredible outdoor recreation for the whole family and kids-only clubs that are actually cool? Yes. An all inclusive experience you'll never forget? Yes. Indulgent spa treatments? Yes. A mind-melting event experience? Yes. Whatever your destination, when you stay at Hard Rock Hotel Bali, you have arrived. ... more   less 
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Also Known As:
Hard Rock Kuta

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