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All reviews balcony offers hotel is situated off season mall road hospitality
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7 - 12 of 87 reviews
Reviewed 28 June 2018 via mobile

I was supposed to stay at this hotel for 3 Nights but after an inhospitable experience while check in and looking around the Property we decided to Cut short it for 1 Night only.

It's quite an old property which is very poorly maintained. Only positive thing about it is that it's quite close to mall road and there is parking available for guest. Although the private road leading to hotel is very steep and it's often very difficult for people who don't have 4x4. It's not preferable for Senior Citizens as it's very difficult to climb the steep road and stair afterwards.

View from valley facing room is quite mesmerising. Beddings, quilt and towel were not clean enough and doesn't seemed to be fresh. Fridge available in our room was dirty and not working. Toiletries offered were a small soap and two mini pouches of shampoo. So don't forget to carry your own.

If not all, few of their staff needs proper training of customer service and hospitality specially the one that are at reception. Even such basics of hospitality like welcoming guests with Smile and Being polite to them were not in their dictionary. On pointing it out no one seemed bothered. So don't expect that you'll be treated like a Guest.

Breakfast in terms of quality and taste was just alright and luckily the Staff that served Breakfast were polite and very supportive.

Looking at plenty of nearby options available it's not worth at all to stay at this hotel.

Stayed: June 2018, travelled with family
1  Thank mkamran2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 May 2018

I got a great deal to stay here from Goibibo. the room was spacious with really a huge screen TV, The Location is prime, hardly 100 mtrs from Library. loved my stay of 3 days here. perfect for family with kids

Room Tip: Superb View, waliking distance from Library
  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank rkr84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 February 2018

Nice, large, well-appointed rooms. Balcony offers wonderful view if the town. Decent food and service. Avail of off-season discounts during winter months. Unless you have a car of your own, it can be a breathless climb up from the Mall!

Room Tip: Insist on a room with a view
  • Stayed: February 2018, travelled with family
    • Location
    • Cleanliness
    • Service
Thank CSuvro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
neeraj114, Owner at Monarch Hotel, responded to this reviewResponded 2 March 2018

Dear Guest, Greetings from Hotel Monarch Mussoorie . Thank you for your feedback .Your positive response regarding our services is inspiring for our whole monarch family . We are happy to know that you had a nice comfortable stay with us.we are assure you that you are getting same hospitality and sevices in future also . kindly give us opportunity to welcome you once again , with regards Neeraj Gupta , Owner Monarch Hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2017

For New year celebration i was in masoori and book this hotel on huge fare and i had worst experience where as served food was at-least 4 days old and smelling bad, electricity was tripping continuously, there was no intercom or bell felicity in side room for room service. every time for any order book that on mane counter and they served/ fulfill according to their suitability no matter how much time taken .
in my view this is worst hotel at this place.

  • Stayed: January 2017, travelled with family
    • Value
    • Rooms
    • Service
4  Thank Madan9868
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 December 2016

The hotel is nice.The location is very good,though the service could have been better.The rooms are spacious and clean.It is very near to the mal though the passage to the hotel is quite uphill and one has to walk a steep uphill to enter the hotel(if not by car).
Its a eggetarian hotel no non veg available.

Room Tip: choose the hill acing rooms for good view.
  • Stayed: December 2016, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank tanuka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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