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Reviewed 28 January 2021

Visiting the place for the second time.. It’s a well maintained property with absolutely warm staff and lovely ambiance.. rooms are well done and the service is also commendable.. food is also worth each bite.. MUST VISIT..!!

Date of stay: January 2021
Trip type: Travelled with family
Thank Akki151179
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samir Jilani, General Manager at ITC Mughal, Agra- a Luxury Collection Hotel, responded to this reviewResponded 5 weeks ago

Dear Guest,

Namaskar !!

At the outset, I would like to take this opportunity to thank you for choosing ITC Mughal – A Luxury Collection Resort & Spa, Agra.

We are indeed delighted to know that the services rendered were up to your expectations.
It is comments such as yours that inspire us to strive for greater heights of excellence in our "Quest for Quality"

Your appreciation has been conveyed to the team and I am sure that your recommendation will go a long way in encouraging them.

We value your patronage and look forward to your continued support.

Responsibly yours,

SAMIR JILANI
GENERAL MANAGER

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 January 2021 via mobile

The stay at the hotel was comfortable and relaxing. Mention to front desk personnel Mr. Rajat Verma for keeping up the hospitality demands. Mr. ManSingh for prompt room service and Mr. Dinesh Rajput, the baggage butler for our room.
A few improvements i would like to see as well. The food serving staff across the counter must have knowledge about what he/she is serving. Secondly, the senior staff at the dining area should be polite in their words and actions. Call was not answered for long durations made to the hotel staff.
So, overall a comfortable stay but with lots of improvements.

Date of stay: January 2021
Trip type: Travelled as a couple
Thank nj_tanya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samir Jilani, General Manager at ITC Mughal, Agra- a Luxury Collection Hotel, responded to this reviewResponded 5 weeks ago

Dear Guest,

Namaskar !!

At the outset, I would like to take this opportunity to thank you for choosing ITC Mughal – A Luxury Collection Resort & Spa, Agra.

We are indeed delighted to know that the services rendered were up to your expectations.
It is comments such as yours that inspire us to strive for greater heights of excellence in our "Quest for Quality"

However, we have also taken cognizance of your concerns regarding calls unanswered, your dining experience & service associates attitude in the restaurant and without meaning to offer any excuses sincerely apologize for any dissonance faced.
You have my assurance that necessary administrative action has been initiated to address the areas of concern and enhance our services. I am sanguine that you will notice the difference on your next visit.

Your appreciation has been conveyed to Rajat , Mansingh & Dinesh in particular and I am sure that your recommendation will go a long way in encouraging them.

We value your patronage and look forward to your continued support.

Responsibly yours,

SAMIR JILANI
GENERAL MANAGER

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 January 2021 via mobile

Great hospitality and an awesome stay.. Thanks to Front office Manager, Mr. Ankit Manocha for going the extra mile and ensuring our comfortable stay.. All my apprehensions of going with my 2 year old son were gone out of the window, when I saw the care the staff took in these covid times.. Sanitization and proper hygiene was maintained.. Food was scrumptious.. I would recommend all to plan a day solely for exploring the property.. It has a lot to offer from Taj Mahal view candle light dinner to amazingly refreshing spa services.. A must weekend trip for Delhiites to go for royal treatment and an amazing experience in this pandemic..

Date of stay: December 2020
Trip type: Travelled with family
Thank Fearless63213267638
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samir Jilani, General Manager at ITC Mughal, Agra- a Luxury Collection Hotel, responded to this reviewResponded 28 January 2021

Dear Guest,

Namaskar !!

At the outset, I would like to take this opportunity to thank you for choosing ITC Mughal – A Luxury Collection Resort & Spa, Agra.

We are indeed delighted to know that the services rendered were up to your expectations.
It is comments such as yours that inspire us to strive for greater heights of excellence in our "Quest for Quality"

Your appreciation has been conveyed to Ankit & the front desk team and I am sure that your recommendation will go a long way in encouraging them.

We value your patronage and look forward to your continued support.

Responsibly yours,



SAMIR JILANI
GENERAL MANAGER

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 January 2021 via mobile

Excellent hotel with awesome rooms and beautiful view. Great service provided by Mr. Ankit Manocha during our short but extremely comfortable stay. He made sure that we felt at home and had a pleasant stay.

Date of stay: January 2021
Trip type: Travelled as a couple
Thank Navigate31998610
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samir Jilani, General Manager at ITC Mughal, Agra- a Luxury Collection Hotel, responded to this reviewResponded 28 January 2021

Dear Guest,

Namaskar !!

At the outset, I would like to take this opportunity to thank you for choosing ITC Mughal – A Luxury Collection Resort & Spa, Agra.

We are indeed delighted to know that the services rendered were up to your expectations.
It is comments such as yours that inspire us to strive for greater heights of excellence in our "Quest for Quality"

Your appreciation has been conveyed to Ankit & the front desk team and I am sure that your recommendation will go a long way in encouraging them.

We value your patronage and look forward to your continued support.

Responsibly yours,

SAMIR JILANI
GENERAL MANAGER

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 January 2021

Its amazing property and we always come back to this place. The staff is just call away and are always ready to help.
I would recommend people to stay here and experience themselves.
People are extremely proactive.

Date of stay: January 2021
    • Sleep Quality
    • Cleanliness
    • Service
Thank monika2407
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samir Jilani, General Manager at ITC Mughal, Agra- a Luxury Collection Hotel, responded to this reviewResponded 28 January 2021

Dear Guest,

Namaskar !!

At the outset, I would like to take this opportunity to thank you for choosing ITC Mughal – A Luxury Collection Resort & Spa, Agra.

We are indeed delighted to know that the services rendered were up to your expectations.
It is comments such as yours that inspire us to strive for greater heights of excellence in our "Quest for Quality"

Your appreciation has been conveyed to the team and I am sure that your recommendation will go a long way in encouraging them.

We value your patronage and look forward to your continued support.

Responsibly yours,


SAMIR JILANI
GENERAL MANAGER

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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