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Reviews (492)
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All reviewstravel deskroom servicewalkable distanceayurvedic massagehot watermulti cuisine restaurantpolite staffclean hotelsouth indian dishescomplimentary breakfast ispleasant stayfood quality is goodrecommend this hotelhotel locatedbotanical gardenssuite roomearly check
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48 - 53 of 492 reviews
Reviewed 3 weeks ago via mobile

Room type and services are very good. food quality is good. Hot and normal water is available for drink and bath both. Hotel is located in middle in ooty and market is in walking distance. Outside seen from room is excellent.Weather is completely changed (cold).

Stayed: June 2018, travelled with family
Thank Chandra S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ootyraj, General Manager at Ponmari Residencyy, responded to this reviewResponded 3 weeks ago

Greetings from Ponmari Residencyy-Ooty!!

Exceeding our guests’ expectations is an achievement in itself and we are delighted to have done the same during your visit. Your warm commendations and applaud for the team has boosted the team’s morale to a new high.

Thank you for penning down the appreciation of our hospitality, culinary spread, strategic location and warm services rendered by the team on this esteemed platform. We are both humbled and motivated to always serve the same excellence to all.

We look forward to welcoming you soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

The room was good
the food was also delicious.It was good
the restaurant service was good as compared to other restaurants
the room service was also good . It was on time .
Mr.pawan kumar Mehrotra
room no . 308

Stayed: June 2018, travelled with family
Thank RUPALI M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ootyraj, General Manager at Ponmari Residencyy, responded to this reviewResponded 3 weeks ago

Greetings from Ponmari Residencyy-Ooty!!

Exceeding our guests’ expectations is an achievement in itself and we are delighted to have done the same during your visit. Your warm commendations and applaud for the team has boosted the team’s morale to a new high.

Thank you for penning down the appreciation of our hospitality, culinary spread, strategic location and warm services rendered by the team on this esteemed platform. We are both humbled and motivated to always serve the same excellence to all.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Food was good also room service is good we have visit again atmosphere is also good we want also suggest to come here again and again my family enjoyed oooty first time so we have enjoye very soon thnk

Stayed: June 2018, travelled with family
Thank varsha s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ootyraj, General Manager at Ponmari Residencyy, responded to this reviewResponded 3 weeks ago

Dear Guest

Thank you for your lovely feedback regarding your visit to Ponmari Residencyy- Ooty. I am delighted to hear that you had a memorable stay with us.

We look forward to welcoming you soon with your friendly and family..

When you decide to visit us next, please email me at gm@ponmariresidency.com and I will be happy to handle the arrangements personally.

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Reviewed 3 weeks ago via mobile

This definitely has to be the worst ever hotel in Ooty.. First of all the price is very very high given the quality of the rooms.. The heaters doesn't work.. The staffs are very uncooperative.. And above all, the rooms stink.. There are way better hotels than these in the city..

Stayed: June 2018, travelled with family
1  Thank sureshjuslikthat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ootyraj, General Manager at Ponmari Residencyy, responded to this reviewResponded 2 weeks ago

Greetings from Ponmari Residencyy ooty!!!!!!

Thank you for reviewing us in Tripadvisor.

You reviewed that the worst hotel in ooty, but if you see allour review in Tripadvisor the guest has given the positive review only ,but at the time of check out or during your stay you did not rise a single complaint and you made a note that the price is very high.

As compared to season and offseason we have reduced our tariff to 38% les and even it is published in our website.

We have checked all our guest check in details and we felt this booking in name
Mr.Sureshjustlikthat is not booked in our hotel and the guest may wrongly posted in our Tripadvisor review centre.

Regarding hot water we have diesel boiler and solar system where the hot water is centralised for the guest rooms.

We maintain the rooms very clean and tidy and if you notice in Tripadvisor reviews by the guest they have given positive feedback only.

If the guest stayed with us let him give his check in and check out dates to the mobile number 9600003448 and we will check and find what happend during his stay.

Thank you and hope to get the details from the guest.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Good and nice,nice food,good location near to all needs and environment is also good.children enjoyed the room stay.nice and safe place.Food taste need to be a little improved.
Room no 302 MD Shajehuddin siddiqui.

Stayed: June 2018, travelled with family
Thank shajehuddin s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ootyraj, General Manager at Ponmari Residencyy, responded to this reviewResponded 3 weeks ago

Dear Guest,

We would like to thank you for Choosing Ponmari Residencyy for your recent trip to Ooty. We are glad to learn that our Service & staff members have met your expectations.

Regarding the food part we have already spoken to our Chef and we will maintain the food standard.

When you come next time, we look to exceed your expectations with our uncompromising service.


We will be glad to host you again & look forward to welcome you again to our Property in near future.

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