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luxurytraveller_9
New Delhi, India

Poor service and a blotch on the Hilton brand

2.0 of 5 bubblesReviewed 31 Jul 2024via mobile
Overall everything at the hotel was ok with a 4 star standard service but the lack of awareness of hospitality of the team shocked me. If it was a small city in India I would understand a dearth of talent but not in Bengaluru. Housekeeping staff entered my room without knocking while I was in the toilet and then when I walked out they said they thought they forgot their bin in the room while cleaning, my bag was open but luckily this far haven’t noticed anything missing, when using the showers in the fitness center which were dirty and not cleaned response was we cannot clean as so many people come here. Really shocked and disappointed by these instances.
Date of stay: July 2024
Trip type: Travelled on business
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Dhruv Sharma, Marketing at Hilton Garden Inn Bengaluru Embassy Manyata Business Park, responded to this review
Responded 31 Jul 2024
Dear luxurytraveller_9,

Thank you for taking the time to share your thoughts with us.
We appreciate your feedback as we strive towards continued improvement and rest assured that the matter will be investigated. We would like to assure you that we will review your feedback with the concerned departments, to see which areas we could improve and implement corrective measures where needed.
We sincerely hope that we get another opportunity to serve you!

Kind Regards,
Manish Garg
General Manager
Hilton and Hilton Garden Inn Bengaluru Embassy Manyata Business Park
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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22 - 27 of 1 295 reviews
Reviewed 30 July 2024

It was wonderful experience in Hilton and really appreciate the service of staff Kiran as well. Dishes are really good especially the mutton curry. Good collection of desserts as well. Thank you so much Hilton for the awesome dinner and wonder service by the staff especially Kiran

Date of stay: July 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Global823783
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dhruv Sharma, Marketing at Hilton Garden Inn Bengaluru Embassy Manyata Business Park, responded to this reviewResponded 31 July 2024

Dear Global823783,

Thank you for the wonderful 5* review! It's great to know that you had an unforgettable stay.
We enjoyed reading all of the positive comments you have provided and would like to thank you for sharing your impressions of your experience at Hilton and Hilton Garden Inn Bengaluru Embassy Manyata Business Park. We completely agree, Kiran is truly a gem to have on our team!

It was a pleasure having you with us, and we look forward to welcoming you again in the near future.

Kind Regards,
Manish Garg
General Manager
Hilton and Hilton Garden Inn Bengaluru Embassy Manyata Business Park

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2024

The Buffet is perfect, My Husband and I Enjoyed the food. The choices of cheese were good, the starters and the deserts were way too good. The salads were well placed and options were plenty, the ambience is lovely also the service. Everything about Hilton is class.

Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Trip05290320976
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dhruv Sharma, Marketing at Hilton Garden Inn Bengaluru Embassy Manyata Business Park, responded to this reviewResponded 29 July 2024

Dear Trip05290320976,

We are thrilled to hear that you had such a positive experience during your stay with us and appreciate your 5* rating. We're honored to have had the opportunity to serve you, and we hope to have the chance to do so again in the future!

Kind Regards,
Manish Garg
General Manager
Hilton and Hilton Garden Inn Bengaluru Embassy Manyata Business Park

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2024

The hotel is so good! It’s very comfortable!! It has a great service room. The clean is perfect and I had an opportunity to know Sangram that he does his work very well. Besides of this, all restaurant team is so gentle! I always feel very well here. The breakfast is delicious!

Date of stay: July 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank J0elmaD
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dhruv Sharma, Marketing at Hilton Garden Inn Bengaluru Embassy Manyata Business Park, responded to this reviewResponded 26 July 2024

Dear J0elmaD,

Thank you for the wonderful 5* review! It's great to know that you had an unforgettable stay.
We enjoyed reading all of the positive comments you have provided and would like to thank you for sharing your impressions of your experience at Hilton and Hilton Garden Inn Bengaluru Embassy Manyata Business Park. We completely agree, Sangramis truly a gem to have on our team!

It was a pleasure having you with us, and we look forward to welcoming you again in the near future!

Kind Regards,
Manish Garg
General Manager
Hilton and Hilton Garden Inn Bengaluru Embassy Manyata Business Park

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2024

Visited the F5 restaurant for daughter‘s birthday dinner. Food was lip smacking and the service by Romila was top notch. Pleasant ambience with amazing food and service makes this a must visit place. Will definitely be visiting this place again.

Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Thank Saji M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dhruv Sharma, Marketing at Hilton Garden Inn Bengaluru Embassy Manyata Business Park, responded to this reviewResponded 25 July 2024

Dear sajirm2016,

We are truly heartened to receive your generous review of Hilton and Hilton Garden Inn Bengaluru Embassy Manyata Business Park. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after.Our team take great joy in delivering a superior service to all of our valued guests and we are heartened to know that Romila has hit the mark for you.
We look forward to having you with us again in the near future!

Kind Regards,
Manish Garg
General Manager
Hilton and Hilton Garden Inn Bengaluru Embassy Manyata Business Park

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2024

excellent service by housekeeing department staff Hamdhan and garlapati. Very good sevice my hotel management and timely service available. highly recommended. Whenever you visit Bangalore, I would recommend to visit hotel Hilton Garden My business Park.

Date of stay: July 2024
Trip type: Travelled on business
Thank Roving45428594547
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dhruv Sharma, Marketing at Hilton Garden Inn Bengaluru Embassy Manyata Business Park, responded to this reviewResponded 22 July 2024

Dear Roving45428594547,

Thank you for the wonderful 5-star review! It's great to know that you had an unforgettable stay.
We enjoyed reading all of the positive comments you have provided and would like to thank you for sharing your impressions of your experience at our hotel. Our team take great joy in delivering a superior service to all of our valued guests and we are heartened to know that Hamdhan and Garlapati has hit the mark for you.

It was a pleasure having you with us, and we look forward to welcoming you again in the near future.

Kind Regards,
Manish Garg
General Manager
Hilton and Hilton Garden Inn Bengaluru Embassy Manyata Business Park

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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