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All reviews hill top taj property infinity pool latitude restaurant wah taj hill overlooking premium indulgence room jade dragon taj standards taj group main building duty manager in room dining tulip garden beautiful property panoramic view excellent view
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Reviewed 4 weeks ago

I am not going to speak about the location and the aesthetics of the property, they were top notch and expected of a Taj property. I want to speak about the people who made our stay extremely memorable.I had written an email to Taj mentioning the names of some of their staff members who made this stay so wonderful - I'd like to share that Ishfaq (restaurant) - A warm and lovable waitor who has great attention for detail. He really knows how to make people feel welcome. He prepared elaborate table set ups for us , a beautiful bon fire and entertained us with his stories. He's a gem to the property. I hope his hospitality will take him far in his career. Nisaar (driver) - An absolute delight, his patience is his biggest asset, he took us everywhere, all at our convenience...Not once did he say no to us without trying. He has an eye for the best shops in Srinagar, his experience shows. He treated us like family, we are grateful to him for his service. I hope tourists meet more people like him. We found a friend and guide in him. Mohammed Iqbal (Buggy driver) - Always a smiling face, he was a great help in taking my grand mother back and fourth. Reliable person who was sensitive to an elderly person being around the property.Jaswant Singh (At the gate) - Extreme care shown towards my grandmother. He was always available to escort her from the stairs and not once did we need to call him to do so. His smiling face and ever ready hospitality was a great help to my 80 year old grand mother.Shabir (Housekeeping) - We gave him a bit of a puzzle, and that was to open a bottle of eye drops, all of us had been trying to open the bottle for three hours but failed. He was kind enough to find a way of doing it for us, hook or by crook. His commitment to guests is endearing. Mudasir (Manager, concierge) - He never said no to all our off beat sight seeing demands. A trustworthy person who is organised and invested in making our sight seeing of Kashmir wonderful. Great person to talk to and plan with. His efforts really paid off. His worry for our safety during a troubled time in Kashmir, we are grateful for. Alamgeer (restaurant) - Another asset to the hotel, always on his feet, quick and prompt to serve us small small things in between orders. Glad to have been served by him. The reason I state the names of these people because I don't remember a single time that we made a demand and they didn't fulfil it. They treated us like Kings and Queens.

  • Stayed: October 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Taj Hotels & Resorts
Thank Palak1791
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VBT T, Director of Sales at Vivanta Dal View, responded to this reviewResponded 4 weeks ago

Thank you for your review , we are glad that you enjoyed the stay and hospitality at Vivanta Dalview. We will communicate the messages to respective team members mentioned in your feedback We look forward to having you stay with us in future. Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2018 via mobile

The location of this hotel is just super. The views of Dall lake is breathtaking. It is located on a top hill. The rooms are like little cabins located out side the reception area and restaurants but they are a little walk away. The rooms although are big with big bathrooms and a lot oh storage. They need a little uplifting. The breakfast at the restaurant was ok and the staff ery helpful but the varieties were limited. All in all we had a pleasant stay.

Stayed: September 2018, travelled with friends
Thank Munira S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VBT T, Director of Sales at Vivanta Dal View, responded to this reviewResponded 4 weeks ago

Thank you for your review , we are glad that you enjoyed the stay and hospitality at Vivanta Dalview. We look forward to having you stay with us in future. Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2018

My wife and i stayed at this magnificent hotel for three days and it was truely an unforgettable experience. Picturous location, the most courteous staff, excellent room and the food...we thoroughly enjoyed our breakfast; the buffet breakfast had a wide variety of choices and everything was absolutely delicious. The restaurant staff presented excellent hospitality and was courteous and kind enough to prepare the breakfast as per our liking. I truely appreciate the efforts and given a chance i would love to come back in the near future

  • Stayed: October 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Taj Hotels & Resorts
Thank ankit b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VBT T, Director of Sales at Vivanta Dal View, responded to this reviewResponded 4 weeks ago

Thank you for your review , we are glad that you enjoyed the stay and hospitality at Vivanta Dalview. We look forward to having you stay with us in future. Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2018 via mobile

What a beautiful hotel located on a hill top! The view of Dal lake and the mountains from the cosy balcony are breathtaking! Blown away to see the apple tree in the vicinity! Almost every space within the property was filled with blossoming flowers! The autumn chill was there in the morning and evening but the weather was sunny all through and full moon was there during our stay!

The room was spacious and well appointed equipped with all modern amenities! The bathroom with rain shower and bathtub was nice! It was such a big bathroom that you can play cricket within !
We had a great sleep on the comfy and clean beds!
The 24 hour coffee shop was a great place both indoors and outdoors! Breakfast was elaborate and we could order almost anything and it was served with prompt ease! We had a bonfire exclusively for us and it was a terrific experience under the cool night sky to taste foods in Kashmiri wazwan Style! There was only one restaurant there and it was lively always!

Overall the ambiance was superb with an opulent lobby, spa, gym , souvenir shops and what not!

The general manager Mr Tomar, Abhishek , Nayeem and his smiling team extended all helps possible under the earth to make our stay comfortable!

Recommended for everyone and love to come back again! One of the best Taj Property which literally offers Paradise!

Stayed: September 2018, travelled as a couple
Thank gopallahiri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VBT T, Director of Sales at Vivanta Dal View, responded to this reviewResponded 4 weeks ago

Thank you for your review , we are glad that you enjoyed the stay and hospitality at Vivanta Dalview. We look forward to having you stay with us in future. Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 October 2018 via mobile

We booked the premium indulgence room for 3 nights. I requested for a room with balcony with a view of dal lake. We reached in the morning. Front desk made us wait informing that room is not ready and they have handpicked a room as per my request. After about an hour we were given room 1212. The room was spacious; just that two huge trees blocked the entire view of dal lake. Wonder if this is what handpicked means! Anyways, this was just the beginning. Just as we were settling down, our came a spider crawling from under the pillow on the bed. That was scary!! Sorry taj, we understand that running a hotel at this altitude is not easy but spider in bed is unacceptable! The bathroom was big but the bath tub was useless. The water for bathtub was hardly warm and the attached shower in the tub refused to work. Open the tap in the bath tub and water fell on the exit button instead of the tub. Seems the tub was just a show and not for use! Moving to breakfast, on all three mornings, there was no one to get us a table, offer water and get us our food. Orders placed were hardly remembered and we had to give multiple reminders! No one would bother to even ask for coffee. The staff is completely disoriented and carries a fake smile. The hotel is located up a hill but the staff and management has dumped their broken furniture, golf carts etc near the entrance to make it shoddy! Not expected from Taj! Interestingly on our day of checkin, we asked the guy at the reception about any good market for shopping. The reply was - taj does not recommend any market!!! If I needed a recommendation from taj I would not have travelled all the way to Srinagar and ask that gentleman. 3 nights for INR60k. All went down the drain. Have stayed in taj properties in other locations on many occasions but the experience has never been this bad. Extremely poor. Wake up Tata’s- never again this property, never again taj!

Stayed: October 2018, travelled as a couple
Thank GKR268
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VBT T, Director of Sales at Vivanta Dal View, responded to this reviewResponded 9 October 2018

Thank you for your review , it is very unfortunate to hear the discomfort you had to face during your recent visit. We will certainly look into these issues and get concerned areas rectified . Our sincere apologies from team Srinagar for the inconvenience caused , though we make all efforts to ensure guest comfort but such incidents make us aware about our shortcomings and areas of improvement. We would be glad if we can do anything to make your next trip more memorable at Srinagar . Best Regards

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