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Reviewed 3 weeks ago

if you need a big depresion just go in holiday to this ressort. i cant describe the misery from the rooms, all furniture is very, very old, furniture without lake, without paint, gray and miserable sheets and pestilential stench of sewage.
the meal is very poor, the same kind of food every day, don't have cooks, there is no fruit on the table, there's nothing that will think of. the only good thing is the friendly staff, excepting this DONT GO THERE !!!!!

Room Tip: not the case
  • Stayed: June 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
2  Thank Radu_Manaila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Makadi Palace T, Guest Relations Manager at The Makadi Palace Hotel, responded to this reviewResponded 3 weeks ago


Dear Radu_Manaila

Thank you for your review of the Makadi Palace.
Although your comments are not consistent with other reviews, we appreciate and thank you for your feedback. We take all guests comments seriously, and your feedback is important to us, as we are continually working to improve and enhance our services and facilities to meet all of our guest’s expectations. Pleased be assured that your comments have been passed to the relevant Department’s for them to investigate and action appropriately.

Kind regards,
Peggy
Guest Relation

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Reviewed 3 weeks ago

Just had a lovely holiday at the Makadi Palace , our room was very quiet. Although a bit bigger hotel than we are used to it was very nice. Lots of restaurants to choose from, we were limited because of my food intolerances but did find one that catered for that. We would have given a 5* but for the problem with sunbeds. Predominantly German guests of which we met and managed to communicate with a few nice people, unfortunately there was many selfish people who would but towels on sunbeds before 7 a.m then go to the beach for the day comeing back around 3p.m. In this time although the hotel say in their information that " any bed left unattended for more than 1 hour, towels and personal possessions would be removed." no one removed any, we saw other guests some with children sitting on the floor or on steps with no shade all the time there were 6 beds round our pool with towels on for up to 7 hours. This situation really needs addressing , some guest are very selfish, 2 beds by the pool and 2 beds at the beach not fair. All said and done we had an enjoyable holiday, so much so we got back early Thursday 21st , already booked for next year.

Stayed: June 2018
2  Thank AnneCannock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Makadi Palace T, Guest Relations Manager at The Makadi Palace Hotel, responded to this reviewResponded 3 weeks ago

Dear AnneCannock

Thank you very much for taking the time to review the Makadi Palace, and sharing your holiday experience. We are very pleased to hear that you enjoyed your stay with us and that our hotel, facilities, services, and the hospitality of our staff fulfilled your holiday expectations. I will ensure that your very kind words are passed onto all of the Makadi Palace team, who all work very hard to ensure that our guests have an enjoyable and memorable stay with us. We all look forward to welcoming and seeing you again very soon.

Warm regards,
Peggy
Guest Relation

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Reviewed 4 weeks ago via mobile

After going to makadi grand 12 years ago, 11 years ago to The Palace, 5 years ago tothe makadi Spa we returned to the Palace. Great relaxing holiday, yes rooms are a bit tired but it’s clean and we had no complaints. All areas are cleaned everyday , all day long including a night shift. Enjoyed the restaurants and especially the pools as it is SO hot at the most moment. Will return for more makadi palace

Stayed: June 2018, travelled as a couple
3  Thank debbi45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Makadi Palace T, Guest Relations Manager at The Makadi Palace Hotel, responded to this reviewResponded 3 weeks ago

Dear debbi45

Thank you very much for taking the time to review the Makadi Palace, and sharing your holiday experience. We are very pleased to hear that you enjoyed your stay with us and that our hotel, facilities, services, and the hospitality of our staff fulfilled your holiday expectations. I will ensure that your very kind words are passed onto all of the Makadi Palace team, who all work very hard to ensure that our guests have an enjoyable and memorable stay with us. We all look forward to welcoming and seeing you again very soon.

Warm regards,
Peggy
Guest Relation

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

A very good hotel. Great food and friendly staff. Good cleaning and good service. Magical place that gives body and soul harmony. I will ABSOLUTELY go back again. There is nothing to complain about.Close to the ocean that has amazing snorkeling opportunities. / Jenny

Stayed: June 2018, travelled with family
2  Thank jennymV5420AV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Makadi Palace T, Guest Relations Manager at The Makadi Palace Hotel, responded to this reviewResponded 3 weeks ago

Dear jennymV5420AV

Thank you very much for taking the time to review the Makadi Palace, and sharing your holiday experience. We are very pleased to hear that you enjoyed your stay with us and that our hotel, facilities, services, and the hospitality of our staff fulfilled your holiday expectations. I will ensure that your very kind words are passed onto all of the Makadi Palace team, who all work very hard to ensure that our guests have an enjoyable and memorable stay with us. We all look forward to welcoming and seeing you again very soon.

Warm regards,
Peggy
Guest Relation

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

I have stayed at this Hotel constantly since 2005. Whilst certain items like more sunbeds and new TV's are still a small issue the overall experience is simply marvellous. Guest relations, with Victoria in particular, can never do enough for you. Food and beverage are run extremely efficiently by Hateem and Abdallah who go out of their way to make your holiday an unforgettable experience. In fact all staff are so pleasant it is hard to find fault. The food has definitely reached new levels and there are so many restaurants to choose from. I can thoroughly recommend this hotel to anyone

  • Stayed: June 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
4  Thank robert r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Makadi Palace T, Guest Relations Manager at The Makadi Palace Hotel, responded to this reviewResponded 3 weeks ago

Dear robert r

Thank you very much for taking the time to review the Makadi Palace, and sharing your holiday experience. We are very pleased to hear that you enjoyed your stay with us and that our hotel, facilities, services, and the hospitality of our staff fulfilled your holiday expectations. I will ensure that your very kind words are passed onto all of the Makadi Palace team, who all work very hard to ensure that our guests have an enjoyable and memorable stay with us. We all look forward to welcoming and seeing you again very soon.

Warm regards,
Peggy
Guest Relation

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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