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Reviewed 24 June 2018 via mobile

We spent 2 weeks at Serenity Fun City. We arrived late at night and upon our arrival we were greeted by friendly reception staff with a drink and information about the hotel (the best bit was the fair grounds rides were free for our 4 year old daughter between 7-9pm which changed upon eid falling half way through our stay and it changed to 6-8pm). The water slides were all open from 10am until 1pm then 2.30pm until we left which was usually 4.30pm this included the adult section and the kids section of the water park. I would recommend this hotel to friends and family as the staff are really friendly and will do almost anything to make your trip enjoyable. The towel art which our cleaner left us was very imaginative and clever. The animation team are great and very engaging especially Maddog and Lera. The food was a little repetitive but there was a massive variety and choice of food. All in all I would recommend this hotel to anyone who wants consistent weather between 35 and 42 degrees every day and families with kids as the water park is huge and the slides are great fun.

Stayed: June 2018, travelled with family
6  Thank Daniel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, guest relation at Serenity Fun City, responded to this reviewResponded 6 July 2018

Dear Daniel,

Thank you for taking the time to post your review on the Trip Advisor.

We were happy to know that you were satisfied with the resort’s services and facilities and that our team members have managed to meet your expectations in regards to the service delivered.

We put a lot of effort in to maintain the highest standards of service our guests would expect from our hotels and we do appreciate your kind recognition.

We will be looking forward to welcoming you back to Serenity Fun City Hotel again soon.

Kind Regards

Maria,
Guest Relations
Serenity Fun City

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2018 via mobile

We all enjoyed the place. Full of kids activities and adults entertainment. The stuff were very friendly although the hotel was so busy. The food was great. We couldn’t get enough from it. Looking forward to coming again for sure

Stayed: June 2018, travelled with family
1  Thank Sarah A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Guest Relations Manager at Serenity Fun City, responded to this reviewResponded 25 June 2018

Dear Ms. Sarah,

We would like to thank you for expressing your opinion concerning your recent holiday with us in our sunny report, we are being thankful for your comments concerning our hotel’s facilities and great Animation team.

We do always go above and beyond to guarantee our esteemed guests memorable vacation.

We look forward to hosting you again in the future.

With best regards,
Kathy
Guest Relations Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2018

Everything was very good and nice,all workers work for your happiness but in the room the Refrigerator and air conditioner not working ,furniture is very basic and old,it was the only thing not 5 stars in the resort

Room Tip: Refrigerator and air conditioner not working ,furniture is very basic and old,it was the only thing not 5 stars in the resort
Stayed: June 2018, travelled with family
Review collected in partnership with this hotel
4  Thank nelly m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, guest relation at Serenity Fun City, responded to this reviewResponded 6 July 2018

Dear Nelly,
Thank you for spending your vacation with us and for taking the time to share your feedback about your stay.
The opinion of every customer is important to us and we always keep analyzing comments and suggestions from our guests to improve our services and facilities.
We are very happy that overall you had a lovely stay in our hotel but we will definitely work on all your comments to further improve our hotel.
Thank you once again for your comments and we look forward to meeting you again in the future.
Kind regards,
Maria,
Guest Relations
Serenity Fun City

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2018

The best place for families for entertainment and relaxing, wonderful aqua park and very rich open buffet, snakes meals and soft drinks are everywhere, very polite and helpful team.
They have also a daily entertainment programs for kids and adults.

Room Tip: Deluxe room
Stayed: June 2018, travelled with family
Review collected in partnership with this hotel
1  Thank HishamPepo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Guest Relations Manager at Serenity Fun City, responded to this reviewResponded 25 June 2018

Dear Valued Guests,

Thank you very much for sharing your feedback on your recent holiday here with us at Serenity, we are being delighted with your comments concerning our hotel’s delicious food and our great staff members.

We do appreciate your kind words, needless to mention our both staff and management do the best and hardest to guarantee our esteemed guests a most comfortable stay.

We do look forward to welcoming you back again very soon.

With best regards,
Kathy
Guest Relations Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2018 via mobile

I had a short stay there with my kids, the hotel is very nice, highly recommended, provides lots of activities & games for kids, food is also very tasty .. I really enjoyed my stay there & don’t have any negative points regarding my stay ..

Stayed: May 2018, travelled with family
2  Thank Dahlia Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Guest Relations Manager at Serenity Fun City, responded to this reviewResponded 23 June 2018

Dear Dahlia,

We would like to personally reply to thank you for sharing your feedback on Tripadvisor.

It gives us great pleasure the read that you enjoyed your stay at Serenity Fun City and that you would highly recommend us.

It was a pleasure to meet you and we hope you will return soon.

We always remain at your service.

Kind regards,

Natalie Kennedy
Guest Relations
Serenity Fun City

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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