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Reviewed 30 January 2018

One of the best resorts in Hurgada. I did not believe that all these facilities are available. Moreover all the staff were very friendly and helpful.. Thanks Serenity really I enjoyed my stay I even extended my stay for an additional night.

Room tip: A family room with pool view
Date of stay: January 2018
Trip type: Travelled with family
Review collected in partnership with this hotel
1  Thank Mohamed E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Guest Relations Manager at Serenity Fun City, responded to this reviewResponded 31 January 2018

Dear Mohamed,

Thank you for choosing the Serenity Fun City Resort and for taking the time to post your kind and helpful review.

We are so happy to know that you were satisfied with the resort’s services and facilities and that our team members have managed to meet your expectations in regards to the service delivered.

As a hotel, we are always striving to ensure the highest level of service is being provided at all times and for all of our guests.

We will be looking forward to hopefully welcoming you back at Serenity Fun City again soon.

Kind Regards,

Natalie Kennedy
Guest Relations
Serenity Fun City

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 January 2018 via mobile

It was fantastic vacation at one of the best hotels ever, thanks for everyone from the team, specially Mr. Sherif Sabry, restaurants team, animation team and the reception team. Proud to have such hotel in Egypt this

Date of stay: January 2018
Trip type: Travelled with family
Thank Ossama R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Guest Relations Manager at Serenity Fun City, responded to this reviewResponded 31 January 2018

Dear Ossama,

We would like to personally reply and thank you for taking the time to share your impression about our hotel.

We were delighted to read your kind comments about our teams in various departments. Such encouraging comments are very rewarding for our staff. We put a lot of effort in to maintain the highest standards of service our guests would expect from our hotels.

Once again thank you and we look forward to hopefully greeting you here again at Serenity Fun City.

Kind Regards,

Natalie Kennedy
Guest Relations
Serenity Fun City

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 January 2018

It was a good and rapid check in
The room was clean and comfortable
The food was very tasty and good variety
The aqua and Luna park was good
The staff was very cooperative
The kid's club girl was nice
The beach is good
Overall was excellent

Date of stay: January 2018
Trip type: Travelled with family
Review collected in partnership with this hotel
1  Thank MustafaGhoneim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Guest Relations Manager at Serenity Fun City, responded to this reviewResponded 30 January 2018

Dear Mustafa,

Thank you for taking the time to post your review on TripAdvisor. We are happy to know that you were satisfied with the resort’s services and facilities and that our team members have managed to meet your expectations in regards to the service delivered.

We put on a lot of effort to maintain the highest standards of service our guests would expect from our hotels and we do appreciate your kind recognition.

We will be looking forward to hopefully welcoming you back to Serenity Fun City Hotel again soon.

Kind Regards,

Natalie Kennedy
Guest Relations
Serenity Fun City

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 January 2018

We stayed here for a week with family and it was wonderful. Hotel was clean and beautiful. Every staff member was happy and smiled every time. I really want to thanks, animation team, they were just amazing. I loved everything that they did, they were so positive and happy all the time.

Food was great, but the choice of breakfast could change a little bit, even over a day.
Waterpark had warm water, different pools and slides. I really liked that when slides weren't working then people can swim in those pools.

Date of stay: January 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank lisetheangelika
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Guest Relations Manager at Serenity Fun City, responded to this reviewResponded 29 January 2018

Dear Ms. Lisethe,

It was such a pleasure to host you on your most recent visit to Serenity Fun City. It was a delight to read that you had enjoyed your stay with us and we would like to take this opportunity to thank you for the time you have taken to write your review.

Please do kindly be assured all of your comments have been passed onto the management for the necessary action.

It would be an honor to welcome you back in the near future.
Kindest Regards,

Teri Pearson
Guest Relation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 January 2018 via mobile

Spend an amazing 2 weeks here with my family and friends, i reccommend to come here with your family!! What i really liked were the programs and the shows and the activitys such as football with one of the Animators named feliX who was the best player at darts, we also were the best in the couple show and we won the evening show. Its was very good and the dancing show and the comedy show were very entertaining.

Date of stay: January 2018
Trip type: Travelled with family
2  Thank Tomas Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Guest Relations Manager at Serenity Fun City, responded to this reviewResponded 29 January 2018

Dear Mr. Tomas,

We would like to take this opportunity to thank you for the time you have taken to write your review regarding your most recent stay with us in Serenity Fun City.

It was a pleasure to host you and your friends and family on your special vacation. It is a delight to read that you had enjoyed your stay with us and I would like to assure you that all of your comments have been passed onto the management team. Without these comments we would not be able to ensure that we are always providing the highest level of service.

We do hope we have the honor of welcoming you back in the near future.

Kindest Regards,
Teri Pearson
Guest Relation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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