We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (1 529)
Filter reviews
1 529 results
Traveller rating
1 125
233
81
44
46
Traveller type
Time of year
LanguageAll languages
More languages
1 125
233
81
44
46
Show reviews that mention
All reviews luna park fun fair animation team sister hotel water slides family holiday all ages beach hotel kids and adults special thanks life guards great holiday guest relations family room hot dogs amazing hotel main restaurant
Filter
Updating list...
592 - 597 of 1 529 reviews
Reviewed 24 December 2017 via mobile

In all fairness the hotel was not all bad. The reception desk staff and those at the restaurants and the cleaners were exceptionally polite and helpful. The food was lovely and their a la care restaurants were nice. But the hotel facilities, their taxi service and their holiday representative and the tourers selling excursions were so awful that I can't recommend this hotel again.

We noticed that the fair rides were not open everyday, this started opening up towards the end of our holiday
There were not any entertainers until after the children's bedtime which was disappointing.

Their WiFi is awful. There is none in the rooms and only the lobby area which was extremely far from our room (a 10 minute walk!). No WiFi on the pool and restaurants.

We complained 4 days in a row that our AC was not working,they provided 1 fan for our family room on the third day. They tried to fix it but it never worked. They never offered a different room which we would have expected especially given how warm it was.

The taxi service and the man who runs it was so unbelievablly rude. The hotel referred us to him to help us try to hire a car and he was unwilling to help and instead he was exceptionally patronising. Towards the end he refused to speak to me and only spike with my husband. He literally brushed me away. We eventually found a car hiring service but we wasted a day doing this, this is something a 5 star resort should assist with. We had to do it all ourselves with their limited WiFi connection and speaking limited Arabic to someone

Driving in Egypt was really easy, it is scary around sheraton road in the evenings, but we managed with kids. It was exceptionally cheaper than their taxi service

On one occasion, one of their taxi drivers dropped us off at a side street to sheraton Road in some alley way, convincing us to shop from his friends shop! We were two women with 3 toddlers in a dangerous part of the city and the taxi guy started driving off until I beckoned at him. I was extremely angry as it was about a 30 minute walk with these kids and two pushchairs from the main centre. Why the taxi driver thought this was acceptable is beyond me. I was highly disappointed and I would not recommend their services. The hotel should investigate this.

Unfortunately we won't be going back there again. When we left we realised we weren't the only guests who had similar complaints. Sorry but there needs to be a lot more improvements.

Stayed: December 2017, travelled with family
1  Thank sama624
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, General Manager at Serenity Fun City, responded to this reviewResponded 26 December 2017

Dear Guest,
thank you very much for your review and for having stayed in our hotel in the first place.

we are very much concerned about your comments and we understand your disappointment. I would like to investigate the mentioned incident to find out what went wrong and take the necessary actions that guarantee it won't reoccur in the future.

So I will be very thankful if you could take few minutes to write some more details on your comments on sherif.sabry@serenityhotelsegypt com

Finally, although your stay with us did not meet your expectation, we do hope it will not deter you from considering another visit to either of our two hotels.

Thank you and best regards

Sherif Sabry
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 December 2017 via mobile

Just arrived from our vacation to Egypt and we already miss it so much!
If you are looking to go to Egypt, look no more, Serenity Fun City is the place to go!
Starting with it’s great location in Makadi Bay, this resort has the best place to go snorkeling or scuba diving, as the beach of the resort has a pontoon bridge that takes you to the place where the water is about 30m deep, the coral reef is extremely rich there, as you can see in one of the photos I attached.
The resort itself is very well maintained by gardeners and other workers on a daily basis, so it looks very pretty.
The staff, waiters, bartenders, doormen, receptionists and managers are all very kind, friendly and polite, always greeting with giving a warm smile on their faces.
Our room was always tidy thanks to our great housekeeper Azam (hopefully I didn’t misspelt it).
The food is diverse, always having things to choose from! Also there is a variety of sweets for the ones like me with a sweet tooth.
Last but not least, the highlight of our holiday, and as we believe the highlight of this resort, the ANIMATION TEAM! Hats off to these amazing guys (Rashedy, Mado, Anna, Momo, are just a few to mention) who work tirelessly to keep the entertainment always alive there.
Overall, our holiday to Egypt was incredibly beautiful.
Thank you Serenity Fun City.

Stayed: December 2017, travelled as a couple
3  Thank gratielag2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Guest Relations Manager at Serenity Fun City, responded to this reviewResponded 22 December 2017

Dear Gratiela,

Thank you a lot for picking the time and sharing a detailed review on your third vacation at Serenity Fun City, we would like to seize this opportunity and thank you for the abundance of warmest comments.

We are always at your disposal to provide you an exclusive treatment and guarantee you a most memorable holiday experience.

We look forward to welcoming you back and please always consider our Serenity hotels your second home.

Kind regards,
Kathy
Guest Relations Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 December 2017 via mobile

An immaculate site well worth the journey. A real hidden gem. We were delighted from the moment we checked in until our sad departure. The hotel and facilities are well looked after and spotlessly clean.

We found the bar staff and catering team were very accommodating although a little enthusiastic for us to leave the buffet restaurant promptly.

The animation and entertainment team were passionate and had boundless energy (clearly on a modest budget) but were bright eyed and bushy tailed 24 hours a day which was very encouraging.

The senior management team and management staff were clearly visible and mingled amongst their colleagues and staff at all times enabling us good access to request anything we might need.

We would highly recommend this place to couples and particularly to families looking for a good family holiday away. You will be well looked after, made to feel unique and special and enjoy a beautiful resort. We have already booked to go back with all of our children and cannot wait until February.

Stayed: December 2017, travelled as a couple
1  Thank fifi_stevens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Guest Relations Manager at Serenity Fun City, responded to this reviewResponded 22 December 2017

Dear Valued Guests,

Thank you very much indeed for sharing your feedback on your holiday here with us at Serenity, we are being remarkably thankful for your beautiful comments concerning our team members and Animation team.

We are always striving to fully satisfy and impress our guests from the very first till the last day. The vacation opinions of our valuable guests are always at the top of the importance scale for us.

We look forward to welcoming you back soon.

Kind regards,
Kathy
Guest Relations Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 December 2017 via mobile

This hotel really exceeded my expectations. The rooms are very spacious and for a family of 3 kids and 2 adults more than enough room plus balcony or bit of garden. Excellent food in main restaurant which is differ3nt everyday although some things remain same for kids etc. Choise of eating at 2 a la carte restaurant is very good as you get served high quality food (not tried) but family did and was very happy. Cleaning service is of high quality and spotless. We stayed at the aqua pool and luna most day lounging and letting the kids play which they thoroughly enjouyed and slides are perfectl for all ages and well maintained. Pools are heated but not all which was a little dissapointing (lazy river). The hotel is part of 2 resorts, one with a beach and one with all the kida stuff but all guests are invited to use both facilities and there is even a small bus that brings you to the beach is you are lazy. Entertainment was very good and there is something almost from 11 am till midnight. Kids club very good and well educated western staff to keep communication with kids easy. There is a fun park too with rides for a small contribution with amazing rides (very happy adults too). Staff are really friendly and helpfull. Most visitors were brits, germans, dutch and some easter euro. There is a pharmacy too which we found to be amazin as we ran out of pampers. Overall excellent and returning in hopefully soon.

Stayed: December 2017, travelled with family
4  Thank Galed A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Guest Relations Manager at Serenity Fun City, responded to this reviewResponded 22 December 2017

Dear Valued Guests,

We are being thankful that you picked the time and posted a review on your vacation here with us at Serenity, we would like to take this very opportunity and express our gratitude for all your comments.

We are always there at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you an unforgettable stay.

We look forward to welcoming you again very soon.

With best regards,
Kathy
Guest Relations Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 December 2017

The best family holiday we have ever been the hotel and staff can’t do enough for u nothing is to much trouble for staff would highly recommend I can’t wait to go back next year thank you to all staff

Stayed: November 2017, travelled with family
Review collected in partnership with this hotel
1  Thank mariaK9328KI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Guest Relations Manager at Serenity Fun City, responded to this reviewResponded 22 December 2017

Dear Maria,

Thank you very much for posting your valuable feedback on your recent stay here with us at Serenity, we are being grateful for you crediting our staff members.

All the efforts we apply always serve to guarantee our guests a most comfortable and memorable stay, therefore the opinion of our esteemed guests is of high importance for us.

We are very much looking forward to your next visit.

Kind regards,
Kathy
Guest Relations Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews