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Reviews (2 458)
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All reviewsanimation teamred flag from the towel hutmain buildinggreat holidaynile cruiselobby areaali babahard workingthe general managerwinter suntwo weekssun loungerscleaned dailycleaned every dayall inclusive packageevening entertainmentsoft drinks
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Reviewed 28 June 2018 via mobile

Great hotel, everyone treats you so nice, the hotel is huge and the food is so nice, the reps speak most languages so can help you with any queries, definitely a 5* hotel, would visit again with my whole family

Stayed: June 2018, travelled as a couple
Thank jwoollam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2018 via mobile

Rooms really nice, cleaned everyday and water added- if we needed more we just called reception and they sent more within minutes.
Gardens really well kept,
Animation team really nice as well as all of the staff fun stuff to do in the day
Trips are really nice to do although we booked them through getyouguide not through reps around the hotel-
Dolphin swimming highly recommended

Food vairied a lot during the holiday

Stayed: June 2018, travelled as a couple
Thank mileskathmiles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 June 2018 via mobile

Of our 7 day stay, ptnr was ill for 4 days & still is on our return.
The cleaning staff, cannot praise enough, room kept spotless (despite being dated), cleaner friendly & lovely.
Jasmine bar staff brilliant despite working conditions, not enough glasses, warm beer, no tonic. Restuarant staff under manned, therefore don't have time to engage, no drinks service, no nothing! Pool bar staff - not enough staff but when more staff avail, no help given, just stood around. Management - a disgrace!!! Too many of them, stood around watching struggling under manned staff & no interest in guests. I went in to al acarte restuarant on my own due to partner being ill, expected some attentiveness but absolutely nothing, had to ask for a drink & walked out before dessert, no interaction whatsoever. Manager didnt even acknowledge me when I walked out past him. Food was mediocre at best but watch out for undercooked meat & fish. Reception staff have a really difficult time due to the number of complaints but don't need to treat everyone as though they are making a complaint - unnecessarily rude at times
One good point - KFC do deliveries!!!

Stayed: June 2018, travelled as a couple
6  Thank Wendy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 June 2018

We booked 2 separate rooms but were advised on arrival that we would be staying in a suite. Not sure of this as we had our 20 year old daughter with us & would have preferred to not be together!! However it consisted of two very large bedrooms, 2 bathrooms & 3 balconies so all fine & decided this was a good option. We did look out onto the main part of the hotel & restaurants but noise was not an issue past 23.00 & was actually great for people watching at all times of day!
The air con in our room was not working ( daughters room worked fine) & we reported this to reception next morning & within half an hour an engineer had fixed it. We also had a leak behind the toilet which we reported & this was also fixed within a couple of hours - not sure when as were at the beach for a while.
The rooms were kept clean & tidy, flowers put in the rooms etc.which was a nice touch. Bathrooms were clean although the grout around the tiles, shower etc was a little haphazard & so made the bathrooms look a bit tired & not as clean as they in fact were.
The buffet restaurant, we thought, was very good. The staff worked incredibly hard keeping the tables cleared & ready for the next guests & were always extremely cheerful & friendly. We found the food to be good at all times with a decent selection to cater for all tastes. Again the staff were fantastic keeping our glasses filled with wine so we rarely had to go to the bar in the restaurant in 2 weeks. What more could you ask?! The a la carte restaurants were ok but I probably wouldn't of paid to eat there. But it was nice to have waiter service for a change!
We didn't use the pools preferring to go to the beach. Again the staff were excellent bringing towels & mattresses to location of choice always with a friendly word or three!! The staff aiming to sell trips, spa treatments etc were courteous & did not spend time hasseling you if you didn't want them to.
Although this is 5 star rated I would say that it is more 4 star by english ratings, however, if I was visiting Hurghada again I would definitely use this hotel as the staff are, without exception, fantastic & really made our stay wonderful. Thank you all x

Room Tip: Executive suite 1315. Or any other room looking out on the main "square".
  • Stayed: June 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
2  Thank 949jackie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 June 2018 via mobile

Currently at this hotel and to be honest it's not as bad as some make out food is ok you can find something to eat. Not had. Problem with glasses at the bars. Could do with more bar staff though we got waiter service at the pool so all good. The entertainment team work hard take time to speak to everyone pleanty going on around the pool if you want to get involved all in all enjoying are stay

Stayed: June 2018, travelled with family
2  Thank Neil D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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