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Reviewed 10 May 2018 via mobile

Nice place with a friendly staff, animation team are always making sure they involve the guests in the activities which are fun. And most of all they actually remember the names of the guests and always are trying to help where possible. Hotel is clean and tidy and the trips provided are good too. There is a small waterpark for little ones. When going on trips to see piraminds (ladies) please make sure you cover up as it's not common to see women in short clothing and attention will be very noticable. All together we are really enjoying our holidays would recommend anyone wanting to visit Jasmine Palace do it.

Date of stay: May 2018
Trip type: Travelled with friends
1  Thank Simona K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel_responsible, Manager at Jasmine Palace Resort & Spa, responded to this reviewResponded 11 May 2018

Dear Simona K,

On behalf of Jasmine Palace Resort we would like to thank you for choosing our hotel.

Our staff is working hard to ensure your stay is as best it can be. They will be very happy to hear that they could let you feel fully welcome.

It would be lovely to have the opportunity to welcome you back to Jasmine Palace Resort in a not too distant future.

Best personal regards
Management Team Jasmine Palace Resort & Spa Hurghada, Red Sea, Egypt

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2018

Hotel is good, shortage of glasses tho. Rooms clean and tidy, entertainment team are awesome and make you feel very welcome and wanted. Bar staff very polite and also make you feel welcome. All other staff, cleaners, pool guys also just want to say hello. Well worth a visit

Room tip: On the trips ladies cover your bodies. Locals haven't seen this before and will stare.
Date of stay: May 2018
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Sunderland61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel_responsible, Manager at Jasmine Palace Resort & Spa, responded to this reviewResponded 14 May 2018

Dear Sunderland61,
Many thanks for your nice review here on TripAdvisor.

Great that we could convince you of the cleanliness of our hotel.

Indeed, our team works very hard and shows a special engagement to offer all our guests memorable holidays. Thank you for appreciating this effort!

It will be our pleasure to welcome you once more here in Jasmine Palace Resort & Spa and to offer you a memorable stay with us.

Kindest regards
Management Team Jasmine Palace Resort & Spa Hurghada, Red Sea, Egypt

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2018

Entertainment team - 10/10
Food - 9/10
Hotel staff 8/10
Atmosphere 10/10
Thank you very much for everything. Most likely will be coming back. Definitely going to recommend Jasmine Palace to our friends.

Date of stay: May 2018
  • Trip type: Travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank madfalkon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel_responsible, Manager at Jasmine Palace Resort & Spa, responded to this reviewResponded 11 May 2018

Dear madfalkon,

Greetings from Jasmine Palace Resort in Hurghada

We are grateful for your post which highlights the atmosphere, culinary offer and staff.

It has been a pleasure and a privilege to be your host and we look forward to making your next holiday even more special than the last.

Best regards
Management Team Jasmine Palace Resort & Spa Hurghada, Red Sea, Egypt

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Reviewed 10 May 2018

I am here for 2weeks I really enjoyed,at my second day I faced problem I complained 4 times and I was so mad so I met the Gm Mr Mohamed he is so good man
This review for him thank you for this
You have to try this resort

Date of stay: May 2018
  • Trip type: Travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank terryfay2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel_responsible, Manager at Jasmine Palace Resort & Spa, responded to this reviewResponded 14 May 2018

Dear terryfay2017,
On behalf of Jasmine Palace Resort & Spa we would like to thank you for choosing our hotel.

We are glad to hear that we could meet all your expectations and provide you with an amazing holiday.

It was certainly a pleasure looking after you and we hope to welcome you soon again.

Kindest regards
Management Team Jasmine Palace Resort & Spa Hurghada, Red Sea, Egypt

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Reviewed 10 May 2018

That was our second visit to Hurghada, last year we stayed in Titanic Palace which was ways better than this hotel. We booked the hotel due to the good reviews but when we arrived we were extremely disappointed. We had to wait at the reception for an hour after 6 hours flight, sweating and dehydrated and we were not even allowed water because we had not checked in yet. Everything in the hotel is very basic. Half of the building was not finished and the paths there were covered with the overgrown bushes. The pools were warm and cleaned every day.Proper glasses were only used at the restaurant and the main bar but even there very often we could not get a drink due to lack of glasses. Only one coffee maker in the main bar and we had to queue for it. The food at the main restaurant was very repetitive and sometimes under cooked. The Egyptian restaurant was closed most of the time, the Chinese and Italian were at extra charge and never visited. At the pool bar we could only get warm drinks if any because everything was finishing very quickly and then we had to wait for hours. Alcoholic drinks were very low quality. I have seen much better 3 stars hotels. . Wifi was not free and only available close to the reception and even there it was missing very often. I asked for my money back because I was not using something I had paid for but they kept ignoring me as well as the other guests. Most of the staff did not speak any English, only Russian. They were very rude apart from the animation team who were working very hard to make us enjoy our stay and we were playing different games and dancing different dances every day. The weather was very good and we enjoyed the holiday but I would never go back to this hotel.

Date of stay: March 2018
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
1  Thank Marusya S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel_responsible, Manager at Jasmine Palace Resort & Spa, responded to this reviewResponded 14 May 2018

Dear Marusya S,
Thank you for feedback of your holiday at Jasmine Palace Resort & Spa.

We take your comments seriously as we attach great value to guest satisfaction. Please rest assured that your remarks will be discussed with the respective department heads and the management for improvement.

Thank you and look forward to seeing you again.

Kind regards,
Management Team Jasmine Palace Resort & Spa Hurghada, Red Sea, Egypt

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