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Reviewed 3 weeks ago via mobile

I think this hotel is an amazing hotel for families.. full of programes.. aqua park is just adequate for adults and kids.. swimming pool is big enough.. the beach is good.. kids club taking kids in the morning to play in club room and on sands.. daily show at night.. prices are within range in general.. restaurants are very good.. guests are mostly russians and also many employees in the hotel are russians including kids club,animation team and guest relations.. much better than other 5-star hotels despite it s 4-star.. Actually, it is a good surprise.. we do not think we need to go outside the hotel at all.. they are dealing with egyptians in a very nice manner.. Thank you

Stayed: June 2018, travelled with family
1  Thank Amr E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Azharmoominka, Public Relations Manager at Ali Baba Palace, responded to this reviewResponded 2 weeks ago

Dear Amr,

Thank you for the feedback, we are very happy that you enjoyed your holiday in Ali Baba Palace.
We are incomparably pleased that the daily work of dozens of people aimed to provide the quality and comfortable rest does not go unnoticed by such wonderful guests as you.
Looking forward to welcome you and your family in our Hotel again assuring you that we will make your holiday unforgettable.

Best regards
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2018 via mobile

Very mixed feelings about this hotel , hotel is fairly dated especially rooms , bathrooms
need some attention we had a leak twice during the week which they did try and sort out both times , no bottled water available at bars only by the glass however there is plenty in the fridge in rooms , cocktails not brilliant, beer and soft drinks fine , food ok always something to eat . Wifi shocking best to buy an Egyptian SIM card which you can then get 4G all over .
However despite all the negative pool area great loads of decent beds available, beach lovely again lots of bed all with umbrellas, plenty of fish to see in the sea without going to deep, sea lovely and warm but is abit rocky so will need beach shoes , grounds very clean and well kept , aqua park very good .
Most of the staff are brilliant very helpful and friendly , a little tip goes along way and are the main reason we will return , in particular the pool waiter who wears a dark cap with hooch written on it works very hard serving all the guests at sunbeds , running round keeping the bar stocked up and serving on the bar definitely worth a tip this guy ! Andre the spa rep is a genuinely nice bloke too we didn't buy anything from him and he wasn't pushy still stopped and had a chat every day .
Lots of cats and kittens within the complex which seem pretty well cared for always dishes of chicken in the afternoon and plenty of water for them plus what other people give them just hope the hotel will keep on top of them breeding otherwise they will be overrun with them , maybe they could put a collection box in reception to cover vets fees.
Already looking forward to coming back to alibaba later in the year .

Stayed: June 2018, travelled as a couple
Thank heidiwillow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 June 2018

Really good , i dont know why it is 3 stars because it deserves 5 stars! Great service, polite people, lovely cleaners and how they make the beds is just stunning! I really recommend going there for at least 7 days+

Stayed: October 2017
2  Thank nika507
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Azharmoominka, Public Relations Manager at Ali Baba Palace, responded to this reviewResponded 8 June 2018

Dear Nika,

Thank you for the feedback, we are very happy that you enjoyed your holiday in Ali Baba Palace.
Please note that our hotel is a 4-star family resort and we are so pleased to be evaluated as 5* from your side =)
Looking forward to welcome you and your family in our Hotel again assuring you that we will make your holiday unforgettable.

Thank you
Hotel Management

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Reviewed 6 May 2018

We arrived at the end of March for 4 weeks and our party was two adults and two children.
When we arrived at the hotel we didn't have high expectations due to reading several bad reviews and on first glance the hotel isn't spectacular like some of its neighbour hotels but we decided to enjoy our stay and not expect five star.
Lobby - This has recently been made non smoking which is very good due to everywhere else being smoking areas.
Reception - very friendly and always tried to help with any issues that we had, would recommend upgrading to the 40 thieves black band as you get a lot more facilities included.
Hotel - hotel could do with modernising as its a little outdated but this is slowly being done in different sections.
Food - we were very worried about this as so many people had said that the food was rubbish, this is not the case, it was lovely and with so much choice. Breakfast yes was a bit repetitive, lunch you had two restaurants in the lobby to choose from, the pool bar which served burgers and chips and then the beach bar which had a choice of burgers, hotdogs, pasta, pizza, soup, chips and kebab. Dinner was more variety, you had the main restaurant, Italian, oriental, pool bar and you have another restaurant with sushi and Asian cuisine, the quality of the food is very good and would recommend the creamy mousaka, the only problem in the restaurant was from other guests (I will not name nationalities) they think it's ok to push in front of you at every opportunity and in front of children like the food is going to run out, or piling their plate like a pyramid, I mean there is enough food for everyone, manners does not cost anything.
Rooms - room was spacious and adequate, we stayed in room 4709 and was in a perfect position next to the pool. A very big thank you to our cleaner Hassan esmaeil who couldn't do enough for us, we had clean towels and bedding everyday, enough water so we didn't run out, our room was spotless everyday, he also made my birthday very special by putting balloons around the room, towel cake and animals with petals and flowers all over the bed, also I would leave electronics and phones in our room and and these would be moved to one side for him to clean, when we go back next year we hope to see him again.
Facilities - going with two young children for a long while I was worried that they would get bored, I was so wrong as there was so much for them to do including, kids club, bowling, ice skating, ping pong, darts, aqua park, pool and water games. Another big thank you goes to Abu in the forty thieves this man is a credit to the hotel he couldn't do enough for you and was so kind and welcoming every time we saw him. My daughter had a stomach ache one day with pains and he noticed this and kept bring things over at dinner that would help her and told us what drinks to give her, and it worked she was OK after a while. We was in the forty thieves club one night and Abu noticed that my daughter was a bit cold he went out of his way to find a small blanket to put over her to keep her warm.
Entertainment - the entertainment people work so hard, Daily they would come up with different games and in the evening there was always something different, every Friday was a different beach party, the best is the fire show, it defiantly is a must.
Our overall opinion is that we had lots of people say how bad this and that was and how much they paid for their stay and expecting the ritz, well if you want the ritz then go and book the ritz, this is a 4+ hotel and we got looked after so well and with amazing food, I can't wait to come back next year and stay for another 4 weeks but bring other family members as well.

Stayed: March 2018, travelled with family
7  Thank Newton2468
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Azharmoominka, Public Relations Manager at Ali Baba Palace, responded to this reviewResponded 27 May 2018

Dear Guest,

Thank you for the feedback which helps us to improve!
We appreciate guests who see our effort and value of money that we can offer to all our guests.
There is no end to perfection, yet we are making continuous improvements and renovations aimed to make the guests' holiday more enjoyable. In April 2018 we released all-new renovated deluxe rooms, and more of them will be done by June. 40 Thieves Package is another one feature designed to maximize guests' experience with extra benefits. And there are still a lot of changes to come, stay tuned with us for the updates =)
We are very happy that you enjoyed your holiday in Ali Baba Palace.
Looking forward to welcome you and your family in our Hotel again assuring you that we will make your holiday unforgettable.

Thank you
Hotel Management

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Reviewed 3 May 2018 via mobile

+ quality of the food is great. Choise is bigger at some of the other resorts. But the quality is better than most of them.
Room and bed are good. Not modern but clean and good beds.
Animation in day time is ok. In the night 21.00 till 21.30 show. Further nothing.
Staff is good. A few do not like the "rich" European guests. Most of the staff is friendly.
Too many muscitos at night everywere outsider.
Lobby is smoke free since this year. So happy with this no smoking.

Stayed: May 2018, travelled with family
1  Thank Spanjeganger1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Azharmoominka, Public Relations Manager at Ali Baba Palace, responded to this reviewResponded 29 May 2018

Dear Guest,

Thank you for the feedback which helped us to improve! We are very happy that you enjoyed your holiday in Ali Baba Palace. Mosquitoes are the common problem for dry arid zones, we are doing best to protect our guests from them.
Looking forward to welcome you and your family in our Hotel again assuring you that we will make your holiday unforgettable.

Thank you
Hotel Management

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