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Reviewed 17 January 2016 via mobile

Hotel beautiful very clean and staff very polite and helpful good selection of food and drinks room we had was leading onto heated pool only downside to holiday was there wasn't much to do unless you went into main strip in Hurghada . Beautiful massive pool but that one wasn't heated . A few shops along the beach area of hotel but nothing much else lots of hotels not finished which is such a shame as this is such a beautiful place to relax . I would go again and stay in this hotel but only for a week as I found ten days a bit of a struggle as there was nothing really to do . Great holiday if you want to chill out and are not fussy about going anywhere but still plenty of trips to go on if that's what you want

Date of stay: January 2016
Trip type: Travelled as a couple
2  Thank Paula J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tamer S, General Manager at Old Palace Resort, responded to this reviewResponded 18 January 2016

Dear Guest,

Good day from the Old Palace Resort!

We would like to thank you very much for the valuable time you have dedicated to write your comments about your stay lately in our hotel. It was a privilege to host you at the Old Palace Resort.

We would love to have the pleasure of seeing you as a regular guest at our property, and we wish you all the best.

Thank You & Best Regards,
Tamer Shaheen,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 January 2016

It was so lovely to be back ... even in such difficult times! What's not to like about this place! Once again we had a lovely, spacious and clean chalet room, where the towels are changed every day and the views over the pool/garden/sea are delightful. As said previously by ourselves and so many other guests, the staff are so friendly and helpful and go out of their way to make you feel like a VIP! As for the food .... well you're spoilt for choice and it's all excellent. Whatever your taste there's something for everyone ... and lots of it! There's a lovely long promenade in front of the hotel, which is ideal for walking, running or cycling and the wide sweeping bay is just gorgeous. It was very quiet whilst we were there (for obvious reasons!), which was great for us but not good for the hotel or local businesses - such a shame and we only hope that things will improve soon. We also used the spa - I had two fabulous facials and cheaper than I would have paid for them at home. We do so hope that we will be able to return to the Old Palace in the not too distant future. In the meantime, we would like to thank everyone for making our return stay so enjoyable.

Date of stay: January 2016
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
3  Thank ManorNorthYorks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tamer S, General Manager at Old Palace Resort, responded to this reviewResponded 16 January 2016

Dear Mr. and Mrs. Sinclair,

Good day from the Old Palace Resort!

We would like to thank you very much for the valuable time you have dedicated to write your comments about your stay lately in our hotel. It was a great privilege and such a pleasure to host you at the Old Palace Resort.

Thank you again for your positive feedback about services in our hotel. We would love to have the pleasure of seeing you as a regular guest at our property, and we wish you all the best.

Thank You & Best Regards,
Tamer Shaheen,
General Manager

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Reviewed 12 January 2016 via mobile

The perfect all inclusive getaway. Beautiful hotel, private beach, gardens. Very serene, 5* service (always with a smile), everyone goes out of their way to accommodate your every need. Sahl Hasheesh bay is stunning with a promenade walk running for 2 or 3 kilometres in each direction from the hotel.

My room was upgraded on arrival to a chalet (room 4008). Quiet, great view of the heated pool/jacuzzi and the red sea just beyond. I was even impressed with the food at the hotel - and that's saying something. Everyone makes you feel very welcome, not a formal hotel but 5* service made for a perfect, lazy, luxurious break. I will absolutely be coming back.

Keep up the great work - all the staff deserve huge thanks and recognition for their efforts - like a well-oiled machine, the entire team worked seemlessly to get everything done, and they did it well.

Date of stay: January 2016
Trip type: Travelled solo
4  Thank BCUandaway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tamer S, General Manager at Old Palace Resort, responded to this reviewResponded 13 January 2016

Dear Guest,

Good day from the Old Palace Resort!

We would like to thank you very much for the valuable time you have dedicated to write your comments about your stay lately in our hotel. It was a privilege to host you at the Old Palace Resort.

We are very happy to read that you enjoyed your vacation at our resort and we were able to meet your expectations during your stay with us.

We would love to have the pleasure of seeing you as a regular guest at our property, and we wish you all the best.

Thank You & Best Regards,
Tamer Shaheen,
General Manager

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Reviewed 11 January 2016 via mobile

Very relaxing and pleasurable stay, staff and management were exceptional couldn't do enough for us. New Years party was brilliant best food spread I've ever seen, the only criticism I had was with the evening entertainment in the lobby please spice it up, would definitely recommend this hotel.

Date of stay: December 2015
Trip type: Travelled as a couple
4  Thank B2194QOrobertk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tamer S, General Manager at Old Palace Resort, responded to this reviewResponded 12 January 2016

Dear Guest,

Good day from the Old Palace Resort!

We would like to thank you very much for the valuable time you have dedicated to write your comments about your stay lately in our hotel. It was a privilege to host you at the Old Palace Resort.

We appreciate all the comments made by our dear guests, and continually endeavor to achieve the highest level of service. Thank you for your praise and constructive criticism. Only through the guests’ feedback we can achieve and maintain the highest quality of our service.

We are very glad that you like rest and hope to see you again in the near future.

Thank You & Best Regards,
Tamer Shaheen,
General Manager

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Reviewed 11 January 2016

A genuinely fantastic hotel, the service is excellent and the hotel as a whole is generally very well taken care of.

The beach is clean and very accessible. The promenade along the beach is a bonus to have as taking a buggy or a bike along the promenade just before sunset is absolutely breath-taking.

All my additional requests were fulfilled prior to check in and after check-in at the hotel. Sherif Sabry was very helpful together with all his colleagues at front desk office. Inessa was very hospitable and great too.

The animation team were fabulous! - they are all very friendly and made good friends with them. Their shows were very entertaining too.

Other staff members that I would like to praise and thank are both Hossam's (in the lobby and dining area). Eslam the Chef and Mohammed based near the poolside near the beach area.

I would definitely recommend this hotel to anyone.

Thanks Old Palace Resort for a wonderful holiday!

Sunny

Date of stay: December 2015
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
3  Thank Rashpal V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tamer S, General Manager at Old Palace Resort, responded to this reviewResponded 12 January 2016

Dear Guest,

Good day from the Old Palace Resort!

We would like to thank you very much for the valuable time you have dedicated to write your feedback about your stay lately in our hotel. It was a privilege to host you at the Old Palace Resort.

Thank you very much for your kind words and positive comments on our hotel in general and staff in particular.

We would love to have the pleasure of seeing you as a regular guest at our property, and we wish you all the best.

Thank You & Best Regards,
Tamer Shaheen,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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