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Hawaii Le Jardin Aqua Park Resort
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Savings alert! 22% below average rates

The price you found is 22% lower than this hotel's average rate of US$149/night.

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Reviews (1 568)
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Reviewed 8 May 2018

First Part issue occur at check in i spent more than two hours to make my check in application and room assignment they have big delay to assign the room to the guest. and when i asked them about providing me and my family with bracelet to let the children play at swimming pool, But they informed me that hotel system and procedures prevent them to fix the bracelet i told them i am a guest and you must treat with your guest with flexible ways but they still insist to system rules (i.e. foolish rules).
Second part: the beach i have my wife slides over the beach due to there are no instructions or baffles prevent and save the guest from slides over the beach, also i found another guest, his head injured due to the beach algae which slides any person put his leg on it, you mus use the metal ladder which exist on the last left, so what about this slight as w are buss.
Third issue: the timing of the food is not suitable they son't have later dinner or early breakfast.

Third thing: the parking outside the hotel.
Customer service and hotel rules needs to be controls

Room Tip: second floor considered a special rooms because it is close to the restaurant.
  • Stayed: May 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Candor79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
salesmgr2018, Guest Relations Manager at Hawaii Le Jardin Aqua Park Resort, responded to this reviewResponded 9 May 2018

Dear Guest, Thank you for choosing Hawaii Le Jardin Aqua Park Resort for your vacation. We appreciate your valuable feedback and taking the time to describe your impressions. We take your comment very seriously; our entire team is extremely committed to delivering the perfect vacation experience for each guest. Our goal is always to have the highest quality. All your comments and recommendations concerning the needed improvement will be passed to the Hotel Management in order to make our hotel more comfortable for all our guests. We would like to ensure you that every day we are doing lots of efforts in order to make continuous improvements and to ensure the comfortable stay for all our guests. Looking forward to welcome you again in our Hotel. Best regards, Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2018 via mobile

Second time in Hurghada and very impressed with this hotel. The attention to detail on the cleanliness is amazing. The animation team are very active and friendly, especially Polina, Anastasia, Aliona, Heeka, Mido, Bondo and Mishoo. They have activities all day. The food is ok. Good variety but most days are the same menu. Bar staff very friendly and will waiter the tables. Mahmoud and Petri on the pool bar are amazing. Mahamod in the lobby bar is so friendly also.
Sales reps come round each day and try to sell you massages or trips. This is too excessive and needs to be limited. They should create a stall so the guests can visit accordingly rather than it be requested. Prices change upon preference so haggle.
We had an issue with check in but that was not the hotels fault - this was the travel agent. I spent a good few hours sorting this out but the hotel completed this eventually rather than the travel agent taking initiative and dealing with the situation.
Overall this has been one of (if not the most) favourite holiday. I met so many friends here and that is what had made my holiday even better.
I would definitely recommend this hotel because the bad reviews I don’t feel are justified. This is a nice place and you will have an amazing holiday.

Stayed: May 2018, travelled with friends
Thank Darren M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
salesmgr2018, Guest Relations Manager at Hawaii Le Jardin Aqua Park Resort, responded to this reviewResponded 9 May 2018

Dear Guest, Thank you for choosing Hawaii Le Jardin Aqua Park Resort and taking time to share your feedback. We are pleased to know you enjoyed your stay with us and we are hoping to welcome you soon again in our Hotel. Best regards, Hotel Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2018 via mobile

The Hotel is very clean and the grounds are very nice. The hotel room was nice and spacious with a pool view and we could just about see the sea. The animation team were brill especially polina and Anastasia always smiling and energetic and we tried to do the activities as much as possible.
We had an issue with checking in and the communication between us, the tour operator and the hotel wasn’t to great however to be honest it wasn’t the hotels fault. The manager arrived and all got sorted. Overall the holiday has been brilliant.

Stayed: May 2018, travelled with friends
Thank Nathan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
salesmgr2018, Guest Relations Manager at Hawaii Le Jardin Aqua Park Resort, responded to this reviewResponded 9 May 2018

Dear Guest, Thank you for choosing Hawaii Le Jardin Aqua Park Resort and taking time to share your feedback. We are pleased to know you enjoyed your stay with us and we are hoping to welcome you soon again in our Hotel. Best regards, Hotel Management.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2018 via mobile

We are currently on our last day of a 7 day holiday! The staff can’t do enough for you and the animation staff (especially Polina) are amazing and have soooooo much time and energy for you. We went on a boat trip which was great however we had issues with the Doctor/Clinic where we were told we wouldn’t be charged and would be claimed through insurance but we had to pay £70! That was my only issue other than that was a GREAT little week break and would stay longer if I could! Would 100% recommend for Families as a lot to do for the little ones and the Animation Team are great with children! So much choice for food and the Fish and/or meat BBQ was the BEST food I’ve had in a long time!

Stayed: May 2018, travelled as a couple
Thank Fern S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
salesmgr2018, Guest Relations Manager at Hawaii Le Jardin Aqua Park Resort, responded to this reviewResponded 9 May 2018

Dear Guest, Thank you for choosing Hawaii Le Jardin Aqua Park Resort and taking time to share your feedback. We are pleased to know you enjoyed your stay with us and we are hoping to welcome you soon again in our Hotel. Best regards, Hotel Management.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2018 via mobile

We were with my husband there 1 week. For this price it is very good hotel. We was thinking only about positive things, so Food was ok, room was clean, staff very polite and friendly . Thanks a lot. Wish to come again next year!

Stayed: April 2018, travelled as a couple
Thank Mohamed M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
salesmgr2018, Guest Relations Manager at Hawaii Le Jardin Aqua Park Resort, responded to this reviewResponded 9 May 2018

Dear Guest, Thank you for choosing Hawaii Le Jardin Aqua Park Resort and taking time to share your feedback. We are pleased to know you enjoyed your stay with us and we are hoping to welcome you soon again in our Hotel. Best regards, Hotel Management.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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